Schaumburg Ford

The worst customer service experience ever, he tells you one price then says I didn't say that .... Use another dealership other then this on HORRIBLE one price then says I didn't say that .... Use another dealership other then this on HORRIBLE More

Ismael was very friendly, professional, knowledgable, and was very helpful throughout what can be a very stressful process when it comes to buying a new car (I've bought a new car once before from Mazda and was very helpful throughout what can be a very stressful process when it comes to buying a new car (I've bought a new car once before from Mazda and it took a good 4 hours). He was fast but efficient and was able to make me a deal on the exact car I wanted! My family has been loyal Ford customers for over 30 years and this kind of customer service is why we have kept coming back to this dealership throughout the years. Thanks, Ismael! The process could not have gone more smoothly, and I'm very appreciative of your excellent sales expertise! More

Best dealer visit and car-buying experience I have ever had. The salesman placed my interests first, found the car I wanted at a great price, and gave me an excellent trade-in price for the car I was driv had. The salesman placed my interests first, found the car I wanted at a great price, and gave me an excellent trade-in price for the car I was driving. Everyone who assisted in my purchase was friendly, professional and knowledgeable. More

Andrew was very professional and courteous of my time. He was very knowledgeable of the products. I will definitely do business with Andrew when ready. was very knowledgeable of the products. I will definitely do business with Andrew when ready. More

I've been searching for a new truck to add to my business, I've previously been a Chevy guy I must admit. The salesman was great, but the General Sales Manager Olga was rude, condescending, and extr business, I've previously been a Chevy guy I must admit. The salesman was great, but the General Sales Manager Olga was rude, condescending, and extremely pushy to the point where she lied about my application process which would have hurt me down the road, just to try to make a sale. This dealership is high pressure, wouldn't recommend to anyone. More

I was searching for a used Ford Escape and was looking withing a specific dollar amount. I found one at Schaumburg Ford and contacted them regarding it. I was able to get a great deal which made the tri withing a specific dollar amount. I found one at Schaumburg Ford and contacted them regarding it. I was able to get a great deal which made the trip from my town of Chesterton Indiana to Shaumburg Il to take a look. I purchased the vehicle and drove it home that day. After getting it home, realized it was missing some items, i.e., back seat head rests and gas tank funnel and a back trunk area cover. However before contacting the dealership back on this, the CHECK ENGINE light came on. I was of course concerned and thinking.. did I make a good choice ! I contacted Schaumburg Ford and was immediated contacted back by Pete Panos, General Manager who assured me he would have everything taken care of. Not wanting to drive back to Schaumburg, he advised that they had a local Bob Rohrman dealership / Chesterton Nissan and I could get everything done there. Long story short, the check engine issue was resolved and wasn't a huge concern and Pete advised that the other items would be ordered and mailed to Chesterton Nissan as well. I was contacted regularly by Mario at Schaumburg Ford following up and Pete as well. Damien at Chesterton Nissan was quick to get my car in /and provided a rental. The customer service at both Schaumburg Ford and Chesterton Nissan was outstanding and I was truly impressed and felt like they were sincere in making my car right and my experience a good one. My experience with Bob Rohrman dealerships was so excellent that they have earned by business in the future. More

Alberto is by far the easiest and nicest car salesperson I have met. We have shopped around for a car for over a year and met plenty of salemen at dealerships (Acura, Audi, BMW, Land Rover, Toyota, Cadilla I have met. We have shopped around for a car for over a year and met plenty of salemen at dealerships (Acura, Audi, BMW, Land Rover, Toyota, Cadillac, etc...). He was informative, friendly, and patient. I definitely recommend working with him. More

Juan was the only reason this experience was so easy. He was pleasant to work with and not your usual snarky salesmen. I highly recommend him when you come to this dealership he was a great guy was pleasant to work with and not your usual snarky salesmen. I highly recommend him when you come to this dealership he was a great guy More

I feel they know what my car is... ! and how I love it! I drive a full conversion Focus ST170 less wheels... The minute I drove in I had several employees and customers gawking at it! Made me feel specia I drive a full conversion Focus ST170 less wheels... The minute I drove in I had several employees and customers gawking at it! Made me feel special! I have brought my car to other Ford dealers but was never treated special... I spent a lot of money at Golf/Mill Ford and never left satisfied... I thought I would try these guys and boom! They were it! More

Nick was a great guy to work with. Found exactly what we wanted. Was the best person to deal with. Helped us everyway he could. Wouldn't buy from any one else. wanted. Was the best person to deal with. Helped us everyway he could. Wouldn't buy from any one else. More