Schaumburg Ford

outstanding! I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was profession I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was professional, straight forward, and just pleasant to work with. More

Deceptive Internet Practice Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and kn Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and knew exactly what car I wanted. I was told about five times via email it was very possible to get me near the payment and term I told them I needed. Upon arriving to the dealership, they came back with numbers that were absolutely asinine, telling me I needed to put down several thousand dollars more than I wanted to and saying my car payment would have to be almost $100 more per month. Long story short, after them completely low balling me on my trade (offering $16k on a car they could easily sell for over $20k), I got them to come up quite a bit, but we couldn't make it happen. At no point in time were they anywhere near what they told me was "possible," depending on my trade. My trade only has 9,600 miles on it and literally is in perfect shape. Perhaps their email meant to say it was IMpossible and I just misread it (sarcasm). Then the finance manager became defensive and started telling me "I don't think you really even want this car" and making remarks about how I wasn't willing to budge. Why should I be willing to budge when I was flat out lied to? Oh, best part about it? I could hear them talking about me at the front desk. Maybe they didn't realize I was still in the dealership and waiting to get my keys back. The night ended with me walking away from the dealership and neither the finance manager or the sales rep bothering to at least shake my hand and say "sorry we couldn't make a deal." They basically just turned around and walked away. Although I would agree the terms they were presenting me at the end were reasonable, the point is they told me my original request was possible, and they knew very well that there was no way to get to that point. I would have paid what they ended up presenting me had they been honest from the start. I actually considered going back today and purchasing it, then I realized it would be stupid to give them even a dollar after the way they handled this. I'll go somewhere else and pay the same price, maybe even a little more, to an honest dealership. More

Very Good Dealership This is my 3rd vehicle from Bob Rohrman Schaumburg Ford. Every time i have gone there they have been so helpful and courtesy .Brian was very knowle This is my 3rd vehicle from Bob Rohrman Schaumburg Ford. Every time i have gone there they have been so helpful and courtesy .Brian was very knowledgeable and friendly answered all my questions and did not rush me while i looked at the vehicles i were interested in. Paul E Koenig 3rd Schaumburg, IL More

This is the way to buy a car! From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing tim From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing time, but still saw activity. So we asked if they were still open, and Brian's comment was: "We are here to sell cars. If you want to buy one, let's talk about your needs." At no point did he (or anyone else) try to "SELL" us. He gave us all the information we needed, and quickly got us behind the wheel of the models we wanted to evaluate. When it came time to talk price, he avoided the normal games and started with an offer that was fair. No boss to put added pressure. Just a fair price. We did sit with Nick Magdalin to hear about their recommendations for additional treatment protection; but again, no pressure. When we decided it wasn't for us, that was it. No additional person to convince us otherwise. By the time we finished the paperwork with Ideen Ghaffari, it was almost ten PM; but at no point did he or anyone else make us feel rushed. Every person we dealt with at Schaumburg Ford gets high marks. We STRONGLY recommend Brian Delaney as the best salesperson we've ever worked with (and we've bought a lot of new cars over the years). We wanted to buy an Explorer; they wanted to sell one; so we did. More

Havng my Ford Escape finally fixed Recently having problems with my 2009 Escape. Latest was engine light- Had it in 3 times and it was not fixed. I talked to James Doering and he told Recently having problems with my 2009 Escape. Latest was engine light- Had it in 3 times and it was not fixed. I talked to James Doering and he told me to bring it in and assured me that it would be fixed for good. Mr Doering went over and above good customer service. I have been pretty disgusted with this Ford Dealership, but because of Mr Doering, I am now a happy customer. When I came in he had a car waiting for me and made sure the car was fixed. Thanks James for your excellent customer service. In this day of very poor customer service nearly everywhere it was re-assuing to find a person who went the extra mile. Mrs Robert Schweig 7775 Huntington Cir Hanover Park, Il 60133 630-830-.3935 More

We just purchased our 2nd vehicle from Schaumburg Ford Andrew and Paul were very helpful and courteous in helping us acquire our new Ford! Excellent customer service and a great deal! Every time we enter Andrew and Paul were very helpful and courteous in helping us acquire our new Ford! Excellent customer service and a great deal! Every time we entered the dealership everyone knew our names. We are very pleased with our new Escape. We highly recommend! More

GREAT STAFF WONDERFUL EXPERIENCE Nick,Ideen,and Juan where great.If your in the market for a Ford Go to Bob Rohrman.They went above and beyond to get me the car I wanted for a great p Nick,Ideen,and Juan where great.If your in the market for a Ford Go to Bob Rohrman.They went above and beyond to get me the car I wanted for a great price.Great job Nick,Juan,And Ideen. -Jourdan More

customer service / floor management on 1/11/14 I bought 2013 ford Taurus from bob rohrman ford Schaumburg il.my salesman brain Delaney he was great to deal with.im totally satisfied with on 1/11/14 I bought 2013 ford Taurus from bob rohrman ford Schaumburg il.my salesman brain Delaney he was great to deal with.im totally satisfied with my car purchase..the dealer paid off my loan. the next month I noticed $57.00 balance due. I didn't a late fee or late payment reported on my credit. so I paid it an later told the dealer they checked into it and determined the bank has my money collect from them..so after 3 1/2 month calling the bank going back forth to the dealership with paper work. from day one the bank said they returned the check to the dealership. now I'm mad its more about the principal of it for wasting my time. the check never cleared . dealership put a stop payment on the check .now they're willing to issue a check immediately to me. told them to keep it I can see $57.00 dollars was more important to your bottom line . my future business will go Arlington hts ford where they go above and beyond for their customers .. ps I would have been happy with 2 or 3 oil changes as long as I got some value for my money.............c price..... More

WORST customer service ever This is the absolute worst dealership and service center anyone could ever go to. DO NOT go here! The technicians do not listen to what you (the cust This is the absolute worst dealership and service center anyone could ever go to. DO NOT go here! The technicians do not listen to what you (the customer) tell them is wrong, supposedly run diagnostics, supposedly "fix" what they believe the issue is (not what you told them was wrong) and insist that you (the customer) did not originally tell them what was wrong. They then speak condescendingly and rudely and do not accept responsibility for not fixing the car. They also hang up on you when they are too busy and do not want to be bothered. Mario (the Service Manager) tried to accommodate and work with us which is the only positive thing I can say about this place. Most importantly, the General Manager of the dealership is a JOKE. He had the audacity to yell at me (the customer) and insinuate that we were trying to get our car fixed for free (when we said we would pay the difference from the first visit when the problem was NOT fixed). He is an embarrassment to Ford and Corporate will be hearing about it. I hope no one goes to this place - unless you'd like to get yelled at by an incompetent General Manager who obviously does not value Ford customers and lacks any sense of customer service. DO NOT GO HERE! More

I was looking to purchase new Fusion at Bob Rohrman Ford since we bought our last 3 cars there. Our salesperson was great, showed us everything and treated us with respect...until we met Olga- rude as they since we bought our last 3 cars there. Our salesperson was great, showed us everything and treated us with respect...until we met Olga- rude as they come and than their general manager?? Pete- talking down to us like we were stupid and never bought a car before. We wanted to know the price of the car and was pushed with some radicously high monthly payments instead, when we were leaving payments went down by over $130 on 72 mos loan. We felt like we were being ripped off. I could not belive the sale tactics..WOW..All we needed was fair price and some time to sleep on it and make sure we were happy with our decision. I never met more arrogant and obnoxious people in my life! Hope Bob Rohrman reads this and trains his people. In spite of all this, we bought our car from Arlington Hts dealer and geting new Fiesta for our daughter next month. More