Schaumburg Ford

2010 Escape Service technician Bob Olson is great. Service representative kept me informed of proceedings and findings. Very helpful. Same courteous service fr Service technician Bob Olson is great. Service representative kept me informed of proceedings and findings. Very helpful. Same courteous service from reception at payment check out More

135000 maintenance Bob Rohrman has done all the maintenance on my care. I debated going for service because of covid-19, but the dealership was well prepared for guests. Bob Rohrman has done all the maintenance on my care. I debated going for service because of covid-19, but the dealership was well prepared for guests. They completed the maintenance quickly, as they normally do. My car runs smoothly with 135,000 miles, due to their care. More

I had a 10am appointment for Wednesday morning. I had a check engine light with air bag light . By Thursday morning I was notified That the diag was finished. After looking at paper work. It's not a for check engine light with air bag light . By Thursday morning I was notified That the diag was finished. After looking at paper work. It's not a for sure problem. Possible rcm? May fix The problem. So did they hook up my truck to a computer to check the problem.? I feel had for $150 Not happy with results More

Excellent Tom Wittkofski was a great Service Advisor. He was always in contact with updates. He was very attentive. Great guy. Also I got to meet Adam the Musta Tom Wittkofski was a great Service Advisor. He was always in contact with updates. He was very attentive. Great guy. Also I got to meet Adam the Mustang guy who found the probelem and gave it what it needed, the right man for the job. Please pass on my gratitude to them both. Again, thanks to both of them. 5+stars. Regards, More

Service was great. Service was what I expected and maybe a little more. A car wash would have topped it off. They did the work in a timely fashion. They ordered the part Service was what I expected and maybe a little more. A car wash would have topped it off. They did the work in a timely fashion. They ordered the part that is needed and will be installed when it comes in. More

I had a great service The services for the oil change , tire rotation and brake fluid change were so smooth and great. During original service I asked, the guy told and p The services for the oil change , tire rotation and brake fluid change were so smooth and great. During original service I asked, the guy told and proposed that the brake fluid was a time to change because of a fluid color slightly changed. That was good advice for me. More

Honda Servie Quality service. Good interaction. Questions answered timely and kept informed. Good suggestions for follow up and possible service attendance need Quality service. Good interaction. Questions answered timely and kept informed. Good suggestions for follow up and possible service attendance needed. Also courteous and helpful comments. More

Invoice 375271 dated 7.14.20 details my service visit. My 2019 Edge with 7K miles was lurching in gear. The service rep advised no recalls. After his test drive and transmission tech review, I was informed a 2019 Edge with 7K miles was lurching in gear. The service rep advised no recalls. After his test drive and transmission tech review, I was informed a “bulletin” was issued on this model and problem. The transmission was adjusted satisfactorily. Why aren’t customers notified on these “bulletins”? More

Oil Change Overall the visit was ok, but how exciting can an oil change be? Car wash was down again, seems like it's down more than up, the service writer offe Overall the visit was ok, but how exciting can an oil change be? Car wash was down again, seems like it's down more than up, the service writer offered the opportunity to come back another day to another customer but failed to tell me. Tom the original service writer was on lung when I went pick up my car and he failed to tell or make note on my service request that I had a coupon, so needless to say the oil change would have cost me $28.00 more if I hadn't spoke up and the second service writer stated that just to go back and have the cashier adjust it and walked off, so much for the personal touch. More

Had a warranty issue and Evans took care of it quickly and perfectly. I appreciate the service when I pay for it and even more so when Ford took care of a cosmetic issue. and perfectly. I appreciate the service when I pay for it and even more so when Ford took care of a cosmetic issue. More