Schaumburg Ford

Sales guy got me a great deal but I’m currently waiting on follow up service and nobody is calling me back. I’ve called several times and left messages and send emails. I’m gonna have to go in again to get on follow up service and nobody is calling me back. I’ve called several times and left messages and send emails. I’m gonna have to go in again to get done what they promised to do. More

Everyone I had an interaction with was wonderful. Made the car buying experience a pleasure. Went to three other dealerships this one was the best. the car buying experience a pleasure. Went to three other dealerships this one was the best. More

Zack was great ! He fixed my issue right away and had me back out on the road within an hour . Job well done ! Will definitely be back again ! back out on the road within an hour . Job well done ! Will definitely be back again ! More

Positive Service Experience Brought my car in for transmission service. Turns out there were several issues with the transmission that required additional parts and the overall Brought my car in for transmission service. Turns out there were several issues with the transmission that required additional parts and the overall repair took a while to complete. All the while, the staff I dealt with (especially Tom Wittkofski) were very responsive and kept me up to date on the status of the vehicle. I was provided a loaner for the duration of the repair which helped me immensely. Would definitely recommend Schaumburg Ford to anyone looking for repair or maintenance work on their vehicle. More

water pump replacement The people I worked with were very nice and went out of there way to help me provided a rental and appreciate all they did The people I worked with were very nice and went out of there way to help me provided a rental and appreciate all they did More

This dealership plays with internet pricing posting numbers, then tells you you qualify for that pricing until you actually go in. Thats when they say you dont qualify amd habe to pay MSRP when you rea numbers, then tells you you qualify for that pricing until you actually go in. Thats when they say you dont qualify amd habe to pay MSRP when you really qualified for 1500-2000 in Ford rebates. Warning:Online pricing is a gimmick to get you in. They then sit you down and start the numbers game which i walked out on. The manager was willing to mark the car down but then i asked if he'd hold that while i go to another dealer that i had an appt at. I came bCk and not only did Takiski not honor what he said but tried to mark it up from the original deal. More

awesome service Everyone I had the pleasure of dealing with was very professional. I want to extend a big thank you to Zach for his friendly service. Every question Everyone I had the pleasure of dealing with was very professional. I want to extend a big thank you to Zach for his friendly service. Every question I asked was answered. I brought my car here for the recalls it had and will definitely come back here if needed. Thank you! More

Nice, nearly contact less visit Zach was great and I appreciated he wore a mask and socially distanced. I was disappointed that the cashier was not wearing a mask and that using the Zach was great and I appreciated he wore a mask and socially distanced. I was disappointed that the cashier was not wearing a mask and that using the chip reader wasn't an option to avoid using a common pen. More

I brought in my van a few weeks ago and there was some issue with the repairs cost and estimated time, but the manager acted promptly and resolved the issue at hand. issue with the repairs cost and estimated time, but the manager acted promptly and resolved the issue at hand. More

Day was busy explained the Service guy checking me in, so I understood why it took longer than expected. Wait time for the oil change and rotation was as expected. Checking out was a bit chaotic in that my p I understood why it took longer than expected. Wait time for the oil change and rotation was as expected. Checking out was a bit chaotic in that my paperwork wasn’t ready so I left with no receipt-everyone was pleasant and helpful, no complaints here More