Sarasota Chrysler Dodge Jeep Ram FIAT

This used to be a wonderful dealership, not so much anymore. About 6 months ago I had my 2012 Ram with 50k miles throw a code for an 02 sensor. I took the truck in, they said they fixed it and on the drive home About 6 months ago I had my 2012 Ram with 50k miles throw a code for an 02 sensor. I took the truck in, they said they fixed it and on the drive home it threw the same code. Came back again (mind you I live an hour away) they said they'd swapped it front to rear to see if it was the sensor or CPU but they'd ordered a new sensor. Same problem. Had to come back AGAIN. They told me the sensors were on back order and it would take a couple of weeks. Long story short, 6 months and multiple phone calls later (all made by me, never a return call) and they finally found my 02 sensor that they ordered, and after 6 months, they said it will only take 2 more weeks before they can squeeze me in to install it. This is ridiculous, it's a $70k truck with an extended warranty that I paid for, and I can't get the simplest of repairs done. To top it off, I asked if they could look at my transmission while I had it in since it was shifting hard, and they said it's $125 just to look at it, even with a warranty, and from there can determine whether or not the warranty will even pay for parts and labor to fix it. My family have been long-time customer of Sunset since I was a young child, and I'm now in the market for another diesel truck, and I can tell you, based on these experiences, Sunset will not be where I purchase it. I will say however the receptionist have never changed, and she has always been the best part of Sunset Dodge. More

2016 Ram Sport Mark Vrancken quickly realized the vehicle, features, and price point I needed. He worked diligently and professionally to put together a 5 star packa Mark Vrancken quickly realized the vehicle, features, and price point I needed. He worked diligently and professionally to put together a 5 star package for me. My thanks to him and supporting staff. Dick~ More

Great dealership Sunset Dodge-Chrysler-Jeep is a great car dealership and we enjoyed doing business with Mark Vrancken, Sales Consultant, and Sales Manager Charles. W Sunset Dodge-Chrysler-Jeep is a great car dealership and we enjoyed doing business with Mark Vrancken, Sales Consultant, and Sales Manager Charles. We have purchased many vehicles throughout the US and this is one of the better car dealership. Mark was very professional and provided quality service. He provided an excellent overview of our vehicle. Mark has provided ongoing support and has been very responsive to questions. More

This was our 3rd Jeep from Sunset Dodge/Jeep of Sarasota We just bought another Jeep Grand Cherokee from Mark Vrancken at Sunset Jeep. Mark and the Sales Manager Andy Zion are great to work with and make you We just bought another Jeep Grand Cherokee from Mark Vrancken at Sunset Jeep. Mark and the Sales Manager Andy Zion are great to work with and make you feel like you're working with family friends. We highly recommend Mark, Andy and the Sunset team. More

Best buying Experience ever!! After months of searching for the exact vehicle we wanted, we found it at Sunset Dodge. Our salesman Bill Wagner was hands down the best salesman we h After months of searching for the exact vehicle we wanted, we found it at Sunset Dodge. Our salesman Bill Wagner was hands down the best salesman we have ever delt with. Bill handled the whole process from start to finish without any pressure what so ever, He even worked on his day off since we were driving down from South Carolina to ensure we were completely satisfied. Matt and Timothy in finance were extremely informative and helpful as well. More

Straightforward and Efficient Buying Experience I began my experience with Sunset on their website in my search for a 2016 Jeep Grand Cherokee Limited. The inventory listing on the website was exten I began my experience with Sunset on their website in my search for a 2016 Jeep Grand Cherokee Limited. The inventory listing on the website was extensive and informative. I found what I was looking for and queried the website for a price. I heard back from Stephen Cavalieri very quickly. He was courteous, and asked me a number of questions that showed me that he was trying to define my wants very closely. We agreed to an appointment time early the following morning. He met me at the dealership on time, and he had the exact vehicle that I was looking for ready to test drive. He pointed out the improvements to the vehicle over my existing 2013 model, and we returned to Sunset to negotiate. We quickly got down to terms, and we were somewhat far apart. The GM joined us, and we got to my comfort point on the price. The F&I man was very knowledgeable and presented options and recommendations that were helpful--even processing a refund on my existing Mopar extended warranty--which I received in five days. I have purchased more than 20 new cars over the last 50 years, and this was one of my best experiences. Straightforward, efficient, and friendly all the way through. I would recommend Steve without reservation. More

Sunset CJD, can't...... Can't ........ Can't .... This was my third truck purchase from Sunset, my worst experience and also my last with them. Mark Vrancken was my salesman, nice guy but that where t This was my third truck purchase from Sunset, my worst experience and also my last with them. Mark Vrancken was my salesman, nice guy but that where the complements end. Was not very knowledgeable on the Ram 2500 I was buying and failed to tell me the important things, like the truck has power windows and locks but does not have keyless entry. Wow, it's it 1975, one would assume that power windows and locks got you keyless entry. I know it came standard in 2003 with power locks. They could not tell me definitively that it could be added either, they recommend I void my warranty and have an aftermarket system installed. ( what a great idea !). After extensive research on the internet and speaking to several other dealers, it was apparent OEM keyless entry could be added to my truck. Being the loyal customer I am, I took it to Sunset to have them install the system ( even though they told me it could not be done, I have to give them the option codes and install info), they spent 6 hours attempting to make it work, then told me it was incompatible with my truck. As you can guess I left there very disappointed. I then contacted Arrigo Dodge is West Palm Beach who ran my vin number and told me they could do it no problem. I scheduled an appointment and made the trip down there ( 2.5 hour drive for me). Upon arrival they went over my concerns then rented me a 2017 Pacifica for $35 for the day ( wow, what a deal). Of course it only took them 2 hours to get the system up and running and to my surprise they even did the job for $100 less than quoted! Guess where I will be buying my next vehicle from, what a great experience. NOT TO MENTION, MARK VRANCKEN TOLD ME NOT TO BOTHER TO THE ATE THEM IF I WASNT GIVING THEM 5 STARS. WHAT A JOKE! Sunset Dodge ........ Can't ......... Can't ......... Can't........ Arrigo Dodge ......... Can........... Can .......... Can....... More

Found the truck I needed. Mark was very helpful finding the truck I needed and explained everything about it to us. Everyone at the dealership was very friendly and helpful. Fi Mark was very helpful finding the truck I needed and explained everything about it to us. Everyone at the dealership was very friendly and helpful. First time Sunset buyer and will shop here if I need another vehicle. More

Wonderful car buying experience! My wife and I have been shopping at several dealerships for both the Fiat we wanted at a price that was right. We are so happy that we decided to visi My wife and I have been shopping at several dealerships for both the Fiat we wanted at a price that was right. We are so happy that we decided to visit Sunset Fiat and had the pleasure of working with Anthony Gugliotta. Tony was so much more than just a professional salesperson, he made us feel comfortable and completely in control of our purchasing decisions. He was incredibly patient and always ready to help. Again, a truly amazing experience. We also had the pleasure of meeting Tim Reeher, very friendly and also ready to help with any questions. This was what we needed after having some really bad experiences at several "other brand" dealerships. When we are ready to buy again, Sunset will be first on our list! More

Mark Vrancken great car salesman My husband and I have had GREAT back to back service from Mark Vrancken over the past 3 years. I would recommend his service and this dealership to a My husband and I have had GREAT back to back service from Mark Vrancken over the past 3 years. I would recommend his service and this dealership to anyone looking to buy or lease a car! I LOVE my jeep and will be returning here for my future needs! More