Sarasota Chrysler Dodge Jeep Ram FIAT

He keeps sending me letters to sell my car, even though I called twice to ask them to stop. The dealership is horrible and in my opinion, I do not trust them to even wash my car. called twice to ask them to stop. The dealership is horrible and in my opinion, I do not trust them to even wash my car. More

I had an absolutely horrible experience with Sarasota Chrysler Dodge Jeep Ram, and I would NOT recommend this dealership. I went in looking to purchase a used vehicle. I was initially quoted one price, b Chrysler Dodge Jeep Ram, and I would NOT recommend this dealership. I went in looking to purchase a used vehicle. I was initially quoted one price, but by the time everything was presented to me, there were about $9,000 in additional fees/costs that I had not understood were part of the deal. I was also told that I could only be approved for an amount significantly lower than what I had expected, which made the entire process feel confusing and misleading. I ultimately paid around $31,000 for a used vehicle, only to have it BREAK DOWN less than 24 hours after I purchased it. What followed was another extremely frustrating experience. I was without a vehicle for roughly 24 hours while the dealership addressed the problem. I was told the vehicle required a special battery, and then I had to wait essentially an entire day for that battery. At one point, I was simply left waiting while the service department went to lunch. No loaner vehicle was provided. The dealership did eventually have an employee take us home, but that doesn't change the fact that I purchased a vehicle and was left without transportation almost immediately afterward. I was repeatedly pushed toward one particular vehicle even though I had other options I was interested in. I was not clearly presented with all of my options, including newer vehicles that were apparently available at a similar price. In fact, one of the newer Jeeps I was driven home in was around the same price range as the used vehicle I purchased. Had I been given that information upfront, I would have made a very different decision. There were also several things said during the sales process that I later found to be very different from what was actually reflected in the paperwork. For example, I was told I was receiving three full years of oil changes as part of the deal, and it was presented to me as though the salesperson was giving me something extra. When I reviewed the contract, however, the coverage appeared to be associated with the extended warranty I was already paying for. That left me feeling like I was being sold on "extras" that weren't actually being given to me for free. The entire process involved what felt like a lot of word games and a lack of transparency. I never felt like I was being given the complete picture of my financing, fees, vehicle choices, or available alternatives. I also left the experience feeling like I was treated differently because I was a woman and that I needed to come in with a man in order to be taken seriously (which I later on did and finally received SOME answers.) I can't speak to anyone else's intentions, but that is how the experience made me feel, and it was extremely upsetting. The most frustrating part is that I feel I could have made a completely different purchase decision if all of my options and the actual costs had been clearly explained from the beginning. A car purchase is a major financial decision. Customers deserve straightforwardness. This was one of the worst dealership experiences I've ever had. I will not be referring anyone to Sarasota Chrysler Dodge Jeep Ram, and I would strongly encourage anyone considering purchasing there to carefully review every fee, contract, warranty, and available vehicle option before signing anything. More

I purchased a brand-new 2026 Jeep Grand Cherokee with only 36 miles on it for more than $60,000. Unfortunately, the vehicle has experienced serious problems from the beginning. I have documentation show only 36 miles on it for more than $60,000. Unfortunately, the vehicle has experienced serious problems from the beginning. I have documentation showing that, before the sale, the Jeep was serviced at 4 miles under a technical service bulletin. The paperwork describes rough engine operation and calls for replacement of the main-bank spark plugs and vehicle reprogramming. This repair was not disclosed to me before purchase. If I had known the vehicle had already required engine-related service, I would not have agreed to buy it. Since taking delivery, the Jeep has experienced rough running, bucking, jumping, power loss, and one stall. I brought it to the dealership for diagnosis. The service advisor and service manager at Sarasota Jeep stated that the vehicle “exhibits normal operating characteristics.” The service advisor also told me that this has become a common concern in the new 2026 Jeep Grand Cherokee equipped with the Hurricane four-cylinder engine. The floor manager at Sarasota Jeep told me that the vehicle runs better on higher-octane fuel, even though the owner’s manual calls for 87-octane gasoline. The Venice dealership described the engine as “weird” and recommended using 90-octane or higher, while also stating that the vehicle exhibited normal operating characteristics. At Firkins, the service manager told me last Friday that the engine “runs like [expletive].” He also said that he owns the same Jeep and does not use the manufacturer-recommended 87-octane fuel because, in his words, it “runs like [expletive].” Instead, he said he uses higher-octane gasoline. The rough running, bucking, jumping, power loss, and stalling have continued. I also discovered serious paint defects the day after bringing the Jeep home, including severe orange peel across the vehicle and a large defect on the driver-side rear door. These defects were not disclosed before purchase, even though the vehicle was sold as new. I also had concerns about the dealership’s advertising and financing representations. The online advertisement referenced $1,000 in finance assistance, but this incentive was not disclosed during negotiations. When I asked the general manager about it, he stated, “We don’t do that,” and referred me to a disclaimer stating that the advertised information and features could be incorrect. The advertisement also showed or listed a power fuel door. When I asked the general manager whether the vehicle included that feature, he again referred me to the disclaimer rather than providing a clear answer. This was confusing and disappointing because the advertised financing assistance and vehicle feature were not clearly explained before I completed the purchase. I spent more than $60,000 on a vehicle represented as brand-new, but I now have a Jeep with persistent rough running, bucking, jumping, power loss, a stall, significant paint defects, and a documented pre-sale engine repair that was not disclosed to me. I am extremely disappointed with the vehicle and the way these concerns have been handled. I hope Jeep and the dealership will properly investigate these issues and provide an appropriate resolution. More

Purchased my jeep a year ago from Corbin. Have repeatedly texted, called, emailed and even stopped by about a small issue I had from before I even drove the car off the lot. I have it writing Have repeatedly texted, called, emailed and even stopped by about a small issue I had from before I even drove the car off the lot. I have it writing that they would fix it. I can’t get them to follow up and when I do go in person I get “oh he isn’t here today, the service manager is out, and I need to wait for them to call me back. One year??? Would you do business with them? More

I previously left a negative review, since my last visit the same engine light came back on and I dropped off to the dealer. I worked directly with Kevin the Service manager, he was prompt and he addressed the same engine light came back on and I dropped off to the dealer. I worked directly with Kevin the Service manager, he was prompt and he addressed all of my concerns from my previous visit as well as my current visit. He completed my vehicle in one day and I was completely satisfied with the service they provided. I gave them a chance to make it right and they absolutely came through. Thanks Kevin More

I took my diesel truck in for a check engine light on because the def filter was clogged, Justin told me it was because I used a air filter that was not factory. I called Ram corporate and they told me t because the def filter was clogged, Justin told me it was because I used a air filter that was not factory. I called Ram corporate and they told me that it didn't have to be factory. I ask to speak to Kevin the sales manager. After leaving him 3 messages to call me back, I went down there, just for him to tell me if I didn't like go somewhere else. I did pick my truck up and go somewhere else. My company has bought numerous vehicles from this dealership, but this is the third time the service department has treated us like this. I would not recommend this dealership to anyone. More

I purchased an extended warranty on a used vehicle I bought 8/2/25. I decided to cancel the warranty on 8/21/25 for a full refund. I was charged sales tax on the warranty but the warranty company state bought 8/2/25. I decided to cancel the warranty on 8/21/25 for a full refund. I was charged sales tax on the warranty but the warranty company states they didn't charge the dealership sales tax so I needed to get a refund for that from them. So numerous calls, messages, texting no one would return my call so I went there in person and was jerked around and lied to by a sales manager saying the warranty company owes me the tax refund. I have since notified the department of revenue of the dealerships practice and am proceeding with a complaint with them. They have no customer loyalty once you leave the dealership after a sale. Beware!!! More

Bought a truck in june24 from here while visiting from Indiana. I tried to do a bank transfer for payment but was told it would take too long. I was given a loan through 5/3 bank. I was told it wouldn't c Indiana. I tried to do a bank transfer for payment but was told it would take too long. I was given a loan through 5/3 bank. I was told it wouldn't cost any more money if I paid it off. Lies. Now it's August. I was charged 250$ through 5/3 bank for the loan. Here's the best part I STILL HAVE NO TITLE. I have called numerous times and even though the girl who answers is nice, nobody ever answers the phone. Nobody has called back. My paper plate is 20 days past expiration so now I have a 40k$ paperweight that I'm paying insurance on. IF YOU LIVE OUTSIDE OF FLORIDA DO NOT PURCHASE FROM HERE. More

I brought my Jeep to Sarasota Chrysler Dodge Jeep RAM for a noise coming from the undercarriage that started before I recently drove through Anna Maria Island. Instead of a proper diagnosis, I was told by my a noise coming from the undercarriage that started before I recently drove through Anna Maria Island. Instead of a proper diagnosis, I was told by my service advisor, Mark, that mud “isn’t covered under warranty” and I would have to pay $300 for an undercarriage cleaning before they would look further. This felt like an attempt to upsell unnecessary services rather than address the actual issue under my factory warranty. On top of that, Mark was extremely rude and even vaped in the work area while speaking to me — despite me telling him I am a lung cancer survivor. This was not only unprofessional, it was outright disrespectful. I ended up picking up my Jeep without service and will take my business elsewhere. Customers deserve honest diagnostics, basic respect, and a safe, professional environment. Unfortunately, this dealership failed on all counts. More