Sarasota Chrysler Dodge Jeep Ram FIAT

Horrible Experience! I purchase a 5 Series BMW site unseen (paid $30,000 cash) around the first of February, the sales girl and manager Jack lied about damage on the vehi I purchase a 5 Series BMW site unseen (paid $30,000 cash) around the first of February, the sales girl and manager Jack lied about damage on the vehicle. I have text messages asking if there was any dings, scratches on the call and their reply no. It is March 13th, I still do not have a title for the vehicle or a bill of sale in case I get stopped by the police. I paid cash for the vehicle. I paid $1000 for delivery of the car if it was delivered in two days, it was 4 days. The delivery driver told me that he was on vacation until Monday so Jack knew the car was not going to be delivered in two days. Everything has been a lie and I am seeking legal action. More

Was lyed to for 3 days being told by GM Jarrod that they could get a used car from a "sister dealer" for me to drive. Gave a $500, "good faith" he called it, deposit. Got the run around in several communi could get a used car from a "sister dealer" for me to drive. Gave a $500, "good faith" he called it, deposit. Got the run around in several communications every day saying it was coming today, then tomorrow... Never even got to see the car! Horrible customer service; I've never seen anything like it!! Carson was as helpful as he could be and Jarrod tried to throw him under the bus saying it was his fault!! Stay far away from this dealership!! More

Would not recommend. Even just trying to service my vehicle and fix a warranty issue became a huge hassle. They rescheduled my appointment. Showed up to second appointmen Even just trying to service my vehicle and fix a warranty issue became a huge hassle. They rescheduled my appointment. Showed up to second appointment, after having my car for about an hour and a half the service tech came out and told me that I couldn’t wait for my car, they couldn’t give me a time frame on how long it would take to get to it. After trying multiple times on getting an answer to that my only option was to take a rental/shuttle and they would be in contact. When I pressed the issue in wanting a time frame they said it could be today, it could be tomorrow or even sometime this week I literally went in to have a piece of sunroof fabric out back in. Not acceptable in my opinion. If I would have checked the ratings on this place before hand I would never had went! Horrible ratings in every platform! More

Purchased new Jeep Grand Cherokee L Overland. Several issues with the vehicle. Attempting to contact the dealership to discuss service warranty. Get patched through to finance and left voice mail Several issues with the vehicle. Attempting to contact the dealership to discuss service warranty. Get patched through to finance and left voice mail Tuesday and again Wednesday. No answer again Thursday so sent email via their contact link requesting assistance. Called again Friday morning no answer. Left message with operator asking for GM to return my call. Called again afternoon - no answer. Again, Saturday - no answer. No response to email. Trying to save ourselves a 1.5hr drive to the dealership to address something that could be resolved over the phone. Think you get the picture. Customer service after sale is completely lacking. I should have read other DealerRater feedback well in advance of our purchase. Post sale is just as important as presale. Either you gain a customer for life or they move on to other dealerships and recommend the same to their network. Disappointing to say the very least. More

DO NOT BUY FROM THIS DEALER. They utilize bait and switch pricing and it is an absolute disservice to the brand overall. Better to find a different and more honest dealership. They utilize bait and switch pricing and it is an absolute disservice to the brand overall. Better to find a different and more honest dealership. More

Absolutely terrible. From the first contact to the last. I scheduled an appointment to see the Jeep-392 that was advertised on FB marketplace. Scheduled to see the vehicl From the first contact to the last. I scheduled an appointment to see the Jeep-392 that was advertised on FB marketplace. Scheduled to see the vehicle 10:30 in the morning to see the vehicle at 3pm that same day. They sales person Ron Morice had the audacity to show the vehicle at the 3pm time, with drugs(Marijuana) still in the Jeep. The glove box was filled with ketchup and fries, it was missing all the door screws, chips in the top, no owners manual, no floor mats, crappy tinting and broken rear window defrost. They actually had the nerve to try to debate these things and didn't even care about the condition they were showing the vehicle in. I made everything clear that I wanted, which was everything listed above. I really wanted this Jeep. Mostly because it is a 392, but the color was the biggest draw and everything else just fit perfectly. The issue for me was that none of the several staff members gave a crap that they had do e nothing to clean out the 77k plus vehicle I was buying. None of the things I asked for were done at the time of signing were done. But, they were promised. The date of purchase was done on 11-18-23. I had to push to get the floor mats over a month later. Never got the owners manual or the tool kit that comes with all vehicles. This is a 2022, btw. I did get the missing screws finally and the interior missing handle for the rear seat But the absolute worse part is every time I reached out to someone at the dealership, they would kick me to someone else. In the end, this buying experience, which I was so excited about was ruined by horrible customer service. Not by just one employee, but, by several. BTW, I got the vehicle detailed at my home because they could not keep their word. They did reimburse me after I contacted the GM. No email or phone call apologizing!! And, a month later for the detail, 2 months on the reimbursement. This is how they treat you after spending over 77k on a Jeep. I have nothing good to say about this dealership. I would not recommend them to anyone. I'll be contacting the better business bureau. Just a very unprofessional place. More

Sarasota Chrysler Dodge Jeep Ram FIAT has pulled the ‘Bait and Switch’ 2 different times on our family. 18 months ago I was looking for a used car for my daughter and they advertised a great deal on ‘Bait and Switch’ 2 different times on our family. 18 months ago I was looking for a used car for my daughter and they advertised a great deal on a used Mazda on their website. We made an appointment to see it and they told us it was just sold when we arrived, 30 minutes later. They convinced us to buy a different more expensive car. Today, Dec 30, the same thing happened. I was looking for a car for my son and they advertised a great deal on a used Jeep on their website. We made an appointment to see it and when we arrived they told us it was in one of their other lots in Lakeland or Orlando and would have done put down a deposit just to see it. They tried to convince us to buy a brand new Jeep. More

Major SWITCH BAIT. Price online is cheap and way more $$ in store. They are not upfront and just pretend to move numbers around but walking out cost does not change. Wo Price online is cheap and way more $$ in store. They are not upfront and just pretend to move numbers around but walking out cost does not change. Would avoid this dealership. More

Friendly and very helpful in what car is affordable for you and your budget. The car that fill your expectations. you and your budget. The car that fill your expectations. More

Good customer contact by e- mail. They did not have what I was interested in, but it was a good experience. Hopefully, in future, I may become a customer if they obtain the used car I They did not have what I was interested in, but it was a good experience. Hopefully, in future, I may become a customer if they obtain the used car I want. More