
Sandy Sansing Ford Lincoln
Daphne, AL
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Rediculously over charging for service. Had my truck towed to the dealership. Was told by the service agent that they would look at my truck first thing the next morning. I waited until aft Had my truck towed to the dealership. Was told by the service agent that they would look at my truck first thing the next morning. I waited until after lunch and they still had not called me to give an update. I called several times between 12 and 4 and the agent would not call me back. I had to borrow a vehicle and waste gas driving to dealership, When I arrived they had not even looked at it yet. When they performed the diagnostic check, it was the lower fuel pump on my 2013 Ford F-250. The pump is very easy to change. I changed it myself in about 45 minutes. The pump costs $390 with tax. They wanted $1475 to replace it. I told them no, I would do it myself. Then they charged me $199 for the diagnostic check. $199 to plug in the computer and run a service scan. Part of the charge was an $18 supplies fee. What supplies? They are taking advantage of people and I would not recommend them to anyone.Price gouging people in a time that our country is struggling and nearing recession. I was very disappointed and dissatisfied!!! More
This is the second vehicle I have purchased here this year. Outstanding service, wonderful people. Both Charles and Russ are great people. Very efficient purchasing process. I drove an hour from my hom year. Outstanding service, wonderful people. Both Charles and Russ are great people. Very efficient purchasing process. I drove an hour from my home, and very glad I did. More