Sandy Sansing Ford Lincoln

Purchased a truck two months ago and notified them immediately of obvious rear end issues. Shakes terribly at 50mph and anything above 65mph. Was told they would fix it. Took it in and it left driving immediately of obvious rear end issues. Shakes terribly at 50mph and anything above 65mph. Was told they would fix it. Took it in and it left driving the exact same. Was then ignored by all parties at the dealer for 2 months. Finally got it in after a bad review by my wife and they did a quick repair that I had already done on my own dime at a local reputable shop and was told if this didn't fix it that it was my problem since I bought it used. Left multiple messages for multiple parties at the dealer and was ignored. Was told "if someone buys a truck and 2 miles down the road the engine blows up, we wouldn't fix it" That is a direct quote from the used sales manager. Was never contacted back by the general manager who I called and left messages for. I understand that I bought a used truck, but I was told that they would not sell a different truck on the lot with the same issues- but I had to deal with mine. They did offer to check it out if it still had the same problem after I left today- but i would have to pay for it. It still shakes terribly but it's my problem. More

Good job fair price had parts in stock. Will continue to use this dealer for service, thanks Will continue to use this dealer for service, thanks More

Jennifer in service went out of her way to take care of my issues and was able to get my extended warranty to cover all of the cost. my issues and was able to get my extended warranty to cover all of the cost. More

I told him what I wanted. They got it done no issues. Everyone I worked with was very nice easy work with. They got it done no issues. Everyone I worked with was very nice easy work with. More

Dealership service department was very professional and very nice. They took care of recalls in 1 day. Steve our service writer was very helpful. I will not take my Lincoln to any other dealership. very nice. They took care of recalls in 1 day. Steve our service writer was very helpful. I will not take my Lincoln to any other dealership. More

Appointment times with the service department are not honored, you will spend at least three - four hours on something as simple as an oil change and tire rotation. Rather than limiting the number of wee honored, you will spend at least three - four hours on something as simple as an oil change and tire rotation. Rather than limiting the number of weekend appointments, they try to stack as many as possible to make as much money as possible, prioritizing profits over customer experience and satisfaction. Additionally, the refuse to expedite getting parts in to fix a BRAND NEW car. My breaks screech because of some issue with hardware. Are they in a hurry to rectify this? No. They said it could take MONTHS. More

Scheduled appointment and check in was fast. Finished service on vehicle earlier than expected. They keep me updated on everything I need. Finished service on vehicle earlier than expected. They keep me updated on everything I need. More

Friendly, notify of findings and cost. Review options. Allow customers to be part of the process. Review options. Allow customers to be part of the process. More

Service department is top notch. They get you in fast and solve the problem quickly and efficiently. They get you in fast and solve the problem quickly and efficiently. More

Great job! Back to me when promised.Would choose this dealership for my repair and service again. Back to me when promised.Would choose this dealership for my repair and service again. More