Sandia BMW Mini

I was told they wanted me to ok $900. worth of repairs to my passenger side door. When i asked what was wrong they said they were not sure and have to take the door apart. This was after they had my car for my passenger side door. When i asked what was wrong they said they were not sure and have to take the door apart. This was after they had my car for five hours. Being a aircraft mechinc, i can't see how they can make this claim if they really have not made a effort to look for the problem. After taking to the service manger i was told to go fix it myself. This is waht Jeff Cline (service Manger)emailed me back after i sent in a bad survey: Dear Mr. Welch: I sincerely apologize for Sandia BMW not meeting your expectations during your service visit. We are not used to customers trying to negotiate with our labor prices or being told how to do a repair; it is strictly your choice to attempt the repair on your vehicle. We fix BMW's here with a professional approach with factory BMW parts and are not used to correcting other peoples work gone badly. I think we would all be better off if you chose anther shop in the future. Sincerely Jeff Cline Service Director Sandia BMW I love my BMW, But its sad that Sandia is the only dealer in town. More

I purchased a certified pre-owned 2003 325CI. One month after purchased I had to replace front brakes, less than six months after purchase I had to replace the starter and was told I needed belts and hose after purchased I had to replace front brakes, less than six months after purchase I had to replace the starter and was told I needed belts and hoses, and in less than a year I now need to replace the rear breaks. I expect ed for the money and product to be in much better condition and I am very disappointed in the deception that I was getting a quality vehicle. Not only that while my car was under warranty, the dealership where I purchased the car was also where I took it for service, on a few occassions instead of checking the status of my warranty they actually tried to charge me. I must say I will never buy from this dealer again and we will see if I will ever purchase another BMW over a mercedes. More