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Sandia BMW Mini
Albuquerque, NM
637 Reviews
Sandia BMW always has an eye out for the best interests of drivers in Albuquerque, Sandia, and Rio Rancho. We understand that selecting a new model is both an important and exciting decision. We want to be a part of that process with you, offering advice, providing various resources, and ultimately helping you drive off the lot in the comfort of a BMW.So you can better understand the many services our dealership provides, we’ll be briefly touching on our new BMW inventory, finance center and service shop. Hopefully, once you learn about us, you’ll stop by and we can get to know you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 637 reviews
August 19, 2023
No complaints about repair work or dealing with parts department. My rating is low because of the impersonal nature of the relationship between Sandia BMW and it's customers. For example, the person assi department. My rating is low because of the impersonal nature of the relationship between Sandia BMW and it's customers. For example, the person assigned to my vehicle NEVER answers the phone even though his text/email messages say contact me if you have any questions and provides a phone number. Also I would say the Uber part of the BMW roadside assistance is a very poor reflection of how Sandia BMW treats its customers because that is a horrendous process that is inefficient and frustrating. I have BMW roadside assistance tow my car to Sandia BMW and that was fine no problem there. But when they were supposed to provide me with an Uber ride to Sandia BMW the long and multiple phone transfer process with texts that come back and return to give me a link so that I can request the Uber took so much time and when I finally got to that point and the ride was supposedly set up I got a notification a few minutes later that "sorry there's no drivers available at this time". Then about 20 minutes later I got a text asking if I still needed a ride (duhhh). I replied yes and never heard anything back. I figured it because I live out of town in Cedar Crest only about 25 miles from Sandia BMW. Finally I got a ride to the East end of town and I tried to go through the tortuous "Urgently" (bulls**t) system of getting an Uber ride which I have essentially paid for as part of my BMW Roadside Assistance Plan. It was taking so long and it was afraid I wouldn't be able to pick my car up before Sandia BMW closes so I ordered my own Uber ride which came fairly quickly and was painless using the app. And Sandia BMW could easily make it painless by answering the phone when the customer calls and then calling for an Uber ride for that customer to bring that customer to Sandia BMW. All it does is leave a foul taste in the customer's mouth. Impersonal customer relations - that's a perfect way to drive your customers to some other dealership. I know my wife went to Lexus for a car and their customer relations were outstanding; they treated her so well. What a difference. Your business model needs a revamping. More
by tonyznewmexico
Employees Worked With
Jake Mueller
August 13, 2023
The staff at Sandy’s BMW were curtious and efficient. Their manner reassured me that my vehicle would be serviced and with all needed repairs completed to enable optimal car function. Their manner reassured me that my vehicle would be serviced and with all needed repairs completed to enable optimal car function. More
by eabaum58@icloud.com
Employees Worked With
Patrick Gonzales
August 11, 2023
All dealers most of the time are good, good stock, nice buildings but what makes the difference is their people. Your salesman Rick, he is the difference, always honest and stubborn as a mule, in a good wa buildings but what makes the difference is their people. Your salesman Rick, he is the difference, always honest and stubborn as a mule, in a good way. More
by Hugo.r.valverde
Employees Worked With
Rick
August 09, 2023
Incredibly helpful! I had had a recent coolant issue, so even though I only came in for an oil change, they did a full diagnostic test and made sure everything was runni I had had a recent coolant issue, so even though I only came in for an oil change, they did a full diagnostic test and made sure everything was running smoothly. More
by Josieewilson
Employees Worked With
Zach
August 09, 2023
Chrystal Wright did a nice job! She was knowledgeable, friendly, and professional. V she knew the pros and cons of each of the MINI models. She was not pushy and did not oversel She was knowledgeable, friendly, and professional. V she knew the pros and cons of each of the MINI models. She was not pushy and did not oversell, which made me happy to lease a new MINI Clubman from Sandia MINI! More
by benjaminlammons
Employees Worked With
Chrystal Wright
