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Sandia BMW Mini

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
503 Reviews
Call Dealership (505) 884-0066

6001 Pan American Fwy

Albuquerque, NM

87109

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Showing 503 reviews

October 05, 2023

Excellent, service, superb service by service advisor! !! Will definetly come back. Very nice looking dealership. More

by tito_samanamud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake mueller
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Oct 06, 2023 -

Sandia BMW Mini responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Zack, our Service Associate was extremely, knowledgeable, courteous and helped make our Mini Car Service the best we could expect. Thank You Zack More

by Abe and Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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October 05, 2023

They always get me in for service I. A timely way, even when it’s unexpected - like the flat tire I had earlier this week. I do wish I’d have known not only that my tires have never bee More

by Kayceeslp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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October 04, 2023

As always, I received excellent service at Sandia. Lee in service scheduled an immediate appointment, got me in on time, and got me back on the road Everything was explained clearly to me as far as More

by urbaneforester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee, Ray Pinon
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Oct 05, 2023 -

Sandia BMW Mini responded

It's truly wonderful to hear that you had an amazing experience with Lee at Sandia BMW. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Staff is always kind and supportive of all my needs and work with you to get your vehicle back in a timely manner. Thanks Sandia Mini!! More

by Have no screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Mayne
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October 01, 2023

I waited 3 days without my car for BMW to tell me they need more oil change records to prove I’ve been taking care of my car. THEN, Ion the drive home the driving train light comes on and it the engine no More

by ApoJack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonia
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Oct 03, 2023 -

Sandia BMW Mini responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 09, 2023 -

Sandia BMW Mini responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Jackie Herrera the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jackie Herrera Service Director jackieherrera@sandiabmw.com

October 01, 2023

Sandia BMW has really stepped up their game, I came in for service. They did a great job and even wash my car. My service advisor Sonia did an excellent job! More

by Davismarkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Barraza
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Oct 03, 2023 -

Sandia BMW Mini responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Sonia went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Their sales team and service advisors are extremely knowledgeable and have a knack for true customer service. Their waiting area is super comfortable and offers snacks, sodas and Starbucks coffee! More

by ksmithlandscapesM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 03, 2023 -

Sandia BMW Mini responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 29, 2023

My service advisor as well as the valet service was top notch. Both of the young men I worked with were very polite and professional. More

by Aporter87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Gonzales & Brian
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Oct 03, 2023 -

Sandia BMW Mini responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 28, 2023

Everyone was very helpful and business like. I would like to have the service writer call me with and update since it took a week to get the parts needed for my repair. More

by bbjewels15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia, Barraza
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Oct 05, 2023 -

Sandia BMW Mini responded

Thank you for taking the time to leave us a review! We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

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