San Leandro Chrysler Dodge Jeep RAM SRT

Had to go 5 times for a simple recall Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he said it was fine to drop it off earlier since i work before they open. So I took my truck the day of the appointment left my key in the drop box like they instructed me to do. Then I go on my way to work, at this point it’s 5pm and I haven’t heard back from them I called them because I need my truck and also need to know what’s going on. Someone answers and they transferred me to Elijah who’s on the RO as my service Rep he then tells me that nothing was done to the truck and that he doesn’t know why his name is in the RO so they had my truck all day and they didn’t even bothered to check why it was there. At this point I’m irritated and head down to the dealer to speak to a sup or manager and of course they’re a no one I can talk to so after arguing with all the service advisor there I finally came to an agreement with another advisor name Gerardo who gave me his word that if I went back on Monday everything would get done. So I come back Monday talk to a new service advisor they had it all day and of course nothing was done because they didn’t have “parts and special tools” for it. So now i have to bring it back in 2 more days, Wednesday’s come and I get Elijah as my service rep again. Around 4pm he calls me to tell me that my rear glass arrived broken and that I have to bring it back again in a week for them to order another rear glass. They should have check the glass before they even scheduled me to come in that day. I ask him about the recall and the check engine. And he tells me I don’t know what recall? Seriously that’s what my initial appointment was fun and if you run my vin or truck info it should show that it has a recall it’s not my job to tell you what’s needs to be done to my truck. Anyways another week goes by and I take it back again at this point alija walks away when I show up and genardo helps me this time everything finally gets done couldn’t get any paper work because “their system was always down”. I went back the week after to drop off another car for an oil change of course alija avoided me and walked away even though he wasn’t doing anything and made me wait for genardo to get off the phone. 2pm and they call me that the truck is ready I’m glad this got done the first visit head to the dealership to pick it up and when I pulled up the truck was parked out front I didn’t think anything of it. Ended up spending 20 minutes because they couldn’t find the truck or the keys i had to tell them the truck was parked out front and they left the key in it More

Oil Change Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. More

Air bag recall I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at lea I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at least 15 minutes and they did not check my tire pressure. I had to wait an additional 10 minutes for that to be done. More

From Scatpack to Hellcat, like that Everything went really simple from picking the Hellcat, signing, and pick up. One minor issue with the Hellcat badge on the back but I plan on getting Everything went really simple from picking the Hellcat, signing, and pick up. One minor issue with the Hellcat badge on the back but I plan on getting that fixed up tomorrow! Other than that I recommend heading here to work with them. They don't really play the "salesman" game. More

Very transparent Experience, Very Recommended Had a great experience purchasing my new car! Was given many different options to make sure I felt comfortable with every step of the process. Very en Had a great experience purchasing my new car! Was given many different options to make sure I felt comfortable with every step of the process. Very enjoyable experience, Mahalo!! More

Buying a car The gentleman that waited on us was very nice very pleasant very helpful they really not the amount of the vehicle down which was really surprising an The gentleman that waited on us was very nice very pleasant very helpful they really not the amount of the vehicle down which was really surprising and very helpful I recommend anybody that’s looking for a car to come to San Leandro dealership right up at 8:80 More

Excellent customer service I would highly recommend this dealer ship shout out to Joseph for helping me out get the car I have wanted. Thank you so much! I would highly recommend this dealer ship shout out to Joseph for helping me out get the car I have wanted. Thank you so much! More

Great Experience Raul was great. He was never pushy and listened to our needs and concerns. He answered all of our questions and made sure that we left happy. The othe Raul was great. He was never pushy and listened to our needs and concerns. He answered all of our questions and made sure that we left happy. The other two managers who assisted were also great. They worked with us and ultimately gave us a reasonable deal. I appreciate their willingness to listen to their customers. We are happy customers ! Thanks Raul and team ! More

Car buying experience Nanette Anderson helped me to find the car of my dreams, my car buying experience with her was fantastic. She answered all my questions throughly. Nanette Anderson helped me to find the car of my dreams, my car buying experience with her was fantastic. She answered all my questions throughly. More

Ananetta Anderson was very professional and courtesy to me Yes I came to Dodge on a Saturday morning it was raining looking to trade my vehicle In my 2012 Honda. She asked me what kind of vehicle I was intere Yes I came to Dodge on a Saturday morning it was raining looking to trade my vehicle In my 2012 Honda. She asked me what kind of vehicle I was interested in I told her a truck she say let me go check the lot she came back with a 2018 Black Ram 1500 4x2” said kenHow do you like this and I said I like that Miss Anderson and I drove out the lot the same day with zero down she was very professional courtesy and very joyful thank you Miss Anderson More