San Leandro Chrysler Dodge Jeep RAM SRT

Very great overall experience. My sales person was extremely excellen. They need to thank him. He listened to me and negotiated to make me leave satisfied. Thank you very much My sales person was extremely excellen. They need to thank him. He listened to me and negotiated to make me leave satisfied. Thank you very much More

Great! Raul was a good sales representative, he showed me the vehicles I had requested. Everything went smoothly during finance and for delivery. Will Be bac Raul was a good sales representative, he showed me the vehicles I had requested. Everything went smoothly during finance and for delivery. Will Be back for future purchase. More

Poor experience I bought a new Ram Laramie from San Leandro CDJR. Don’t anticipate on getting the same price the dealer calculated for you online. The price I got on I bought a new Ram Laramie from San Leandro CDJR. Don’t anticipate on getting the same price the dealer calculated for you online. The price I got on their website was cheaper than what they quoted me when I was there. After we agreed on a price I was sent to financing to do the paperwork’s. Bobby was the finance manager handling my papers. He was absolutely rude and when I declined to purchase the added service plan he ridiculed me for declining the offer. I came back the next day to pick up my truck and the rear seat doesn’t recline and they couldn’t fix it so I have to bring it in for service. Right after I drive out I noticed that my gas tank only had 1/4 tank left. I turn back and ask my salesman and he say’s there’s nothing they can do. I’ve never bought a brand new car and the dealer doesn’t fill up my tank until now. As I’m driving home about 15miles in, the tire pressure monitor pops up and tells me one of my tires is low on air. I pull over to the side and there’s a hole in the tire. I get it towed to a tire repair shop and there was 2 screws in the tire from the dealer. More

Awesome!!! I’ll recommend it. This is my second time that I purchase a car in this place. People is awesome, friendly and they gave me different options to buy my car. I’m very hap This is my second time that I purchase a car in this place. People is awesome, friendly and they gave me different options to buy my car. I’m very happy with my Jeep Wrangler. Thank you San Leandro CDJR More

2-hour service appointment takes 24 hours I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was an extended line of perhaps two dozen vehicles ahead of me, and the service advisor said I should leave it and come back because it may not be completed until late in the afternoon, or perhaps the following day because they were short staffed. He arranged a shuttle to take me home, which I appreciated. The following day, 24 hours later, I was notified the vehicle was complete. Again, the service advisor arranged a shuttle back to the shop. I paid the invoice, and the desk attendant said he would bring the vehicle around to the driveway, where he would turn it over to me. After waiting in the driveway for 10 minutes or so, I went back into the shop where I saw the advisor dealing with other customers. I also saw my vehicle in a service bay. I asked him what was happening, and he said no one could find my car key. I said I would be in the waiting room where he could bring the key when he found it. After another 15-20 minutes, I looked out the window and saw my vehicle in the visitor parking lot. As no service advisor was at the desk, I walked to the vehicle to see if he was still with the vehicle. It was locked, so I returned to the desk. Finally, after waiting some more, I received my key. When I returned to the vehicle and started it, a screen message popped up stating that "oil change required". Although that service had just been performed, the technician had not cleared this message and reset it for the future service. I went back to the service desk - my advisor was not in sight. I finally found an advisor at the vending machine near the parts counter and told him the situation. After five more minutes consulting other employees, he went me back to the vehicle, and after a few minutes the code message was cleared. In my opinion, an appointment should be honored, and the two hours of work should have been completed while I waited. In my opinion, this company is understaffed - there were extended periods where no service advisor was at the service desk. In my opinion, a professional service shop does not lose the key to a vehicle. In my opinion, a technician should clear the computer when a required service is completed. Consequently, I will forward these comments to RAM BusinessLink so they may be able to advise you how to resolve your service deficiencies. More

Took 4 days to accomplish nothing. I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't t I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't think anything about it when I wasn't called on day 2. On the 4th day however I called. It took almost 9 tries to finally get someone and at one point I sat on hold for 40 min and never got helped. When I picked up my vehicle I learned that zero work had been done and the car had been sitting in the shop for no reason. I was never called or notified of this in any way. All that was done was a test drive. In no was does it take 4 days to test drive a car. This is completely unprofessional. More

Pretty smooth They were very helpful and patient. It was a pleasant experience. My only issue was that I wasn't given a full tank of gas. I thought that is somethin They were very helpful and patient. It was a pleasant experience. My only issue was that I wasn't given a full tank of gas. I thought that is something dealerships provide when you buy a car. I was disappointed that I was not provided that. More

shortage of staff no one was rude nor inpolite, but when it came down to check in it took at least one hour to get it done since there was only one costumer sevice rep no one was rude nor inpolite, but when it came down to check in it took at least one hour to get it done since there was only one costumer sevice rep helping a long line of costumers, seemed like a good guy but he worked at a snail pase and so jaded that I felt sorry for him because I can tell management doesn't do jack sh*t to help him out. This location needs to go under a new management asap. More

My Review Antonio help and guide me thru the process of getting the jeep. Everything went smooth and fast and makes me feel at home. I love the dealership and t Antonio help and guide me thru the process of getting the jeep. Everything went smooth and fast and makes me feel at home. I love the dealership and the staff are so helpful. Thumbs up to you guys! More

Not very pleasant So upon arriving I was not greeted even though two service representative walked past me. Then the wait was horrible. Once I finally spoke with Rick h So upon arriving I was not greeted even though two service representative walked past me. Then the wait was horrible. Once I finally spoke with Rick he was a nice guy. More