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San Leandro Chrysler Dodge Jeep RAM SRT
San Leandro, CA
1,782 Reviews
At San Leandro Chrysler Dodge Jeep, our goal is to exceed your expectations at all times. The moment your walk into our showroom, which features the latest Jeep Grand Cherokee, Jeep Patriot, Dodge Charger, Ram 1500 and Chrysler 200 models available, we intend to help you find a new or used car you'll love. But, our relationship doesn't end there.
Once you drive your new vehicle off the lot, you want to make sure that you get as much good use of out of it as possible. That's where our car service and repair center comes in. If you buy or lease a vehicle from us, you're getting quality maintenance with certified Chrysler, Dodge, Jeep and Ram parts that are also available for purchase. Basically, you'll know your vehicle is in good hands, from beginning to end.
You're also in good hands with our team of Chrysler, Dodge, Jeep and Ram lease and loan specialists. Getting a Bay Area car loan doesn't have to be a stressful situation. We will work to make sure you have a pleasurable experience, while also meeting your financial needs.
So, what's the quickest and easiest way to experience this unmatched service? San Leandro Chrysler Dodge Jeep can easily be contacted online or by phone. Or, swing by and see us in person. Our showroom is conveniently housed at 1444 Marina Blvd San Leandro, CA, and we're are always happy to chat about new vehicles and answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,782 reviews
March 10, 2013
On 3/5/13 I spoke with online manager, Jerod Tenud, about the ad which was good through 3/7. We came to an agreement which was the MSRP minus the dealer discount minus the rebates plus the registrations fees the ad which was good through 3/7. We came to an agreement which was the MSRP minus the dealer discount minus the rebates plus the registrations fees and taxes. He said the price would be good through 3/7 as the advertised. I live an hour and a half away from this dealer so I told him I could not come that same day (3/5) and would most likely be able to come on 3/6 or 3/7. He told me he had both days off but we could still work the deal. I called him on 3/6/13 and told him I would like to come after I got off of work. He said he could not be there so he spoke with a colleague, Michael Vu, and told him the deal. I spoke with both of them and made my move to the dealership and agreed to meet the online manager's colleague to complete the deal. They had two R/Ts available I test drove them and chose the one I wanted. We started the paperwork but I told them before we make anymore moves and I sign for anything I wanted to make sure the price was right. The paperwork was brought to the assistant sales manager, Daniel Gutierrez, and I sat and waited for about 15 minutes before he came out. The whole time I'm wondering, "why is this taking so long?" Just give me the price and lets make this happen. He comes out and says in these exact words, "O.K. boss, here's the deal. We're off $600 dollars...if you had of come tomorrow we could have made this deal..." Wait...what? I asked him, did you mean If I had of come 'yesterday'. He goes O my bad I meant yesterday. Now at this point I'm already frustrated and I know he is full of S|-|!t but to make sure I'm understanding what he is saying I get a break down of his numbers. He tells me the reason for being off $600 bucks is because the ad was no longer good and it changed that day, 3/6. Little did he know I had a printed copy of the ad that I printed out on 3/5 and a copy of one I printed out that same day (3/6) just a couple of hours earlier before I made my move. We talk some more and I tell him blunt and firm give me the car for the price it should be or I'm gone. He goes back to talk with his G.M., Orlando Teixeira, and comes out fifteen minutes later with a COMPLETELY different ad than the one i had and says the ad was a misprint and how the ad changed that day and so much other B S. I cut him off by asking if the agreed price would happen and he said no. I left the dealership. I drove 2 hours to this dealership! They attempted a bait and switch! I was furious. I also did not mention Ive been in contact with this dealership several times before. I first spoke with Jerod on 2/15/13 he called me back a little after 7 pm and said we could my out-the-door price but i had to come that night. Keep in mind the dealership closes at 9pm and i stay 2 hours away. Furthermore, I needed to make arrangements to have someone drive my current vehicle back from the dealership. I told him I could not make it that night for those reasons but i could the next day. He promised to call me back the next day, never did. These guys are so full of crap. They haven't heard the last from me. More
by BaitandSwitched
Employees Worked With
Jerod tenud, michael vu, daniel gutierrez, orlando teixeira
April 22, 2012
Jeep GC Overland Summit 5.7L 2011 - Sales dept is OK, but the service department is very very minumum. Had to work with Jeep corp for rusted dempner, after month later, still not call from the service depar the service department is very very minumum. Had to work with Jeep corp for rusted dempner, after month later, still not call from the service department. Their comment is "it's normal." What I hate the most is their attitude and lack of not meeting the at least minumum. Four times I went in, never on time for anything, had to wait at least 1-2 hrs. Love how they treated old lady, who ended up crying... This was my second Jeep GC and it will be my last. More
by bobby_kim
Employees Worked With
NA
