San Leandro Chrysler Dodge Jeep RAM SRT

Told me my jeep was only worth $25K. So they gave me $21K Crooks. Manager swore they would sell my car for only $25K, that's why they could only give me $21K for it. You can see my Jeep Cherokee Trailhawk on Crooks. Manager swore they would sell my car for only $25K, that's why they could only give me $21K for it. You can see my Jeep Cherokee Trailhawk on the lot today. On window, it said "was $32,998, on sale for $29.998. It was never $32,998 since I traded it in 4 days ago. Gino was a good sales rep but his manager lied to my face without flinching. Not trustworthy, managers need replaced for flat out lying. More

Service Department needs to be replaced!!!!!!!!!!!!!!!!!!!!! The moral of this I guess is you mean nothing to a service department that doesn't value the company or product they sale. The sales department is ge The moral of this I guess is you mean nothing to a service department that doesn't value the company or product they sale. The sales department is generally a reflection of the Sales Manager and they seem to have it together, so I guess the Service Department would be a reflection of the the service Manager very poor reflection of service. In 2013 I purchased a New Challenger from Michael Cooper no problem $27,000, felt like a super star as I left. Fast forward 2 year and into the service department for service and it is a different story. Made a appointment to get a recall done on the alternator last week. Brought the car in at scheduled time. The service person had the worst stank face for 20 minute while I waited to be helped at 7:30am. Well they go us checked in by 8:00 am and told me she would call me by 2:00 pm cause the car would be done by that time. 2:00 pm came and went I called al day with no answer in the department and no call. By 5:30 I pulled up to the location waited my 15 minutes to be helped and know one is making eye contact or looking up from the desk. I get to the young dude who asked my name I tell him he started looking for my file and then walks away for 5 minuted returns and say oh she's going to help you pointing at the other service person. 5 minutes later she come up and say's "I can have your car done in a hour". I told her what did you do with it for the last 10 hours? No answer..... I then said if you could have gotten it done in a hour why didn't you do it in that time before now? I then requested to speak with the manager but he was busy and she was the best I could get. So I requested my car and the number to a manager above the person in the location. See then gave me the customer service number because the General Manager Carlos is never at the location. I will not be returning to this location for any reason. Today was a double loss for them as I am purchasing a Jeep for my son but i won't be from San Leandro sad to say. . More

Do not, I repeat, do not take your car to the Service Depart They had my car for over a month and they said nothing was wrong with it! BS, it broke down on my way home! They never even called the whole time it They had my car for over a month and they said nothing was wrong with it! BS, it broke down on my way home! They never even called the whole time it was there, I had to show up every week to see what was going on. I am attempting to get my money back! More

Deceptive Business Practices Was told that in order to be financed it would cost $1500.00 to run my credit. Reported the dealer to Chrysler Headquarters. Refused to give the Chry Was told that in order to be financed it would cost $1500.00 to run my credit. Reported the dealer to Chrysler Headquarters. Refused to give the Chrysler employee discount and lied about my approval. More

got scammed I traded in a 2007 Ford Taurus in good condition, and they gave me a $1,900 trade in value. Even though I had the Kelley Blue Book value with me, they I traded in a 2007 Ford Taurus in good condition, and they gave me a $1,900 trade in value. Even though I had the Kelley Blue Book value with me, they said they could not sell it for much at auction. 2 weeks later they had in for sale for $9,000. Don't trust a word they say - I should have known better!!!!! More

Great deal and great service on my new Town and Country Doctor J was great to deal with and I got great service when we bought our new Chrysler Town and Country Minivan. Watch for their adds great buys! Doctor J was great to deal with and I got great service when we bought our new Chrysler Town and Country Minivan. Watch for their adds great buys! More

Have It Your Way Doctor J helped me test drive and buy a Jeep Wrangler. He was helpful when it came to talking about the vehicle and financing, and he wasn’t pushy at Doctor J helped me test drive and buy a Jeep Wrangler. He was helpful when it came to talking about the vehicle and financing, and he wasn’t pushy at all. Thanks a lot! More

Straight Forward The Doctor J was upfront regarding the car, Not pushy but helpful and knew the product. Richard made it clear he wanted to work with me to make the de The Doctor J was upfront regarding the car, Not pushy but helpful and knew the product. Richard made it clear he wanted to work with me to make the deal. Finance explained well. Over all great experience. More

Unable to ever make an appointment The online service does not work and you can call over and over again with no return calls. I have tried to make an appointment for two weeks with no The online service does not work and you can call over and over again with no return calls. I have tried to make an appointment for two weeks with no success. even left a message with the operator as their voice mail box is full. Never called back. Guess I will take my business somewhere else permanently. More

Horrible Customer Service UNDER NEW MANAGEMENT. That's the sign hanging outside this dealership. I think they should have kept the old management. I AM NOT MAKING THIS UP. IT A UNDER NEW MANAGEMENT. That's the sign hanging outside this dealership. I think they should have kept the old management. I AM NOT MAKING THIS UP. IT ALL REALLY HAPPENED! First, I couldn't get anyone in the service department to answer my calls, so I drove over. I spoke to a service advisor who told me he was working alone. I understood that. These things happen. I told him I needed my right passenger window replaced. He said he'd take my paperwork back to the Parts Department to get the window ordered. He quoted me 1 hour of labor @ $150.00 and they would have to keep the car for about 3 hours. I called the next day and was told they had my authorization to order the glass, but wasn't sure which one to order (how many versions do they have?!). I showed up Saturday morning to have the work done and was RE-QUOTED $225.00. When I told this service advisor what the first guy had told me he replied, " I know more than him. I've been doing this a long time, though not here." He looked me up in the system and saw where $150.00 had been entered. He told me it would be 5 to 6 hours before I could pick up the car. I told him that two different quotes spoke of poor customer service and he replied, " I don't care when people complain about customer service and I'm trying to be nice by only charging you $150.00. I went to breakfast and received a call from them saying that they had quoted me for a switch and not a window so the actual cost would be $225.00 in labor. (the window was $371.00 incl. tax, alone) I said fine. Fix it! when I got back, I was complaining and the cashier, of all people, took me to a gentleman who said he would speak to the GM. He came back and said HE was a GM (a field commission?) and told me he would speak to the Service Advisor. When my vehicle was ready, I paid for it and, when I went to pick it up, I saw a mechanic, or whatever he was, driving off in my car. I turned and asked the advisor why this guy was taking my 'window' for a test drive?! Turns out he was from another dealership and had picked up my car by mistake. He was actually taking it to another dealership! They finally got a hold of him and he returned the car, less whatever gas he had burned. I was told 'Sorry about that' for the 9th or 10th time while I was there. This new management is a joke. I have been taking my car there for 2+ years. This where I purchased it and had always received quality CS. Ironically, the newly commissioned GM told me that they had replaced all of the previous staff because their CS was poor. SMH! More