San Leandro Chrysler Dodge Jeep RAM SRT

Worst service experience, no communication Learned that this dealer used a service that cold calls people to come in for service. We were contacted that we needed some recalls done to our Ram t Learned that this dealer used a service that cold calls people to come in for service. We were contacted that we needed some recalls done to our Ram truck and made an appointment for the next morning at 10am. We drop off vehicle and call back late in the afternoon to see what the status was. First red flag was that the number I called yesterday is no "now longer in service". No big deal, let me look up the service department online and call that way. The person who picked up scoffed at the notion that it would be done, they have not started. Then began to blame me for bringing it in the middle of the morning when they were fully booked already. I stopped the man and told him that you guys called me and made the appointment as the phone person claimed the schedule was wide open and this service only takes two hours. Then he goes on to proclaim that this service takes several days to complete that they would never promise completion time over the phone. I asked why this was not communicated at the beginning so that I could get a replacement vehicle. I was sitting at the shop waiting for my service to be complete that same day. Needless to say, I asked that I be picked up right away to retrieve my vehicle. Never will be returning for service or purchasing vehicles. More

The service and staff was excellent highly recommended.. thank you for your demonstrative service. I actually purchased the vehicle there.. From sales to service they were magnificent! 😀 thank you for your demonstrative service. I actually purchased the vehicle there.. From sales to service they were magnificent! 😀 More

Friendly, attentive, great service. Our intention was not to purchase a truck today. But because of our sales person, Gino, he made it very easy to go from looking, to purchasing the truck I wanted. to purchase a truck today. But because of our sales person, Gino, he made it very easy to go from looking, to purchasing the truck I wanted. More

Great experience buying with Mike! A true no-pressure pro. Very knowledgeable in car sales and very honest throughout the process. Another salesperson probably wouldn't have gotten the sale from us. pro. Very knowledgeable in car sales and very honest throughout the process. Another salesperson probably wouldn't have gotten the sale from us. More

Poor communication, mistakes, damage....no accountability. Sales was ok but service is horrible. Listen to the other reviews. Will never buy another vehicle from here accountability. Sales was ok but service is horrible. Listen to the other reviews. Will never buy another vehicle from here More

My experience was fantastic. My dealer, Kale was extremely friendly, helpful, and accomadating in helping me find the perfect car at a fantastic price.i highly recommend this dealership for your car extremely friendly, helpful, and accomadating in helping me find the perfect car at a fantastic price.i highly recommend this dealership for your car buying needs. More

many minor things about the vehicle not disclosed, I’ve been finding minor issues over the first few days of driving and notice many of them could/should have been fixed. Easy fix but it’s annoying to work been finding minor issues over the first few days of driving and notice many of them could/should have been fixed. Easy fix but it’s annoying to work on a car you just bought for a bunch of money... More

I went in today for my routine service on my Jeep Wrangler, and honestly since I’ve been going there for about 1yr after buying my Jeep today is the first time I received great costumes service and a Wrangler, and honestly since I’ve been going there for about 1yr after buying my Jeep today is the first time I received great costumes service and all my needs and concerns where heard ! Thank you so Rick !!! For you amazing work. More

Exellent customer service from Antonio and Karnail Excellent customer service from Antonio. Didn't pressure to buy even when I had to leave to get my kids. Worked everything out and got the car of my d Excellent customer service from Antonio. Didn't pressure to buy even when I had to leave to get my kids. Worked everything out and got the car of my dreams with a lower payment than the car I had before! More

Had to bring my car back the next day cause service wasn't complete and I think they knew that. Another day off work!SMDH wasn't complete and I think they knew that. Another day off work!SMDH More