San Leandro Chrysler Dodge Jeep RAM SRT

Great experience No pressure. Great salesman. Very friendly and accommodating. They have a huge inventory. Lots of great cars. Will come back to buy a Jeep. I would de No pressure. Great salesman. Very friendly and accommodating. They have a huge inventory. Lots of great cars. Will come back to buy a Jeep. I would definitely recommend these guys. More

The Ultimate Jeep experience Leased my first car from Mustafa and his amazing manager. They listened to what I was looking for and helped me choose the right car. Leased my first car from Mustafa and his amazing manager. They listened to what I was looking for and helped me choose the right car. More

It took them 2 days to do an oil change. They estimate the time it takes 2 hours, and up being the next business day around 330pm for which I never received a call that the car was ready. I c They estimate the time it takes 2 hours, and up being the next business day around 330pm for which I never received a call that the car was ready. I called 3 times to check if car was ready no answer. When I walk in the service area...there were 3 employees sitting around yawning. They didnt reset the next oil change on the car. They didnt rotate the tire. Now one tire pressure reads 25. More

I would recommend this dealership because of Nanette Anders. I have known Nanette Anderson for more than a few years now, and I have found her to be honest, respectful and very attentive. If I decide to come bac I have known Nanette Anderson for more than a few years now, and I have found her to be honest, respectful and very attentive. If I decide to come back and purchase, it will definitely be because of Nanette’s professionalism and knowledge. More

Highly recommend Mustafa the salesman! Mustafa was AWESOME. He knew exactly what I was looking for. He knew that I had a price that I had in mind, he knew that I had my insurance all set Mustafa was AWESOME. He knew exactly what I was looking for. He knew that I had a price that I had in mind, he knew that I had my insurance all set and most important, he knew that my financing was set! ALL GOOD! BUT - if you want to feel like you’re not important? Go to their finance office. I had a PRE APPROVAL / APPROVAL above their asking price and yet they said things like: “NO ONE IS APPROVING YOU, I CANT REALLY TRUST ANYONE, IM IN SAN LEANDRO AND WE JUST DONT DO IT THAT WAY, ILL SLEEP BETTER ONCE YOUR BANK GIVES US A CHECK.” Oh well - I guess I should be happy I got a good deal. I did ALOT OF RESEARCH and I GOT my own financing so I was prepared - BUT TO BE TREATED SO POORLY IN THE FINANCE OFFICE... so I can’t recommend this dealership. More

New Purchase We had a great experience with our sales representative. However, the dealership could invest in improvements to streamline the experience and get the We had a great experience with our sales representative. However, the dealership could invest in improvements to streamline the experience and get the buyers in and out much faster. More

Service The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so dirty and dusty inside out, the problem is worse than when I dropped it off. No one tells you the progress of the vehicle when they have it in the shop. I left it there for over a week and half and feel like nothing even got done. More

Lack of leadership I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom ar I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom are much closer to where I live to come patronage and utilize your San Leandro location. I arrived at a very slow time of the morning and spoke to Elijah Ellison-Bolton. He was not the most friendly or helpful person to accommodate a simple oil change. His low audible delivery and reluctance to answer questions about my vehicle are a desirable trait or persona for a service advisor. I decided to upgrade from the email special that brought me in to the Platinum Synthetic with Tire Rotations. The work process was rather quick but trying to pay was quite the opposite. After I arrived, another 8-10 parties also came in and needed various work. My job finished quickly. I was instructed to wait back in line to pay my bill behind all whom were waiting. I tried various other pay possibilities of the parts department and general sales office of whom none could or would help me. My timing was such that I had to pick up my son from preschool and time was of essence, hence the speedy line of oil changes. I ended up waiting nearly a half an hour to simply pay with my truck blocking the exit the entire time. My payment transaction took approximately 30 seconds and I finally left once accommodated. I was late picking up my son which incurs payment penalties. How is that nobody in the entire dealership could take my money and have me on my way? What if 20 people had come in, would I have been expected to wait upwards of a couple hours to pay? Doesn’t seem like you have your process quite right there. I own both a Dodge Viper and a Dodge Ram 1500. The lack of service I’m getting at not only your dealership but the other local dodge dealers doesn’t encourage me to buy more dodge products. We have other branded sport cars that far outperform dodge at every level of service and quality. More

Fantastic first time service visit! I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the serv I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the service would be completed within 3 hours due to 2 recalls on the Jeep that would take additional time. Fortunately with Jeffrey's attention regarding the committed time, my Jeep was completed and out of there in about 2 1/2 hours which made me feel great about the service commitment made at the time of arrival. More