San Leandro Chrysler Dodge Jeep RAM SRT

Absolutely incompetent I avoid this dealer like a plague, but had to bring my Journey in for a recall and to have it appraised They indicated car would be ready today, but I avoid this dealer like a plague, but had to bring my Journey in for a recall and to have it appraised They indicated car would be ready today, but no one ever called. When I called to follow up someone in service asked who told me car would be ready today and placed me on hold for over 40 minutes. I eventually hung up, so I'm in limbo. I've tried calling back 7 times to no avail. They are absolutely incompetent and inept. Every time I called their receptionists failed to listen to the fact I needed a live person in service to help me and transferred me to the general voicemail. More

Excellent service The service that was provided by Raul and Eddie was excellent, they explained everything I needed to know in great detail. I bought exactly what I wan The service that was provided by Raul and Eddie was excellent, they explained everything I needed to know in great detail. I bought exactly what I wanted. Will definitely recommend and look forward to buying my daughters vehicle here as well. More

Great service and warm welcoming Great service and are willing to help you find your dream car. Won’t stop till you’re satisfied with the car you want. And warm welcoming Great service and are willing to help you find your dream car. Won’t stop till you’re satisfied with the car you want. And warm welcoming More

Inefficient Services and Unprofessional Staffs I do NOT recommend this dealership at all! I have had my car there for repair twice -- neither because I live nearby nor I like this place. When I bou I do NOT recommend this dealership at all! I have had my car there for repair twice -- neither because I live nearby nor I like this place. When I bought the car at here, they left some extra wires in my car, which was from a tracking device first installed in all cars purchased in this dealership, but I asked them to remove the device. But people here always forgot to remove after every time I told them to do so. Those after-market wires stop me from getting a better service from somewhere else. Basically, I am using my time and money to make up the mistakes they made. Let's talk about what I don't like the most. 1) if you want to make an appointment, you have to drive all the way there! Even though the website gives you a phone number to call, they NEVER pick up the phone or respond to the voice message!! 2) I just had my car for repair recently. It took over 4 WEEKS to change a fuse. HAHA. 3) Extremely impatient, unfriendly, careless, and irresponsible staffs. After waiting for 4 weeks and finally heading to get my car back, they could NOT find my key. Fortunately they eventually found it in an hour. No one apologized for this stupid mistake. No "thank you for waiting".They simply care nothing about their customer. The customer service here is just a joke. My suggestion: if you are looking for dealership to get your car fixed, go somewhere else unless you don't care how long it takes. If you are considering this dealership to buy a car because of the low price (which was why I chose this dealership in the beginning), you better think about the cost of transportation and amount of time that you need to spend on getting a simple service here later on. More

My new Jeep Gladiator I just purchased a new Jeep Gladiator truck from San Leandro CDJR and they were excellent during the whole process. I negotiated a.very reasonable pri I just purchased a new Jeep Gladiator truck from San Leandro CDJR and they were excellent during the whole process. I negotiated a.very reasonable price. They were very helpful and professional. I am very happy with my new truck would recommend them for a vehicle purchase. My salesman, Alex, was great.. it was an awesome experience. More

Not customer oriented service provider unrespectful and not customer oriented. No explanation of your service in the beginning and after. Long time waiting to get service service provider unrespectful and not customer oriented. No explanation of your service in the beginning and after. Long time waiting to get service in "fast lane". They are loosing lots of money with their attitude and unprofessionalism. Looking to find other service location to service my Jeep. I prepaid maintenance service and now I regret it. My car is not serviced properly. More

The staff worked like a village. The staff worked together to get the deal done. It took all levels of employees to management to help make me and my wife happy. The staff worked together to get the deal done. It took all levels of employees to management to help make me and my wife happy. More

Great Service! We were driving around not necessarily sure of wanting a new car. But we were totally sold by the warmth and friendly personality of Vicente, he gave We were driving around not necessarily sure of wanting a new car. But we were totally sold by the warmth and friendly personality of Vicente, he gave us all the information af all the cars we liked and we came out of there with a new car. Thank you for being great and humble you made us feel comfortable (without any pressure of buying) Keep it up! God bless you! More

I was sold a later model vehicle, with high mileage. I was sold an older car for a newer car price!?Will need to refinance in 6 months.Not many options in used car department? I was sold an older car for a newer car price!?Will need to refinance in 6 months.Not many options in used car department? More

Very Satisfied I was in and out fast. I told Vicente what I wanted and needed to pay he came through with it. He was very knowledgeable. I was in and out fast. I told Vicente what I wanted and needed to pay he came through with it. He was very knowledgeable. More