San Leandro Chrysler Dodge Jeep RAM SRT

Done with very poor service I purchased the truck from San Leandro dealership, due to the low price. That’s where the good service stopped. The truck was purchase in May and I ha I purchased the truck from San Leandro dealership, due to the low price. That’s where the good service stopped. The truck was purchase in May and I had found four flaws on the truck, just minor items. Well after 10 visits and 3 months of waiting. We whittled the list down to a single item. Well at the last visit there service department tried to replace the seat panel. They were not able to improve the fit and I was very disappointed. The service rep was not happy either and offered to send photos to Ram for review and there opinion. Well here is where it gets worse! The service rep says the truck is coming out to take back home. As I walk over to the truck another tech looks down at the front tire. As I approach the truck I hear a hissing sound and I point to a large hole in the side wall and flatting fast on the 20” tire with only six thousand miles on it. The mechanic see’s the leak and starts blowing a head gasket. After he clams down, he tries to drive the truck back into the shop on a flat aluminum rim. Then I blow a head gasket, and tell the shop person to stop the mechanic now before he ruins the rim. Thank goodness he stopped and didn’t damage the wheel. Moving forward, I am told he hit the vehicle rack and damaged the tire. And that they were going to replace one tire and do a front wheel alignment. The dealership was kind enough to get me a loaner car and off to work I went. I received a call saying the truck was repaired. So here is the final outcome and final straw. The truck pulls right do to the different size tires do to the mileage on the right tire. The steering wheel isn’t centered when driving. Driving straight requires me to have the wheel pointed at the 10 o’clock position. I assume this is because when they did the front end alignment, and did check the position of the steering wheel when they loosened the tie rods. Phone calls to San Leandro went un answered. And I moved on to a different dealership for service. I would give them zero stars if I could. More

Never use this Service Department They don't really deserve even 1 star. I simply drove in for oil change. After the woman service advisor noted my mileage she asked me if I had done a They don't really deserve even 1 star. I simply drove in for oil change. After the woman service advisor noted my mileage she asked me if I had done any major work on the car (2014 Chrysler 300). I replied no then she handed me a brochure recommending me all this different types of service which was worth $500 and up. After I refused all this service she ended with the lowest amount which was $159 service and she ended it by saying this will be done the same amount of time as a regular oil change. Where do they bring this types of people where they get a customer and they think to get as much money out of this person as I can. I immediately felt the dishonesty. They are not trying to service your car but make a sale of the service they have and say this is recommended for your car. Simply disgusted by how this Service Dept is doing business. More

Told me my jeep was only worth $25K. So they gave me $21K Crooks. Manager swore they would sell my car for only $25K, that's why they could only give me $21K for it. You can see my Jeep Cherokee Trailhawk on Crooks. Manager swore they would sell my car for only $25K, that's why they could only give me $21K for it. You can see my Jeep Cherokee Trailhawk on the lot today. On window, it said "was $32,998, on sale for $29.998. It was never $32,998 since I traded it in 4 days ago. Gino was a good sales rep but his manager lied to my face without flinching. Not trustworthy, managers need replaced for flat out lying. More

Service Department needs to be replaced!!!!!!!!!!!!!!!!!!!!! The moral of this I guess is you mean nothing to a service department that doesn't value the company or product they sale. The sales department is ge The moral of this I guess is you mean nothing to a service department that doesn't value the company or product they sale. The sales department is generally a reflection of the Sales Manager and they seem to have it together, so I guess the Service Department would be a reflection of the the service Manager very poor reflection of service. In 2013 I purchased a New Challenger from Michael Cooper no problem $27,000, felt like a super star as I left. Fast forward 2 year and into the service department for service and it is a different story. Made a appointment to get a recall done on the alternator last week. Brought the car in at scheduled time. The service person had the worst stank face for 20 minute while I waited to be helped at 7:30am. Well they go us checked in by 8:00 am and told me she would call me by 2:00 pm cause the car would be done by that time. 2:00 pm came and went I called al day with no answer in the department and no call. By 5:30 I pulled up to the location waited my 15 minutes to be helped and know one is making eye contact or looking up from the desk. I get to the young dude who asked my name I tell him he started looking for my file and then walks away for 5 minuted returns and say oh she's going to help you pointing at the other service person. 5 minutes later she come up and say's "I can have your car done in a hour". I told her what did you do with it for the last 10 hours? No answer..... I then said if you could have gotten it done in a hour why didn't you do it in that time before now? I then requested to speak with the manager but he was busy and she was the best I could get. So I requested my car and the number to a manager above the person in the location. See then gave me the customer service number because the General Manager Carlos is never at the location. I will not be returning to this location for any reason. Today was a double loss for them as I am purchasing a Jeep for my son but i won't be from San Leandro sad to say. . More

Do not, I repeat, do not take your car to the Service Depart They had my car for over a month and they said nothing was wrong with it! BS, it broke down on my way home! They never even called the whole time it They had my car for over a month and they said nothing was wrong with it! BS, it broke down on my way home! They never even called the whole time it was there, I had to show up every week to see what was going on. I am attempting to get my money back! More

Deceptive Business Practices Was told that in order to be financed it would cost $1500.00 to run my credit. Reported the dealer to Chrysler Headquarters. Refused to give the Chry Was told that in order to be financed it would cost $1500.00 to run my credit. Reported the dealer to Chrysler Headquarters. Refused to give the Chrysler employee discount and lied about my approval. More

got scammed I traded in a 2007 Ford Taurus in good condition, and they gave me a $1,900 trade in value. Even though I had the Kelley Blue Book value with me, they I traded in a 2007 Ford Taurus in good condition, and they gave me a $1,900 trade in value. Even though I had the Kelley Blue Book value with me, they said they could not sell it for much at auction. 2 weeks later they had in for sale for $9,000. Don't trust a word they say - I should have known better!!!!! More

Great deal and great service on my new Town and Country Doctor J was great to deal with and I got great service when we bought our new Chrysler Town and Country Minivan. Watch for their adds great buys! Doctor J was great to deal with and I got great service when we bought our new Chrysler Town and Country Minivan. Watch for their adds great buys! More

Have It Your Way Doctor J helped me test drive and buy a Jeep Wrangler. He was helpful when it came to talking about the vehicle and financing, and he wasn’t pushy at Doctor J helped me test drive and buy a Jeep Wrangler. He was helpful when it came to talking about the vehicle and financing, and he wasn’t pushy at all. Thanks a lot! More

Straight Forward The Doctor J was upfront regarding the car, Not pushy but helpful and knew the product. Richard made it clear he wanted to work with me to make the de The Doctor J was upfront regarding the car, Not pushy but helpful and knew the product. Richard made it clear he wanted to work with me to make the deal. Finance explained well. Over all great experience. More