San Leandro Chrysler Dodge Jeep RAM SRT

My car was out of service for 3 weeks I took in my car for service and things took a long time. In addition, when i got it back it was over heating!!!! They forgot to turn on the fan causi I took in my car for service and things took a long time. In addition, when i got it back it was over heating!!!! They forgot to turn on the fan causinf my car to overheat on the way home!!! I am not sure i would come back here with my car. I never had a car in the service department in 3 weeks. More

Management sucks.. I purchased my new vehicle 07/26/2019. I was told by my sales person and your general manager that they would order touch-up paint for me that day and I purchased my new vehicle 07/26/2019. I was told by my sales person and your general manager that they would order touch-up paint for me that day and have it send it to my house within a week. Nothing has happen yet. You can not get a hold of parts people, sales people ever. They put you on HOLD...........I have left message for my sales person to call.....No call yet.......... More

Amassing My experience at San Leandro dodge Jeep was a good experience all the people take care of us.they explain me everything and make all the process easy My experience at San Leandro dodge Jeep was a good experience all the people take care of us.they explain me everything and make all the process easy and simple. More

Very unprofessional and unorganized I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I went I was told it would take a few hours. I was told I could get a shuttle home, after waiting over an hour with no information on the shuttle I had to call for a ride. My appointment was at 8am and around 5:30 I started to call to figure out where my car was and what the hold up was. I got the run around and hung up on several times then next thing you know they were closed. I called the next day and the same thing, I was getting the run around, nobody knew anything blah blah blah. I asked to speak to a manager and was being sent to a full voicemail or was told they would give me a call. The next day I finally went up there and was told my car would not be ready for a few days then I was put into a rental car along with being promised a car was, which I never got and still no explanation. I went again for a simple oil change which includes tire rotation. Then I was told I could not get a tire rotation due to the bolt used on my tires even after providing the tool for the lug. The guy was just being super lazy. I was told my car had a recall and I needed to make another appointment. So I set an appointment for 2 days later that same day. I show up to my scheduled appointment, signed my car in and was told it would take a few hours. Still not being offered a shuttle service. I waited in the lobby area for a little over an hour and a half then I get a call saying they do not have the part needed to do the recall. Huh? Why would you schedule something if you don’t even have what’s needed? Why would you have me waste my time just to tell me that? Then the guy who scheduled the appointment tried to blame the parts person and argue me down instead of owning up to his mistakes and screw up. I will drive the extra mile to get better service. That place is a joke. More

Efficient & Friendly Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete all the work in that same day. Everyone I encountered was very friendly. More

This dealership is a total joke!! San Leandro Chrysler Jeep is a complete and total joke!! Every department from sales to service to parts is just awful. Getting someone on the phone t San Leandro Chrysler Jeep is a complete and total joke!! Every department from sales to service to parts is just awful. Getting someone on the phone to schedule a service appointment is next to impossible. I have regretted purchasing my vehicle (and got suckered into buying a service contract, too!) ever since. Awful place - horrible people - look elsewhere for your needs. More

Terrible service advisors. I calling to make an appointment for servicing the Ram 3500 2018 4x4 17000 miles, It has a low voltage light, And had a noise on a differential Ti I calling to make an appointment for servicing the Ram 3500 2018 4x4 17000 miles, It has a low voltage light, And had a noise on a differential Timing for the appointment was right away, The truck is been in-service for 6 weeks and it's not ready, service advisors call me several times saying the truck is ready,Jose,robert, Dan service advisers, I asked to talk to service advisor manager and he 's never available, I went there three times to pick up the truck when I got there the truck was in the same spot since the first time I took a picture and it was exactly in the same spot for several weeks, they never did anything to fix the low voltage light issue which drains the battery almost everyday I was at work several times and I had to give it jump cables start, My tram is still at the dealership for service I don't know when the truck is going to be ready probably never because they not working on it, they simply don't care or simply they don't have professional Mechanicals, More

Dishonest sales reps The dealership had a special posted on its website (as of 1/6/2019) stating that a 2018 Chrysler Pacifica Limited was available for $19,995. I somewha The dealership had a special posted on its website (as of 1/6/2019) stating that a 2018 Chrysler Pacifica Limited was available for $19,995. I somewhat expected this to be an erroneous ad, but I went to the dealership to see if they would honor it. When I arrived, the salesman did seem surprised and went back to the office to inquire. He came back and said they would honor it. I proceeded to test drive the van with him. Then he started the financing paperwork, had me enter all of my personal information, and then ran a credit check for the loan. After running the credit check, a manager came over and said they were not going to honor the deal any more. He then tried to sell me a 2018 Pacifica L (base model) for the same price or the same Pacifica Limited which they had previously said they would sell for $19,995 but now the price would be $33,000+. Of course I tried to reason that this was incredibly poor treatment of a potential customer, but they wouldn't budge. Instead, I have to take the credit hit because of the loan application, and the dealership offered nothing to make it up. More

Avoid at all costs Bought a used car from this dealership. When I thought that we had agreed on a certain price , which we wrote on a paper including costs, the salesman Bought a used car from this dealership. When I thought that we had agreed on a certain price , which we wrote on a paper including costs, the salesman would leave and come back with a NEW paper with a price higher than the one we agreed on. He said the he talked to the owner and the owner said this was the new price. This happened 4 times! Ridiculous. They really push you to finance the vehicle btw. And dont give them your phone number because they will call you and text you twenty times a day for a few weeks from different numbers. I do not recommend going to this dealership. A new low in sales. More

Bought a new Dodge Journey here because of great price. We had gone to a dealership in Vallejo but couldn't afford because of all the "extra's". They were even going to give me a .9% loan. Saw a cheap Journ We had gone to a dealership in Vallejo but couldn't afford because of all the "extra's". They were even going to give me a .9% loan. Saw a cheap Journey online at San Leandro. I called told them which one I wanted etc...told me to come on in. It was day after Thanksgiving 2017. Went in and they called the salesman and I told him who I was. Happy to see me, my husband & I went with him. He looked up the vehicle, he asked us a few questions & said he would be right back. Next, I hear him talking to a couple that came in and he tells them to hold on. Then he leaves. We sat at his desk for almost an hour. No one tells us anything. I ask someone if I can get some water. He shows me where to go. Then our salesman comes back and asks us if everything is ok and tells us to sit where the tv room is that they are getting the vehicle and the manager will here in a minute. 20 mins later, we fill out the paperwork then find out the lowest interest rate is 4.99% because we have excellent credit. Told him abt Vallejo. Tells me its a different dealership, etc...I ask them what good deal are they giving on day after Thanksgiving and says 90 days no payment. Ok, we decided to take vehicle anyway. Have to wait another 40 mins while they make sure vehicle is washed. The other couple that he helped have already bought their vehicle & are gone. Not us! Go to loan area & do more paper work. After we are done, Mr. Brown wants to know if we like our new vehicle. I told him we havent seen it yet. He couldnt believe it. Called the salesman over. He gave him an excuse and we went to look at vehicle. He opened door and told me that everything is self explainitory. We were there from 10:30 am til 5:00pm. Then, the salesman kept begging me to PLEASE give him a good review!!! A couple weeks later, we get a notice of how much our monthly payment will be and guess what?! They never gave us the 90 days as promised. Left message with Mr. Brown. Still waiting for a call back! 5 & 1/2 mos. later! Wish I had gone back to Vallejo! Horrible experience. I wish Mr. J still worked there! More