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Salerno Duane Ford - Service Center

Summit, NJ

4.7
143 Reviews

143 Reviews of Salerno Duane Ford - Service Center

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June 07, 2023

The dealer is always helpful and tries to find ways to help with the costs to the customer. More

by arod1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2023

Customer service always very friendly and helpful…Heather is so knowledgeable, and certainly makes visits simple. Thank you, Susan miller More

by SUSANMILLER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Service experience was very good. Service Advisor was polite and professional, Facility was clean with refreshments and the advisor recommended the best options to service my vehicle More

by mr.dbullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Heather should be the Chief Executive Officer of Ford Motor Company. She is efficient and polite More

by kara6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Excellent service. Easy and convenient to schedule; friendly staff and kept me informed of progress. Shuttle service is a major plus More

by rcalbertalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich - service mgr - outstanding customer care
Jun 07, 2023 -

Salerno Duane Ford responded

Thank you so much for sharing your experience! We love that you find our service department to be so easy and convenient. Happy to help!

May 29, 2023

Very friendly, helpful and professional. I always feel comfortable bringing my bronco to the dealership for service. More

by jamccarron
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023

Very professional and attentive. Carrie is very nice to deal with. The appointment set-up by phone was easy to use. More

by SER999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

The people that I have dealt with at the Ford Service department are always professional and courteous. They are always helpful and answer all of my questions. More

by N H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Salerno Duane Ford responded

Thank you so much for your 5 star review! We appreciate all of your wonderful feedback!

May 10, 2023

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

May 02, 2023

The staff at Salerno Duane are very professional and attentive to their customers. I have never had any complaints and the service has been quick. The staff have always made sure I understood everythi More

by Rivera Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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