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Salerno Duane Ford - Service Center

Summit, NJ

4.7
142 Reviews

142 Reviews of Salerno Duane Ford - Service Center

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September 25, 2023

Told me I probably didn’t have the issue my lights were indicating. Gave me my options and chose to be safe and have it checked out. In the end, they about 50% off the diagnostic bill for me. That’s wh More

by IRONSJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Salerno Duane Ford responded

Thank you so much for sharing your experience! We are happy to hear that we were able to help you out, and that you enjoyed your experience. Appreciate the feedback and your business!

September 23, 2023

Pleased with professionalism and politeness. Previous dealership left me feeling they were not honest and gave me the "bums rush". More

by cozzolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

The service advisors were very nice and friendly. The service maintenance was quick and easy . More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

Tank you Carrie and your team for making the service stress free. I will be back. Thanls More

by ocf753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Salerno Duane Ford responded

It was our pleasure! Thanks for the 5 star review!

August 21, 2023

Very friendly and accomodating. Informed me abount the situation of my car while I was waiting More

by delianaguit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Salerno Duane Ford responded

Appreciate you taking the time to review us and share your experience!

August 14, 2023

Carrie was wonderful and extremely accommodating. Very attentive and always got right back to us. More

by tonypereira92
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2023

Satisfied from the appointment scheduling to my car service! Will definitely return there with no hesitation. More

by atoure07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Salerno Duane Ford responded

Looking forward to working with you again in the future!!

August 08, 2023

Carrie is an exceptional service advisor. She communicates effectively and calls in a timely manner with status and details. Her excellent demeanor and cheer last until the workday ends. Kudo More

by coachgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andreas Ayaya
June 12, 2023

Customer service representatives were extremely helpful. They went above and beyond and helped resolve an issue with my extended warranty. More

by Patrickxedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

The dealer is always helpful and tries to find ways to help with the costs to the customer. More

by arod1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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