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Salerno Duane Ford - Service Center

Summit, NJ

4.7
142 Reviews

142 Reviews of Salerno Duane Ford - Service Center

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January 09, 2024

Accommodated my needs with a loaner and repaired and did my recall that I requested More

by celtz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Heather was attentive and thorough. I had a wonderful experience working with Salerno Duane on my F150 More

by jake.caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Salerno Duane Ford responded

Awesome! Enjoy your new truck!

January 04, 2024

Always an expert and a polished professional! Great at communication you always know what is happening with the vehicles. More

by coachgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Salerno Duane Ford responded

Appreciate your business and your kind words!

January 02, 2024

Heather is absolute pleasure to work with. Knowledgeable, punctual, nice. She took care of all my warranty repairs. More

by azaslavsky2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Salerno Duane Ford responded

Great to hear that you enjoyed your service experience! Happy New Year! :)

December 20, 2023

I will highly recommend for service they solved and quickly done the job thanks everyone More

by MAHMOOD2T46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2023

Great service at Salerno Duane. The valet parked my car when I dropped it off and it was ready on time when I picked it up. Carrie was wonderful…very pleasant. More

by billbeyer3548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Salerno Duane Ford responded

Awesome! Very happy to hear you enjoyed your experience. We look forward to working with you again in the future. Happy Holidays!

December 14, 2023

Quick friendly service. Easy to make an appointment. I was even offered a ride to my office! More

by cmk140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Salerno Duane Ford responded

Happy to help make your service experience such a good one! Appreciate the feedback and your 5 star review!

December 13, 2023

The Service Department is very friendly and helpful. Did not wait long as work was done quickly. More

by rfeeney5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2023

Carrie was professional and very accommodating. Good experience all around. Very easy to make appointment online More

by DJCOTTAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2023

The Service Department is simply first rate. Generous, friendly, smart, and helpful - a true pleasure to work with. More

by DSABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Salerno Duane Ford responded

Awesome!! Thanks for sharing your experience! Glad to hear we were able to make it such a good one for you.

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