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Salerno Duane Ford - Service Center

Summit, NJ

4.7
142 Reviews
Call Service Center (908) 277-6780

142 Reviews of Salerno Duane Ford - Service Center

Sort by
March 23, 2023

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sosunov
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February 28, 2023

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 27, 2023

Recall service was not done at 5pm although I drop off the car at 8:45am More

by NICOLASMEILHAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Feb 27, 2023 -

Salerno Duane Ford responded

Very sorry to see you were not happy with your experience. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

February 10, 2023

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

January 31, 2023

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 28, 2023

We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service More

by TandD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 27, 2023

Heather was extremely helpful and accommodating. Truck was repaired in a reasonable amount of time. More

by Michael.pate.cefm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 25, 2023

Satisfied service on truck g g g g g g g g g g g g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Salerno Duane Ford responded

Awesome! Safe travels in your truck! Thanks for the review! :)

January 19, 2023

Prior experiences with the service area have been fine but have been trying to contact them for five days with no response. My car supposedly was repaired on January 11 but the repair was ineffective . I More

by DIMERTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John La Manna
Report | Print
Jan 20, 2023 -

Salerno Duane Ford responded

Very sorry to hear about any miscommunication and car troubles. Would be happy to help and discuss further service for your vehicle. Please reach out to me directly. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext 3112,  rhoffman@sdsummit.com

December 11, 2022

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by LSBABBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John La Manna
Report | Print
Dec 13, 2022 -

Salerno Duane Ford responded

Thank you so much for sharing your experience with us! Appreciate your 5 star review! We look forward to working with you again in the future.

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