Salerno Duane Chrysler Jeep - Service Center

You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and very unprofessional, starting with the front rep Kaitlin ( whom when I was ready to pay shuffles herself to the back with my invoice at hand as to which I heard her say “ is he gonna be able to afford it?!” And a reply “we will see” - to the front lead / manager and ending with the sitting duck partner to whom I have left a message to which this associate has ignored. You do not represent MOPAR nor the Jeep Brand and it’s professional legacy in any way at all. If you want to continue this thread , please acknowledge your unprofessionalism and if you have family working there than I can see how quality has affected it because of nepotism. Also, it would be nice if you train your reps to make sure they notate when a customer calls specially when I am bringing $$$ 700 dollars to your hands with service and parts request. I called in regards to this over a month and instead I got utter disarray of professionalism or lack of. In conclusion: when a customer asks for a discount because YOU dropped the ball, please don’t ignore and pass it on. Sincerely Mr. Lopez. More

Several events since 2016 acquiring cars in this Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer p Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer problems has this service department, frustrating and fatal service. More

No masks were worn, not inside their reception area or in my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a horrific squeal on our Jeep Compass are normal, and they still don't understand what is wrong with our UConnect screen on our Grand Cherokee, even though we clearly explained it twice. I like the sales team at Salerno Duane and the parts guy we deal with there is top notch in both friendliness and customer service, but with no shortage of Jeep dealers in the area, we aren't going back there for vehicle service again. More

2018 Jeep Wrangler Sahara This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be resolved that were a little challenging, and in the end SD came through for me! If in the market for a jeep, make sure to see Paul in the sales department! More

Great Service Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt ver Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt very welcomed and had all are needs met. He answered all our questions and concern. Best experience at a dealship ever. Needless to say we walked out as 2 very happy customers with our new vehicle. More