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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
396 Reviews

396 Reviews of Salerno Duane Chrysler Jeep - Service Center

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October 19, 2022

Great experience and customer service. Each experience I've had with the dealership has been great!!! More

by andrea40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Rosenberg
October 18, 2022

I drive 30 mins to get my 2019 Ram 1500 because of Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the More

by robert.mitchell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caitlyn Rumbaug
Oct 21, 2022 -

Salerno Duane Chrysler Jeep responded

So sorry that you weren’t happy with your experience! We hope to have the opportunity to earn back your business in the future. Please contact me directly so we can discuss further. I appreciate your feedback and your business. Alan Rosenberg, 908-738-9844 ext: 3110

October 17, 2022

They seem to understand my extended warranty and welcome to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away More

by jkrim2
Recommend Dealer
Yes
Employees Worked With
Allie Rosenberg
Oct 18, 2022 -

Salerno Duane Chrysler Jeep responded

Thank you for your business and your kind words. We are so happy to have you as a customer.

October 13, 2022

Service was not great. There was limited communication from service representatives. When I asked for follow-up info so I could get a second opinion on pricing, they didn’t More

by LBAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caitlin , Allie Rosenberg
Oct 18, 2022 -

Salerno Duane Chrysler Jeep responded

So sorry to hear you were not happy with your experience. We value all of our customers, and pride ourselves on our honesty and customer service. Please give me a call at your earliest convenience so I can find out the details of your situation. Would love the opportunity to speak with you. Alan Rosenberg, Service Manager, 908-277-6700 Ext:3110

October 11, 2022

All work was done in the specified time period and I was kept current as to status More

by pmele0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Rosenberg
October 07, 2022

The people here are real. Intelligent and straightforward. And compassionate. There was a miscommunication in my service and they immediately made it right. More

by Afh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 18, 2022 -

Salerno Duane Chrysler Jeep responded

Your feedback means a lot to us! We do work hard to be honest and transparent in everything we do here. Thank you so much for your business and your kind words!

September 28, 2022

Jim Dietrich was my salesperson and he was awesome! I highly recommend Salerno Duane for their outstanding service. He explained everything in detail and I'm very happy so far! More

by pmoriello
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jim Dietrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

Can't comment on their repair work since they did not respond to my numerous calls to make an appointment for service. Same message each time. No one is available to take your call but your call is very More

by hdcmajors
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No one
Sep 28, 2022 -

Salerno Duane Chrysler Jeep responded

Sorry to hear that you weren't able to reach us! Please contact me directly and I would be happy to help discuss your needs and get you an appointment. Thank you for your time! Alan Rosenberg, 908-738-9844 ext: 3110

September 17, 2022

I think the service at the desk is great. However, I have had way too much serious trouble with my Jeep. Will never buy another one. The car is paid off and since car prices have skyrocketed, More

by sherilacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Rosenberg
September 16, 2022

Unfortunately, I brought my car for servicing and found them unresponsive, in professional and uncaring More

by Gcrisonino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allie Rosenberg
Sep 19, 2022 -

Salerno Duane Chrysler Jeep responded

So sorry that you weren’t happy with your experience! We hope to have the opportunity to earn back your business in the future. Please contact me directly so we can discuss further. I appreciate your feedback and your business. Alan Rosenberg, 908-738-9844 ext: 3110

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