Salerno Duane Chrysler Jeep

Great help, transparent, worked hard to get us in the right car. Would use again. right car. Would use again. More

Friendly staff that was willing to help answer all questions and explain the process clearly. questions and explain the process clearly. More

Overall, I had a good experience with Salerno Duane. I do want to note some issues, however. My transmission experienced a Power Transfer Unit problem which I initially reported to them on August 23, wi I do want to note some issues, however. My transmission experienced a Power Transfer Unit problem which I initially reported to them on August 23, with a code reading from another dealer to confirm the issue. Salerno Duane could not get me in for a diagnostic appointment until September 30 and told me parts were backordered to November (!!). I tried to wait for that appointment, but the car broke down on September 17, when I then had it towed in. At that point they took me in immediately, but it is unfortunate it had to come to that, as we already knew what the code and the problem was. The staff was friendly and patiently explained the issue to me, and also how to get compensated for a rental car, since they had a long waiting list for a loaner. (I have never gotten a loaner from Salerno Duane. I used to get one every time from the competitor Douglas across town). It was sometimes hard to communicate, and there was some confusion about when my car would be ready. Ultimately, the car was repaired under the power train warranty, and so far, seems to be running well. This is the second transmission failure I have had in 3 years: a Ford Escape failed at 70,000 miles, and my Jeep Cherokee 4x4 at 40,000. Disappointing. I want to add a shout out to General Service Manager Wanda Vargas Bosque. I was hopping mad the night the car broke down and no one was answering at the service desk. I have noticed that service rarely answers but sales ALWAYS does. Wanda communicated with me and made me feel heard at a time when I did not feel that way, and I really appreciated that. This is my second car purchased from Salerno Duane. I tend to buy certified pre-owned and service at the dealership. We will see if there will be a number 3... More

I’ve had my jeep for almost 10 years and always go here to get it serviced. Matthew at the service desk has excellent customer service and is a great guy! I will continue to visit this service center! to get it serviced. Matthew at the service desk has excellent customer service and is a great guy! I will continue to visit this service center! More

I like the fact they have valet and offered ride home. They completed the service at the price quoted. Reps were polite and professional They completed the service at the price quoted. Reps were polite and professional More

Great workmanship! !! Matt our service manager was very knowledgeable and exceeded our expectations. Service here is top notch! !! Matt our service manager was very knowledgeable and exceeded our expectations. Service here is top notch! More

I recently purchased a Dodge Ram 1500 and had an excellent experience. This is the second Ram I leased from Boris. He made the process so easy I will not go anywhere else excellent experience. This is the second Ram I leased from Boris. He made the process so easy I will not go anywhere else More

Sergio was great, took the time to find a car with the features I wanted. They had all the paperwork ready to go and made the process very smooth. features I wanted. They had all the paperwork ready to go and made the process very smooth. More

Overpromised and failed completely. No one returns service calls. Left 4 messages. Not a single call back. Got a message from service manager, called and was told he no longer works the No one returns service calls. Left 4 messages. Not a single call back. Got a message from service manager, called and was told he no longer works there. Trying to simply replace a radio that failed. We are 6 months in and still not done. Was promised as free, but now $500. I bough three cars from them. NEVER AGAIN, More

My service agent, Matthew, communicated very well during my service appointment. The work was completed in one day, and more importantly, the issue was fixed. I would not hesitate to recommend them to anyon my service appointment. The work was completed in one day, and more importantly, the issue was fixed. I would not hesitate to recommend them to anyone. More