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Salerno Duane Chrysler Jeep

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.5
1,315 Reviews
At Salerno Duane Chrysler Jeep Dodge dealership in Summit is here to ensure you get the best experience. Our professional staff will help you find the vehicle you want and prices you can afford. Our Jeep Chrysler Dodge Salerno Duane dealership is located in Union County off of Route 22, 24, 78 and the Garden State Parkway on Broad Street in Summit, NJ. Our Salerno Duane Summit dealership is always getting new Jeep Chrysler Dodge models including Sedans, Convertibles, Crossovers, SUV’s and Trucks. Check out our inventory available in now and visit our dealership to test drive!
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267 Broad St

Summit, NJ

07901

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Showing 1,315 reviews

July 27, 2024

Worst service of any dealership I’ve been to. Misdiagnosed issue. Took 2 weeks to fix. Problem still remained. Unresponsive. They just don’t know what they’re doing. Was a 2022 Wrangler. More

by Alancarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jul 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

July 04, 2024

Good service Car was serviced correctly and in a reasonable time Front desk was attentive and thorough More

by valrat53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylen
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Jul 08, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

June 30, 2024

Purchased a brand new 2024 Jeep wrangler from Salerno Duane in June 2023. Dropped it off to SD on 27Dec for leaking coolant and SD said they needed to order a part and it was safe to drive. Overheated on More

by mnowak
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

June 25, 2024

Great experience. They were very helpful in every phase of the process to help us find the perfect car. More

by DUNPHY21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future and congratulations on your new vehicle!

June 22, 2024

Very disappointed at the follow up and the lack of internal communication. Every Call into the dealer on the service side is like starting over. More

by mccarthy_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Jun 26, 2024 -

Salerno Duane Chrysler Jeep responded

We are very sorry to hear about the issues you're experiencing with your vehicle. We pride ourselves on providing our customers with truly great products that are built to last and being known for our great customer service, so it is concerning to read this feedback. We would appreciate the opportunity to speak with you directly to better understand your situation and see what more we can do to help. If you're available to talk, please reach out to us at your earliest convenience.

June 19, 2024

Jim is a class act! Knowledgeable and professional! I would recommend his services to anyone! Sal is very professional and a pleasure to work with! More

by athyleerizzo11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dietrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

June 16, 2024

Very professional and knowledgeable. I was made to feel at ease throughout my repairs. They were very thorough in explaining the procedure of the repair and what I should be expecting wh More

by baturalev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

June 15, 2024

The service department is dealership is fantastic. Bill was responsive to my questions and got the job done on time. Really exceptional experience. More

by mpgnyc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate your feedback and taking the time to leave us a 5-star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

June 15, 2024

Great service! Much improved since my last experience. Thank you for improving on customer service. More

by doriprasek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for taking the time to leave a 5-star review. Your satisfaction is our number one priority. We appreciate your continued business and we look forward in working with you again in the future.

June 15, 2024

Paul Shorrock has been my salesman for my prior 3 leases and my recent new lease. He is a pleasure to work with and takes the time to explain everything. He makes the whole experience "painless" and stres More

by kimbilello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your positive feedback and 5-star review! We are pleased that our team was able to provide you with professional and attentive customer service throughout the purchasing process. Your satisfaction is our top priority and we are here to help you at any time. We look forward to working with you on lease #4! Enjoy the new vehicle!

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