Saint J Subaru

I was ripped off! I am a mother to a toddler. I was in the dealership all day long with my toddler the day I purchased my most recent Subaru. I was sold a used car for I am a mother to a toddler. I was in the dealership all day long with my toddler the day I purchased my most recent Subaru. I was sold a used car for $7500. They gave me a measly $1000 for trading my previous Subaru, which was actually valued much higher according to Kelley Blue Book. I now have a loan in the amount of $11,000 that I'm paying on after all was said and done. Out of curiosity today, I looked up the value of my car in it's current "Very Good" condition. The value is $5,500 with 100,000 miles. I bought it at 89,000 and the value is similar now than it was then. So this car should have been sold to me for approximately $5,500. They over charged me by $2,000, they jipped me on my trade, and the service to the car was inadequate. They did some work to the car to get it up to the proper "standard." I had to bring it back right after because my brand new tire kept going flat. They "fixed" the valve stem (after I had to get management approval for them to not charge me for it), yet my tire continued to go flat. The car needed a tune-up, yet "they don't provide basic maintenance to the used cars they sell." So I now have a loan that I will be paying on for the next five years that is equal to DOUBLE the value of my car. I feel extremely taken advantage of. I completed the survey they sent me with instructions to contact me, and they never contacted me to apologize. I have been thinking about selling my car to get rid of my car payment, and now I see that is absolutely not possible. So thank you St J Subaru, for ripping off a young mom who just wanted a safe, affordable vehicle for her family. The only time I will be returning will be to take advantage of my warranty which was supposedly given to me for free, but I actually paid $2,000 for that as well. I am not giving these people a single dime ever again and I will make sure that everyone around me knows that they ripped off a mother with a toddler. Perhaps they are more honest when it comes to selling NEW vehicles, but they do not care whatsoever about their used vehicles. ONE positive is that Wilum was friendly and helpful, especially considering I had my small child with me. The Finance manager did way too many inquiries to find a bank that would finance me, effecting my credit score. I finally revived it to where it was, six months later. He should have just told me that I couldn't be financed...I am still getting letters in the mail from banks saying that I have been denied for a loan and I bought the car over 6 months ago. When Ryan told me I had to pay for my valve stem, I insisted on speaking to a manager, who then decided to waive the charge. Despite my frustrated attitude, Ryan remained respectful and helpful. More

Excellent service No hassles, we knew what we were looking for and everyone worked to meet our needs. Friendly but not overbearing, knowledgeable and reasonable. Would No hassles, we knew what we were looking for and everyone worked to meet our needs. Friendly but not overbearing, knowledgeable and reasonable. Would definitely go back for our next purchase. More

The sales experience with Wilum was very pleasant. Good experience, fast, pleasant, and friendly. I wish we had noticed that the AC was not working. It cost us an additional $ 129 dollars to have it re Good experience, fast, pleasant, and friendly. I wish we had noticed that the AC was not working. It cost us an additional $ 129 dollars to have it repaired. Thus we have to rate service lower. Otherwise the car and the purchase was great. More

Wonderful Experience I was given a loaner that I wound up purchasing. It was a very positive experience and received great service and a great deal. All of the niggling I was given a loaner that I wound up purchasing. It was a very positive experience and received great service and a great deal. All of the niggling paperwork that is involved in buying a car was taken care of. Armel gave excellent instructions on all of the car's new features. More

A very good new car buying experience We are a couple who recently retired and moved to Vermont. This was our first visit to Saint J, and we test drove a recent used Outlook but decided we We are a couple who recently retired and moved to Vermont. This was our first visit to Saint J, and we test drove a recent used Outlook but decided we liked a 2016 new one much better. Our salesperson, Nick Lussier, was very patient with us and a nice guy to deal with. When we had to delay returning to pick up the Outlook and turn in our old Forester, Nick was accommodating. The negotiating process and all the paperwork went along OK, and we got what we think was a fair deal. We will definitely return to Saint J for our next car (unless the one we bought lasts longer than we'll be driving). More

Great experience From our first interaction with Paul in Internet Sales, we felt as if our business was appreciated. He answered all of my questions, and I had a lot From our first interaction with Paul in Internet Sales, we felt as if our business was appreciated. He answered all of my questions, and I had a lot of them. This was by far the best car buying experience that we've ever experienced. I look forward to working with St. J Subaru in the future. More

A friendly, professional, courteous, helpful, dealership We just bought our second Subaru Outback from St. J Subaru, and the process this time, just like the one eleven years ago, was easy and fun. Our sal We just bought our second Subaru Outback from St. J Subaru, and the process this time, just like the one eleven years ago, was easy and fun. Our salesman, Wilum Smith, is a delight to work with, and he is a fine teacher of all things Subaru. More

My car purchase I had a good experience at St J Subaru. James was easy to work with and very knowledgable about the inventory and the car wr purchased. I had a good experience at St J Subaru. James was easy to work with and very knowledgable about the inventory and the car wr purchased. More

Excellent experience Everyone we worked with at St J Subaru was helpful, knowledgeable, friendly and helpful! We got the exact car we wanted at an excellent price with no Everyone we worked with at St J Subaru was helpful, knowledgeable, friendly and helpful! We got the exact car we wanted at an excellent price with no hassle. And we drove there from the Burlington area because St J was so great to work with. More

Couldn't be better! Everyone was extremely helpful and friendly. Dan verge worked overtime to get my bluetooth connected to my android phone. I really Appreciated that! Everyone was extremely helpful and friendly. Dan verge worked overtime to get my bluetooth connected to my android phone. I really Appreciated that! Thank you. More