Saint J Subaru

First Subaru This is my first time owning a Subaru. The whole process was very smooth and I have been extremely happy with my Subaru and the dealership. This is my first time owning a Subaru. The whole process was very smooth and I have been extremely happy with my Subaru and the dealership. More

I previously had bought 3 NEW cars from ST Jay Subaru. When I bought my used Forester from them it had small dent in the bumper. They said they would fix it. This was the fix, the got some guy to set up a When I bought my used Forester from them it had small dent in the bumper. They said they would fix it. This was the fix, the got some guy to set up a tent outside on a 10° day and try to fix it. I could have done a better job with spray from a can. When I complained about the poor quality of the work they told me it was a used car and they are never perfect. The sales person involved denied that they even said they would fix it. Now my daughter buoght a car from saint Jay GMC they are doing the same thing to her. I will never buy anther car from this place. After the sale you are nothing to them. More

I brought my 2 year old Impreza in for a free state inspection that they promised when I bought the car new there. They told me it was going to be almost $600 for rear brakes before the car would pass inspection that they promised when I bought the car new there. They told me it was going to be almost $600 for rear brakes before the car would pass inspection. I left and had my brother who is a mechanic look at the brakes. He said they were fine and suggested I take the car to another Subaru dealer. A week later I got an appointment at an honest Subaru dealer and they said the brakes were fine and weren't even close to needing replacement. They charged me $35 for the inspection which is a fair price considering St. J Subaru was going to steal about $600 from me for a "free" inspection. More

The salesperson was so dedicated in working for the deal for me! A real plus personality too!Made the car buying experience well worth the trip. I have dealt with many other dealerships in looking for a use for me! A real plus personality too!Made the car buying experience well worth the trip. I have dealt with many other dealerships in looking for a used vehicle and this dealership treated me better then fair and like a person, with respect and they way they would want to be treated purchasing a car. More

my husband and i bought a vechile through st.j subaru in feb. 2010. we bought a 2007 subaru legacy, when we did they highly recommended the extended warranty for another $1800. this warranty is supose to co feb. 2010. we bought a 2007 subaru legacy, when we did they highly recommended the extended warranty for another $1800. this warranty is supose to cover ANYTHING that goes wrong with the car. we have to pay ONLY $50.00. with this understanding in mar. 2011 we had a sway bar that needed to be fixed, mud out of the tires, and alingment to be adjusted. we confirmed before they did anything that we would have to pay $50.00 and if anything was ot under the warranty they would confirm with us first. long story short we picked up the car with a $125.00 bill. saying that some of the things that did was not covered. they never called us, they never confirmed it with us, and all they had to say was sorry. at least u know for next time. WE WILL NEVER BUY OR HAVE ANY WORK DONE FROM THEM AGAIN!!!! they lie, are sneaky, inconsiderate, rude, people. we spoke with dennis and she is supose to be the manager. no wonder why they act the way they do! More

This is my first time ever writing a review, or a complaint. It dawned on me that someone could check off the "very bad" (above) strictly out of anger, rather than in truth. I assure you, that is n complaint. It dawned on me that someone could check off the "very bad" (above) strictly out of anger, rather than in truth. I assure you, that is not the case here. My daughter went to the St. Johnsbury Subaru Dealership in early December, 2009. She was interested in a used LandRover Freelander vehicle, but was concerned about the red over-heating being on. The salesman (Allen) told her that this was typical for this type of vehicle. My daughter assumed he was truthful, and correct. My daughter (Kara) is a hard working single mom with 2 young boys. Kara just turned 31 years old, and travels 65 miles to work and home everyday. She knows nothing about cars, and put all her trust in this salesman Allen. She paid over $8,000.00 in cash of her hard earned money and bought this vehicle. She never told me until after she bought it, because she wanted to surprise me. I live 170 miles away, in Mass. She found out 2 weeks after buying her car that the reason the red light is constantly on is because there was NO ANTI-FREEZE in it !!! And this was DECEMBER !! She went back to St. J Subaru, and Allen told her to put it in herself, it would be cheaper !! Not knowing how to do it, she went to a garage and had the anti-freeze put in. Two and a half months later, as she was driving home from work; ( in February, 2010 ) the car "died". She had it towed to a master mechanic and was told that it was a BLOWN ENGINE !! ... and that the connecting rod went right thru the engine !! I called John ( the manager at the St. Johnsbury Subaru ) and he said that extended warranties are not offered by him for this type of vehicle ... which he or Allen NEVER TOLD Kara !! He said that he could fix it for her ... for $6,600.00 !! WHAT ?? Kara is now out of luck. I called the Consumer Assistance Protection in Burlington, VT. today ( 3/17/10 ) and they said that there are currently 24 complaints against this dealership. Mine makes 25 !! BEWARE of this St. Johnsbury Dealership !! They are cruel, untruthful, unfaithful, etc. DON'T BUY THEIR JUNK !! Thomas Sarnack . More