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Safford Chrysler Jeep Dodge Ram Fiat of Winchester
Winchester, VA
660 Reviews
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660 Reviews of Safford Chrysler Jeep Dodge Ram Fiat of Winchester
December 23, 2021
Crooks!!!! Scheduled an appointment, since they're so "short staffed" for an intermittent whirring and or chirping noise and a possible front right strut issue. My van unfortunately died the day before ( "short staffed" for an intermittent whirring and or chirping noise and a possible front right strut issue. My van unfortunately died the day before (had to wait 2 weeks to get in) the appointment so it was towed in. They kept my van for 3 days changing the fuel pump and idler arm. Within 30 minutes of picking it up the noise started again. I called them back and they said, "you brought us a non running vehicle and we got it running" After countless back and forth they agreed to bring it back in in 2 more weeks. This time they put on a starter, alternator and idler pulley stating they all needed to be replaced and had it for 4 days The service manager Justin came out to show me the new "trick" to starting my van so it won't grind. I knew right then something was wrong but he wouldn't listen. It never started correctly even once after that. After calling multiple mechanics I was informed in the auto industry what they did is called "shotgunning". It's where any of those parts has the potential to be the issue but instead of diagnosing it they put them all on because one will surely fix it. I took my van to Berryville Service Center where it is being corrected. I did not need the alternator or idler arm and the starter they put in had a very visible defect and was from Mexico. Stafford's owner only agreed to refund the cost to repair their work on the starter. Found out yesterday the idler arm they installed on the first visit is loose and will need to be fixed as well. Informed the owner who won't do anything unless I take it back to his team of incompetent crooks for the work which is obviously not going to happen. I am a widow who lives in said van. Both visits combined total over $2400, over half being labor charges. I was only refunded the cost for the starter repair at Berryville. Nobody deserves to be scammed and taken advantage of on this level and weeks before Christmas too. Absolutely despicable. Shame on you Safford. More
by Penelope
Employees Worked With
Justin, Brad, John
December 19, 2021
Curtis Jones did a great job handling our purchase of a Ram Power Wagon. He answered all of our questions and rode along on a test drive. Everyone is the dealership was friendly and helpful. Ram Power Wagon. He answered all of our questions and rode along on a test drive. Everyone is the dealership was friendly and helpful. More
by Jeff
Employees Worked With
Curtis Jones, Zach Bombard
December 10, 2021
I was very pleased with my salesperson, Meghan Magaha. She checked detail after detail to answer my questions. Everyone one on the staff that met when picking up my vehicle was courteous and efficient. She checked detail after detail to answer my questions. Everyone one on the staff that met when picking up my vehicle was courteous and efficient. More
by Roy
Employees Worked With
Meghan Magaha
December 05, 2021
A great place to buy a car. I would recommend them. Megan is fantastic and takes great care of her customers. Zach Burke who handles the financing was incredible. He was thorough and explained things and a is fantastic and takes great care of her customers. Zach Burke who handles the financing was incredible. He was thorough and explained things and answered all of my questions and addressed any concerns. Everyone that I interacted with at the dealership was friendly and very personable. Highly recommend! More
by Firemanslady1117
Employees Worked With
Megan, Zach Burke
December 04, 2021
Couldn’t be happier with my experience at Safford. Magic Mark helped me find the exact truck I’ve been looking for & even took an extra trip to pick it up. Rebecca in finance was amazing & made everything v Mark helped me find the exact truck I’ve been looking for & even took an extra trip to pick it up. Rebecca in finance was amazing & made everything very easy. Thank you for a job well done! More
by esimp82
Employees Worked With
Mark, Rebecca
