SONS Ford Auburn

Service dept is ridiculous Service department is horrible! I started having transmission problems when my Explorer had around 17,000 miles. Over the span of a year, I took my Service department is horrible! I started having transmission problems when my Explorer had around 17,000 miles. Over the span of a year, I took my car in for service 4 times. The first 2 times they could find NOTHING wrong with my transmission, even though every time I drove it, the issue was there. On the third visit, they miraculously found "something" and supposedly fixed it. Two days later, same problems. Tried to schedule an appointment for 2 months (from Oct.-Dec.) every time I checked they were super busy and advised that I should wait. Finally got an appt. for Jan. Get to the department to drop car off and they don't even have my appointment down. As I am waiting for a ride to pick me up, assistant service manager comes out and tells me ALL their technicians have resigned and they will not be able to service my car. UGH!!! I decide to call and make an appt. at Opelika Ford. They get me in that minute, call me back an hour after I drop my car off and tell me I need a new transmission. No kidding?! They ordered my transmission and my car should be ready in a few days. Now, why couldn't AutoNation in Auburn figure this out? So frustrating. I will say, Ryan at the service desk in Auburn has always been kind, but that's the only plus from this service department and the only reason I gave them 2 stars. I will NEVER buy another vehicle from this Ford Dealership More

Terrible service and way overpriced. Service Dept. "fixed" my college student's truck, $900+. Would not start again a week later. Wanted another $900+ for a fuel pump. Charged for the 2n Service Dept. "fixed" my college student's truck, $900+. Would not start again a week later. Wanted another $900+ for a fuel pump. Charged for the 2nd tow after not fixed the first time. Now at another shop where the fuel pump will cost 1/2 as much. More

Terrible Customer Service Needed only to fill out a single warranty refund form. Made to wait over 45 minutes despite Feds office was vacant when I arrived. He could have giv Needed only to fill out a single warranty refund form. Made to wait over 45 minutes despite Feds office was vacant when I arrived. He could have given me the sheet and then dealt with others. I had a 1 year old and 2 year old waiting with me. VERY RUDE and waste of my time. More

Nightmare This is the worst service department I have ever dealt with in my life, unbelievable. Missing a second day of work cause they ordered wrong part and a This is the worst service department I have ever dealt with in my life, unbelievable. Missing a second day of work cause they ordered wrong part and apparently can't put a fuel pump on within 48 hours... STAY AWAY FROM THIS PLACE!! More

lemon, my name is Dean knipe, from Phenix city, f Bought Lincoln mks.with 60 000 miles. In 9 months at 70000 miles the engine was replaced at 4700. They originally wanted 8000 but after much discussio Bought Lincoln mks.with 60 000 miles. In 9 months at 70000 miles the engine was replaced at 4700. They originally wanted 8000 but after much discussion they reduced to 4700. 4 weeks later a sensor needed replaced at 450.00 then 6 weeks later car began stalling with wrench symbol. They claim they have no iidea what the wrench stands for! They replaced o.ring.and turbo line, changed oil at 390.00. The car has had oil change regularly except this tine. It was 2000 mikes overdue and they claim that's what caused it.. Three days later the car stalls, wrench light on I'm on 185 in Atlanta .The dealership said I'm on my own because they don't know for sure until they look at it it's because of their work...never mind it is a brand new engine. Dealership said that I can pay for towing from Atlanta to a Audubon but that's on me. I explain that while I'm considering my options with 18 wheelers almost clipping me. I did Internet search. It's strange he has no clue but Internet is a blown up with this issue on all kinds of fords. Since it was exact same thing that happened three days ago he says oh, it could be something else causing the that. In fact I do enough reading that says some if these cars , the oil will get excessively hot and cause iit. I don't know , I'm cluekesz, but I also read that once car sits you can continue to drive the car without any issues and it won't do anymore damage to it. They feel no responsibility or accountability knowing full well I bought the car from them and in a relatively short time all these issues. I've only bought two Lincoln from them. Loved the first, hate the second. After I finish paying for this lemon I'm going back to century or impala. What is most insulting is that they act like they have never seen any of their cars have issues with ecoboost.or stall issues. More

Titled vehicle wrong, tried to add a 0.25% to the loan The sales person, Chuck was very good. In my opinion, the back office, is not helping them. When completing paperwork, Alex, asked me if they could The sales person, Chuck was very good. In my opinion, the back office, is not helping them. When completing paperwork, Alex, asked me if they could add a 0.25% to the rate, because his sales team were $(900.00) on the deal. I of course did not want to give the dealership anything. In my opinion, they should make the money on the truck not the loan. They were so busy trying to upsell, they titled the vehicle wrong. Now we need to re-work everything to make it work. I do not recommend this dealership. More

Unprofessionally above the little people I took my car there for a rear main seal and oill pan gasket. My car sound like a truck when IS picked it up, the technicians pretended not to hear th I took my car there for a rear main seal and oill pan gasket. My car sound like a truck when IS picked it up, the technicians pretended not to hear the noise. I contacted the Corporate Office, which didn't do any good, This company does not care about the pretend repairs their technician does. Once they have your money there is nothing else they want to hear. My oil pan was still leaking, they told me not to bring my car backmk there anymore. I took my car to Opelika Dealership and found ut the noise is coming from my transmisssion. I contacted Carl Gregory Ford, which would not take respoknsibilty in any type of way after taking $1200+ from me. I contacted Jimmy Rowell in the Corporate Office to discuss the situation again, although Bud Wyatt said that Jimmy said not to be calling him. I feel that he was very rude. I told Jimmy that I was going to write a bad review, Jimmy said he does not care he will just write 10 good reviews. Really, who does Carl Gregory have working for him. Those type of attitudes give the okompany a bad name. For the unprofessional employee that retaliated by trying to report me to my job, I'm still working. My car belong to me not my job. More

Dishonest service department. Went in for service at this dealer under warranty twice and both times they didn't know or have a clue about what was covered on my car. They coul Went in for service at this dealer under warranty twice and both times they didn't know or have a clue about what was covered on my car. They couldn't even give me a straight answer about service intervals. I had to call Lincoln customer service because they tried to charge me for warranty work. They didn't do a complete and honest inspection of my car. They marked off all items on my check list stating items were OK yet the next day I had tires put on my car and the tire shop found I needed brakes. If reps don't know what is covered and you can't trust them to look over your car then its time to clean house or close up shop. I can't imagine how many other vehicles they are doing this to especially those who are elderly and uneducated about vehicles relying on the trust of Carl Gregory Ford Lincoln of Auburn. AVOID THIS DEALER AT ALL COST!! More

I purchased a used car from Carl Gregory Ford and was pressured into financing a car that I had wanted to pay cash for because I had just that amount of money. I agreed to finance it because they made m pressured into financing a car that I had wanted to pay cash for because I had just that amount of money. I agreed to finance it because they made me wait to have the credit application filled out, etc. as long as it wouldn't cost me any more money. Richard Harrison, the Finance Manager insisted that it would be "same as cash" as long as I paid it before my first payment was due. I asked him several times point blank "Will I have to pay anymore to finance this?" and specified the amount with him several times. Each time, I was told that it would be the same price. When I got my payment book in the mail, I called to find out the payoff amount. It was higher than the price financed. My wife called Carl Gregory to ask why this was the case and see if they would try to remedy the situation for us. Mr. Harrison refused and said they wouldn't discuss it. I went to the store during my lunch hour because I was frustrated about the additional amount I was going to have to pay when I didn't want to finance it anyways. Mr. Harrison stated he didn't remember the situation and saying anything about that. He tried to parse words and insisted that he wouldn't have said anything like that. For the record, I don't think that Mr. Harrison meant to mislead me and probably just made a mistake. Because he couldn't remember the specifics of the sale, he wasn't willing to admit one way or another. But, I remembered the specifics very well. As frustrating as this was, I didn't really expect to get my money back - even when I went to the store. I was, however, hoping that a "good will" gesture would have been made and they would want to have a happy customer. I was not very pleased that I was talked out of buying the car with cash in the first place. Mr. Harrison checked with "his boss" and this was Thomas Holloway, the Sales Manager. Mr. Holloway stated that he was going to do nothing and that he believed his employee of 27 years (Mr. Harrison) over me. It was just the way he stated this that offended me so much. What's strange is that he never asked to hear my side of the story or anything. He was clearly just trying to end the discussion and get me out of there instead of trying to make me feel better. When I asked him if he was calling me a liar, he said no, but stated that he believed his employee and not me - which is basically the same thing. Right? He then insulted my intelligence by stating that I should've known better and that when I sign the contract that it's my responsibility to know the details of the transaction. Of course, I know this is the case, but when I was asking for clarification that day, I kept getting told that I wouldn't pay more - which was a lie. I told him that I was not pleased with how they treat their customers and that I would certainly not be doing business there anymore. He didn't argue. On my way out, I did one thing that I regret, but it sure does show you something about this dealership. This is the part that just amazes me. I was angry by now because I felt like they were attacking my personally - attacking my character. I had to say one last thing to the folks behind the main desk. Something like "you guys are a bunch of crooks" or something like that. I admit this wasn't one of my finer moments and I shouldn't have done that. But, the owner, Tony Hudgins decided to say something back. He stated that I was who was bad and that any mistake made during the transaction was my fault. He said that I was truly a bad customer and that I should get off his lot like I promised. I stated that I couldn't believe he would say that to me. I just bought a car from them, for goodness sake! He didn't seem to care and told me that I was trying to get something for nothing and that's all I was trying to do and that they didn't do business like that there. Wow... The owner of a car dealership would actually insult my character in front of the entire showroom when he doesn't even know the specifics of the situation. He doesn't know me at all! I am an extremely honest guy. I'm an Eagle Scout, a Cubmaster, a soccer coach, and a Christian. I wasn't looking for anything but an apology, a good will gesture, and perhaps a portion of the additional costs that I incurred because of their insistence that I finance the car. I never once asked for anything specific. I just wanted them to know I was upset about it and asked if they would be willing to do something. I started out being upset about the additional money that I'm having to spend on this car(which I don't have). I am now offended and amazed about the way I was treated at this dealership. On a positive note, I felt the car I purchased was priced well and the salesman, Joe Warren was honest and helpful during the sale. But, for all that happened afterwards, it doesn't really make any difference in whether I will do business with this dealership More