SONS Ford Auburn

I made a service appointment on the Sons Ford web site for Ford's Customer Satisfaction Program 21B10 for my 2018 F150. This CSP is for an update to the powertrain control module (PCM) to increase oil flo for Ford's Customer Satisfaction Program 21B10 for my 2018 F150. This CSP is for an update to the powertrain control module (PCM) to increase oil flow to the cam phasers. This is supposed to help prevent a rattling noise in the engine and when it's done Ford gives you an extended warranty if the cam phasers fail. After making the 45-minute drive over to Auburn a very unfriendly service advisor told me that they would not do the update unless the engine was already making the noise. This makes no logical sense because the update is supposed to prevent the noise which can cost over $3,000 to fix. I would give this dealer zero stars for refusing to perform the service required by Ford and for having very unhelpful employees if that was an option. More

Sales department great but service department has Very bad communication skills I am still waiting for a call about a tire and wheel . When I made my appointment I choose shuttle service but it was not of bad communication skills I am still waiting for a call about a tire and wheel . When I made my appointment I choose shuttle service but it was not offered when I got there, I work night shift so it was very inconvenient for me to wait 3 hrs, never was I offered anything to drink I had to ask.My car sat there ready fo a while before I asked them about it since it was sitting out front. Unsatisfied Customer More

Awesome Service Department! I highly recommend, new manager cares about the customers. You will not be disappointed! manager cares about the customers. You will not be disappointed! More

Michael Davila at Son's Ford was amazing to work with! Helped us a lot with needed repairs on the used car we bought and was very good at communicating with us. Would buy additional vehicles from them if Helped us a lot with needed repairs on the used car we bought and was very good at communicating with us. Would buy additional vehicles from them if I had to. More

I have never dealt with a more incompetent and underhanded dealership in my life. And we've bought a lot of cars. They obtained the incorrect payoff on my car. Apparently they can't follow cle underhanded dealership in my life. And we've bought a lot of cars. They obtained the incorrect payoff on my car. Apparently they can't follow clear directions when calling a finance company. So they claimed to be the owner, not a dealer. I specifically told the salesman that I had to have payoff or no deal. He told me he got payoff. We drove from Atlanta to Auburn to purchase the car. Once home and after having the car for a few weeks, I found out that the dealership didn't even send the correct paperwork to the tag office. This is when I found out that they hadn't paid off my trade. I called and they said they had gotten the incorrect payoff. That I needed to come up with an additional $4500. Excuse me? I have to pay for your incompetence?? That's not happening. So apparently they sold my trade in. Without paying it off. Without a title. Nothing but scammers. Stay far far away. I hate that I have to even give them one star. More

I purchased a car from this dealership but they did not follow through on promises made. They will now not return phone calls or respond to emails. They made the sale so now they don’t care about customer follow through on promises made. They will now not return phone calls or respond to emails. They made the sale so now they don’t care about customer service! I would definitely not recommend trading with Sons Ford! More

Horrible service techs just now Kept my newly purchased car for 45 days to fix a fuel guage not working. Tore the under cover of the front bumper. Had to fix it myself. Rig just now Kept my newly purchased car for 45 days to fix a fuel guage not working. Tore the under cover of the front bumper. Had to fix it myself. Right front tire was leaking air. Took to a tire store couldnt be fixed due to it had a plug so had to buy a tire. Yes, a plug in a front tire. Not a patch.. Service Manager does not care about the customers. Techs dont care. More

Great Purchasing Experience and Great Continued Service I purchased my 2013 F-150 from Austin Mckerley in September 2018. He was truly honest and up front about the entire deal, and we ended up purchasing a I purchased my 2013 F-150 from Austin Mckerley in September 2018. He was truly honest and up front about the entire deal, and we ended up purchasing a great truck at a great price. Jody Fowlow, the GSM, took care of our financing. He was a really nice guy, and very funny! While we were waiting in the lobby to sign our papers, the General Manager, Richard Harrison, came out to shake our hands and thank us for our business. Austin later referred us to Mr. David Rusk for our service, and he was very friendly and helpful. Ryan, the Parts Manager, even helped us get a new set of WeatherTech Mats. This has truly been a wonderful experience, these guys really feel like a family and make you feel like you are a part of it! I will be a lifetime customer at this dealership! More

Overall, Pleased with Their Level of Service Overall I’m pleased with the level of service from the sales department. All of my initial issues were rectified within a reasonable time and I’ve gra Overall I’m pleased with the level of service from the sales department. All of my initial issues were rectified within a reasonable time and I’ve grateful for that. Cons: Subpar knowledge base on vehicle features, fluids weren’t topped off after purchase (radiator, windshield wiper fluid), missing truck bed cleats, not the greatest service department. Pros: Reasonably priced, accommodating to customer demands, military friendly, and great customer service. I Purchased a used 2016 Ford F-150 King Ranch SuperCrew More

Class Act I went to purchase a new vehicle and had the best experience. Jody, Dan Tuck, and Jennifer we're absolutely awesome. Keep up the great work I went to purchase a new vehicle and had the best experience. Jody, Dan Tuck, and Jennifer we're absolutely awesome. Keep up the great work More