SONS Ford Auburn

I had spoken to a salesmen by the name of Corey about a 2021 Toyota Avalon TRD upon me coming to the dealership that we previously spoke the car was sold the night before and Corey didn't even have the dec 2021 Toyota Avalon TRD upon me coming to the dealership that we previously spoke the car was sold the night before and Corey didn't even have the decency to call or write me, we agreed on meeting at noon Dec 16,2023 as I pulled in the lot I was then told the Avalon was sold another salesman by the name of Josh came over to talk as I was writing Corey "that was in the building" Josh then asked for my name and said he'll be right back with Corey and to my surprise no came out and Josh the came out and said absolutely nothing to me when looking directly at me but I guess I was the wrong color I WOULD NOT RECOMMEND!!!! More

The Chad wood was very helpful and friendly with my car buying needs. I will be coming back in the future buying needs. I will be coming back in the future More

The bipolar reviews of this place should tell you all you need to know. I had both the dealership that I purchased my truck from and the dealership I do service with demand I call the Ford Service 1800 numbe need to know. I had both the dealership that I purchased my truck from and the dealership I do service with demand I call the Ford Service 1800 number because of the situation Sons Ford placed me in. Vehicle still under warranty and months to order and fix. More

Google Filters and Topics Shopping Images Videos Maps News Books Flights Finance All filters Search Results SONS Ford Auburn 4.2 (804) Ford dealer in Aubu Topics Shopping Images Videos Maps News Books Flights Finance All filters Search Results SONS Ford Auburn 4.2 (804) Ford dealer in Auburn, Alabama ‧ Closed Thumbnail Image 304+ OverviewVehiclesReviewsPhotosServicesUpdatesDirectoryProductsAbout Main Results Reviews from the web DealerRater 2.8/5 29 reviews Facebook 4.1/5 119 votes Kelley Blue Book 4.4/5 925 reviews Google review summary 4.2 (804) Reviews Allautonation 103 truck 82 ford lincoln 20 desk 11 +6 Sort by Most relevant Newest Highest Lowest fottman 7 reviews just now NEW My husband and I came in for an alignment for our F150 at 1045. When we entered the services area we were not greeted and no other customer was there. A young dark gentleman pointed to a guy name Thomas who gave us a dislike look. We were told for a simple alignment we were charged 300$ for a new tie rod because it fell out ? While we were driving there, not to mention the 20 min joy ride they took before they even tired to preform the alignment, it took them from 10:45am til 1:44pm nog to mention we were told not to return and was escorted out because we refused to pay the $300 for an alignment that only took 30 minutes after he refused More

My initial experience with this dealership was horrible. Shannon and Thomas are service writers at this location and their customer service and professionalism are far below sub-par. After three months of Shannon and Thomas are service writers at this location and their customer service and professionalism are far below sub-par. After three months of calling, stopping by, sending emails etc and neither of them returning my call regarding replacing the parking brake cable (which they had the part for) on my vehicle. If my last interaction with this dealership was with either of them, I would not go back and would file a complaint with Ford. Having said that I attempted one more time to get the needed repairs done. When I walked in the service department Kayla met me with a smile and instantly got me in front of the service manager to resolve this issue. I met with Scott (the service manager) and after explaining how his staff behaved towards me insured that the needed repairs would be done two days later and we scheduled an appointment. The driver Ron was very pleasant as well. Kayla made the drop off and pick up process a breeze. Each time I was there she met me with a smile, handshake and paperwork. She maintained excellent communication during the entire process. I would like to give Sons a five-star rating because of my final interaction with them. However, it did still take three months and a lot of headache and annoyance to get a three-hour repair done. In the end Kayla and Scott went above and beyond to improve my experience. I would recommend this service department but I would not recommend dealing with Thomas or Shannon. Not sure how they still have a job there. More

What a wonderful place to buy a car. The entire team is wonderful. If the owners read this. They need to know they have a fantastic team. Love me some Sons Ford. The entire team is wonderful. If the owners read this. They need to know they have a fantastic team. Love me some Sons Ford. More

Do not buy a vehicle here! Worst service manager I have ever encountered! Brand new f150 and no radio! Black screen! Had vehicle 3 weeks! Service manager refused to do the pape Worst service manager I have ever encountered! Brand new f150 and no radio! Black screen! Had vehicle 3 weeks! Service manager refused to do the paperwork to repair it due to a review my husband left about the radio! So unprofessional!! More

I made a service appointment on the Sons Ford web site for Ford's Customer Satisfaction Program 21B10 for my 2018 F150. This CSP is for an update to the powertrain control module (PCM) to increase oil flo for Ford's Customer Satisfaction Program 21B10 for my 2018 F150. This CSP is for an update to the powertrain control module (PCM) to increase oil flow to the cam phasers. This is supposed to help prevent a rattling noise in the engine and when it's done Ford gives you an extended warranty if the cam phasers fail. After making the 45-minute drive over to Auburn a very unfriendly service advisor told me that they would not do the update unless the engine was already making the noise. This makes no logical sense because the update is supposed to prevent the noise which can cost over $3,000 to fix. I would give this dealer zero stars for refusing to perform the service required by Ford and for having very unhelpful employees if that was an option. More

Sales department great but service department has Very bad communication skills I am still waiting for a call about a tire and wheel . When I made my appointment I choose shuttle service but it was not of bad communication skills I am still waiting for a call about a tire and wheel . When I made my appointment I choose shuttle service but it was not offered when I got there, I work night shift so it was very inconvenient for me to wait 3 hrs, never was I offered anything to drink I had to ask.My car sat there ready fo a while before I asked them about it since it was sitting out front. Unsatisfied Customer More

Awesome Service Department! I highly recommend, new manager cares about the customers. You will not be disappointed! manager cares about the customers. You will not be disappointed! More