SONS Ford Auburn

DO NOT DO BUSINESS W/ THESE PEOPLE First off, let me start by saying this … I worked at a Acura dealership in the service department for 6 years. As a mechanic! So, I pretty much know what goes on in th start by saying this … I worked at a Acura dealership in the service department for 6 years. As a mechanic! So, I pretty much know what goes on in the service area at a car dealership. I have also owned several vehicles and, had to deal with service departments. We experienced a total tire failure where it blew on the interstate (85) at 70 m.p.h. Luckily, we were right at the exit to Son’s Ford of Auburn. We limped it up the off-ramp to the hotel across the street and called . We asked if they could replace the tire that blew. Then, we decided to just purchase 4 tires, mounting & balancing & a alignment. All coming to a grand total of just shy of $1000.00 We also asked the service department advisor to “replace the blown tire & make sure that it was road worthy. They were excellent in the customer service part. But, obviously “Quality Done Right” was NOT applicable here! To say the least. Then cones, the two customers who were waiting for their vehicles, whom were discussing their experience and disappointment in SONS Ford service AND sales! Meanwhile, the technician who was replacing the tires and performed the alignment … COMPLETELY ignored & failed miserably! He didn’t even mention the significant damage that was done to the wheel well & front undercarriage as well. When they finished with my vehicle, we got in & got back on 85 to Atlanta. Except … literally 5 minutes later we have to pull off to the side of the road (in the dark w/ cars passing at 75-80 m.p.h. And discover all this! Thus, leading us to have to book a hotel room for the night. There was a tournament @ AU that drove hotel room prices of over $300+!!! So, we then had to travel to Columbus/Phenix City area to find a cheap room ($125+} for the night. The service department had hardly any communication, definitely a lack of training, professionalism, customer service and management of work flow, work, communication with the customer, price, all …. BEED SERIOUSLY RE-VAMPED!!! The service manager was incompetent. These people WILL NOT give you a straight answer! Much less, the safety of yourself, much less your family’s safety and wellbeing!!!! I was a mechanic for 6 years myself … I have NEVER seen such poor service and quality done completely wrong …. More

OK to deal with for sales, but just OK and nothing more. Unless you look like them expect your sales rep to assume all sorts of things about. Their service is the absolute worst I have ever dealt with. I do Unless you look like them expect your sales rep to assume all sorts of things about. Their service is the absolute worst I have ever dealt with. I don't mean the worst for a car dealership, I mean the worst of any type of business period. Kayla in service will simply ghost you for weeks, or even months on end, and then tell you how busy they are when you inquire about her lack of response. Trust me, read the other 1 star reviews and believe them. More

They should be your first stop! They have very friendly none judgmental sales professionals who will help you in every way to make your experience the best you'll ever have. You hav They have very friendly none judgmental sales professionals who will help you in every way to make your experience the best you'll ever have. You have a lot to choose from when stopping here. The vehicles if you're looking to purchase used are clean, smells nice, and look as if they came off the showroom floor. They have what it takes to earn your business. Before going anywhere else in that area for an vehicle, stop here first. More

Brian Jones was an exceptional salesman on our purchase of the 2012 JeepWrangler. Highly recommend Sons Ford in Auburn Al. of the 2012 JeepWrangler. Highly recommend Sons Ford in Auburn Al. More

They sold me a wonderful used car that exceeded expectations! Great price! The sales and management staff were respectful and kind. I will go back for sure! expectations! Great price! The sales and management staff were respectful and kind. I will go back for sure! More

Buying a car from this dealership started off as a pleasant experience, but then turned awful quickly. My husband and I purchased a Lincoln Aviator and after 2 days noticed a sound that sounded like b pleasant experience, but then turned awful quickly. My husband and I purchased a Lincoln Aviator and after 2 days noticed a sound that sounded like bad shocks and struts. Took the vehicle in a they supposedly replaced the shock on one side. We got the vehicle back 1 week later and hearing the same sound, only worse now. We also started having multiple dash lights coming on for malfunctioning parts of the vehicle. Was able to get vehicle back to the service department, and I was told that the shocks and struts were "adjusted" and malfunctioning lights were fixed. All of this was still not true. Now we can't get the service department to get my car back to be "fixed". Excuses range from only have 1 master technician to not having a loaner car. This has been well over 2 months now with the excuses. My car sounds like an very old pickup truck which is embarrassing. I will NEVER purchase another vehicle from this company and discourage anyone else from purchasing from them. I will be contacting their corporate office. More

Mike at Reds auto and truck was a true professional who answered all the questions we had about the truck. We did end up buying from Mike as our sales representative. I would go back to them to buy another answered all the questions we had about the truck. We did end up buying from Mike as our sales representative. I would go back to them to buy another vehicle. This dealership was recommended to us and do not regret going to them and would highly recommend them. More

We just had our 3rd and absolute last experience with them there at Sons Ford. My son goes to school in Auburn, we had a problem with a seat in his car the first time. They had to replace it, and could them there at Sons Ford. My son goes to school in Auburn, we had a problem with a seat in his car the first time. They had to replace it, and couldn't get a bolt out and said they would have to replace the entire seat as they would have to cut the frame of the seat, they quoted over 2000 for this repair as they were pricing a new seat in a car that was 7 years old. I found and sourced a used seat for 400, instead of replacing the frame they just installed the used seat and I still got charged over $1100. I should have just drove down from WI and did it myself! Second was there was a service bulletin and the same car needed a short block. Ford had a price for the repair due to the faulty block, Sons quoted $14000 and only would talk about a new motor. I have a friend that owns a Ford Dealership and another that is the service manager for a chain of Ford dealerships. They both informed me of the bulletin and we took the car to a dealer 100 miles away by my mom's in Dothan. That dealership got rave review while Sons is just trying to gouge customers, many calls to the GM and SM with absolutely no return for our concerns. Our last visit was yesterday, my son just needed the cover from the bottom of the engine reinstalled as it came loose from warranty work done here at home before he drove back to school. They wanted $100 to install 8 screws. Again nothing but gouging. Went to the dealer in Opelika and that dealer did it for free due to it being from a warranty repair!! Do Not Go To Sons Ford!!! More

I have grave concerns regarding the recent service debacle I experienced at SONS Ford Auburn. To put it bluntly, their handling of my truck has been an absolute disaster, leaving it in a state of disr debacle I experienced at SONS Ford Auburn. To put it bluntly, their handling of my truck has been an absolute disaster, leaving it in a state of disrepair that is both infuriating and unacceptable. Let's rewind to April 1, 2024, when I made the grave mistake of entrusting SONS Ford Auburn with my vehicle. What should have been a simple fix for malfunctioning windows turned into a 43-day nightmare of incompetence and negligence on their part. Not only did they fail to resolve the initial issue, but they managed to introduce a laundry list of new problems that have rendered my truck virtually unusable. The damages incurred as a result of Sons Ford Auburn's negligence and incompetence are extensive and alarming: Driver Door Window Controls: Despite their alleged efforts, the window controls on the driver's side remain utterly dysfunctional. Driver Door Lock and Unlock Buttons: Similarly, the lock and unlock buttons on the driver's side are now non-operational. Tag Lights: The tag lights no longer work. Inside Cabin Lights: The inside cabin lights exhibit erratic behavior, constantly pulsating without ever turning off as intended. Tire Pressure Sensors: Despite being brand new, the tire pressure sensors now display a fault and fail to provide accurate pressure readings. Check Engine Light: Additionally, the check engine light has been illuminated, signaling potential underlying issues introduced during Sons Ford Auburn's service. SONS Ford Auburn had the audacity to slap me with a bill for $2100, as if their monumental screw-up wasn't bad enough. This laughable fee is an insult to injury, considering the utter havoc they wreaked on my truck, which now requires extensive repair to make it not a danger. The damage inflicted upon my vehicle is not just inconvenient—it's downright dangerous. As a loyal Ford customer, I expected better from SONS Ford Auburn, but their incompetence has shattered any semblance of trust I had in them. More

We were looking for a basic truck and Buck went outside and came back with just what we needed. He helped us with paperwork and everything else before and after the sale. Thanks Buck. and came back with just what we needed. He helped us with paperwork and everything else before and after the sale. Thanks Buck. More