SONS Ford Auburn

The service department at this dealership is extremely unprofessional and rude. They only service customers who they like. They kept my vehicle for a week without a diagnosis and wanted to charge me $360 unprofessional and rude. They only service customers who they like. They kept my vehicle for a week without a diagnosis and wanted to charge me $360 for letting it sit in their parking lot, When asking for a service receipt detailing what all had been done to the car to warrant the diagnosis fees, they told me to never come back. They did not provide any updates about my car unless I called and asked them. They kept giving me the run around about waiting for the Ford Tech line to reach out to them. I later found out from Ford that they had been notified of what to do with my vehicle even though they told me on 3 separate occasions they were still waiting on a response. Kayla is not fit to be a service manager and needs to be replaced. Garrett is also the most incompetent service advisor I have ever worked with at any dealership I have ever been to. Take your vehicle somewhere else to be serviced if you actually want it to be fixed! More

My wife and I had an excellent experience at SONS Ford Auburn. Mason Mayes was the salesman that assisted us and he made the experience seamless. I would definitely recommend using Mason and his support t Auburn. Mason Mayes was the salesman that assisted us and he made the experience seamless. I would definitely recommend using Mason and his support team. More

Do not do business with this dealership! !! ever!!!!. they use arbitration agreements to lure you into thinking they have sold you a vehicle. They have shady finance deals and will let you le !! ever!!!!. they use arbitration agreements to lure you into thinking they have sold you a vehicle. They have shady finance deals and will let you leave the lot after signing papers only to call you weeks later and tell you the bank deal fell through. Wasted an entire day sitting.only to get hooked into a shady deal. The finance manager Chris is the most uncaring selfish and rude person ever at a dealership! If i could give him zero stars for I would! HE is the epitome of what you don't want to see at a dealership. dry, short, rude, and does not care if you get a deal or not. Trust me go somewhere else!!! its not worth your time at this dealership!!! Made multiple trips to Auburn to sign corrected papers that was messed up in the original deal. STAY AWAY FROM THESE FOLKS!!!!!!! THEY ARE SPECIALISTS AT YO YO FINANCING!!!! More

DO NOT DO BUSINESS W/ THESE PEOPLE First off, let me start by saying this … I worked at a Acura dealership in the service department for 6 years. As a mechanic! So, I pretty much know what goes on in th start by saying this … I worked at a Acura dealership in the service department for 6 years. As a mechanic! So, I pretty much know what goes on in the service area at a car dealership. I have also owned several vehicles and, had to deal with service departments. We experienced a total tire failure where it blew on the interstate (85) at 70 m.p.h. Luckily, we were right at the exit to Son’s Ford of Auburn. We limped it up the off-ramp to the hotel across the street and called . We asked if they could replace the tire that blew. Then, we decided to just purchase 4 tires, mounting & balancing & a alignment. All coming to a grand total of just shy of $1000.00 We also asked the service department advisor to “replace the blown tire & make sure that it was road worthy. They were excellent in the customer service part. But, obviously “Quality Done Right” was NOT applicable here! To say the least. Then cones, the two customers who were waiting for their vehicles, whom were discussing their experience and disappointment in SONS Ford service AND sales! Meanwhile, the technician who was replacing the tires and performed the alignment … COMPLETELY ignored & failed miserably! He didn’t even mention the significant damage that was done to the wheel well & front undercarriage as well. When they finished with my vehicle, we got in & got back on 85 to Atlanta. Except … literally 5 minutes later we have to pull off to the side of the road (in the dark w/ cars passing at 75-80 m.p.h. And discover all this! Thus, leading us to have to book a hotel room for the night. There was a tournament @ AU that drove hotel room prices of over $300+!!! So, we then had to travel to Columbus/Phenix City area to find a cheap room ($125+} for the night. The service department had hardly any communication, definitely a lack of training, professionalism, customer service and management of work flow, work, communication with the customer, price, all …. BEED SERIOUSLY RE-VAMPED!!! The service manager was incompetent. These people WILL NOT give you a straight answer! Much less, the safety of yourself, much less your family’s safety and wellbeing!!!! I was a mechanic for 6 years myself … I have NEVER seen such poor service and quality done completely wrong …. More

OK to deal with for sales, but just OK and nothing more. Unless you look like them expect your sales rep to assume all sorts of things about. Their service is the absolute worst I have ever dealt with. I do Unless you look like them expect your sales rep to assume all sorts of things about. Their service is the absolute worst I have ever dealt with. I don't mean the worst for a car dealership, I mean the worst of any type of business period. Kayla in service will simply ghost you for weeks, or even months on end, and then tell you how busy they are when you inquire about her lack of response. Trust me, read the other 1 star reviews and believe them. More

They should be your first stop! They have very friendly none judgmental sales professionals who will help you in every way to make your experience the best you'll ever have. You hav They have very friendly none judgmental sales professionals who will help you in every way to make your experience the best you'll ever have. You have a lot to choose from when stopping here. The vehicles if you're looking to purchase used are clean, smells nice, and look as if they came off the showroom floor. They have what it takes to earn your business. Before going anywhere else in that area for an vehicle, stop here first. More

Brian Jones was an exceptional salesman on our purchase of the 2012 JeepWrangler. Highly recommend Sons Ford in Auburn Al. of the 2012 JeepWrangler. Highly recommend Sons Ford in Auburn Al. More

They sold me a wonderful used car that exceeded expectations! Great price! The sales and management staff were respectful and kind. I will go back for sure! expectations! Great price! The sales and management staff were respectful and kind. I will go back for sure! More

Buying a car from this dealership started off as a pleasant experience, but then turned awful quickly. My husband and I purchased a Lincoln Aviator and after 2 days noticed a sound that sounded like b pleasant experience, but then turned awful quickly. My husband and I purchased a Lincoln Aviator and after 2 days noticed a sound that sounded like bad shocks and struts. Took the vehicle in a they supposedly replaced the shock on one side. We got the vehicle back 1 week later and hearing the same sound, only worse now. We also started having multiple dash lights coming on for malfunctioning parts of the vehicle. Was able to get vehicle back to the service department, and I was told that the shocks and struts were "adjusted" and malfunctioning lights were fixed. All of this was still not true. Now we can't get the service department to get my car back to be "fixed". Excuses range from only have 1 master technician to not having a loaner car. This has been well over 2 months now with the excuses. My car sounds like an very old pickup truck which is embarrassing. I will NEVER purchase another vehicle from this company and discourage anyone else from purchasing from them. I will be contacting their corporate office. More

Mike at Reds auto and truck was a true professional who answered all the questions we had about the truck. We did end up buying from Mike as our sales representative. I would go back to them to buy another answered all the questions we had about the truck. We did end up buying from Mike as our sales representative. I would go back to them to buy another vehicle. This dealership was recommended to us and do not regret going to them and would highly recommend them. More