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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,319 reviews
April 25, 2025
This was by far the worst buying experience I’ve ever had. I purchased online, and the entire process was a nightmare. The biggest issue was the complete lack of communication and professionalism. It too had. I purchased online, and the entire process was a nightmare. The biggest issue was the complete lack of communication and professionalism. It took over a month and a half just to finalize everything. Reaching someone for updates was nearly impossible, and no one seemed to care or follow up. If you value your time and sanity, I would not recommend doing business with them. More
by INFO@RIDEXCARGO.COM
Verified CustomerEmployees Worked With
NA
April 23, 2025
Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at tha dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service More
by Mdrcampos
April 20, 2025
Rogelio was so helpful. He got the job done two days earlier than promised and made sure everything was taken care of. I love working with him. He got the job done two days earlier than promised and made sure everything was taken care of. I love working with him. More
by ALANDING1
Employees Worked With
Rogelio
April 20, 2025
I left a review earlier today about my experience with the used Jeep dealer, not the main Jeep dealership in Van Nuys with the used Jeep dealer, not the main Jeep dealership in Van Nuys More
by Pizzaaa2005
Employees Worked With
April 19, 2025
⸻ This place needs to be monitored. Please show respect to customers and stop humiliating them. I was prepared to spend $40,000 there. I wasn’t there to listen to a manager’s jokes or p Please show respect to customers and stop humiliating them. I was prepared to spend $40,000 there. I wasn’t there to listen to a manager’s jokes or personal opinions just because I said the price was high for a car that used to be a rental. More
by Pizzaaa2005
Employees Worked With
I don’t know them
April 18, 2025
The service itself was fine but the service agent Albert was what made the experience top shelf. He was friendly, accommodating, straight forward and communicative. was what made the experience top shelf. He was friendly, accommodating, straight forward and communicative. More
by fixer
Employees Worked With
Albert
April 18, 2025
Excellent service. Benny is a true professional. Very happy with the diagnostics by the service department. Benny is a true professional. Very happy with the diagnostics by the service department. More
by dfabriziopt
April 18, 2025
Clerk could have been more approachable and friendly. Otherwise service was good and uber service was provided which I had to ask for because it was not offered. Tire pressure was not checked which I req Otherwise service was good and uber service was provided which I had to ask for because it was not offered. Tire pressure was not checked which I requested. More
by mora.liz
Employees Worked With
April 12, 2025
2014 Jeep Wrangler had a recall on airbags. So I bought it to the Van Nuys Chrysler Dodge and it was service. (Albert Masonic 22898 ) call me up the next day. saying my oil filter housing was l So I bought it to the Van Nuys Chrysler Dodge and it was service. (Albert Masonic 22898 ) call me up the next day. saying my oil filter housing was leaking so he gave me an estimate around $1400. told me it was warranty and my deductible is $100. Next, he told me I needed a brake fluid flush ( dirty brake fluid ) and radiator flush for $750. The Jeep Wrangler only has 35,000 miles. I asked him why so expensive and he told me we don’t do a Mickey Mouse job here…… overall, they did an excellent job. More
by Rick C
