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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
730 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 730 reviews
July 26, 2021
Great service. Very fast. Very efficient. I purchased this vehicle from Russ Darrow. They keep their word on service costs. Didn't try to sell my anything I didn't need. this vehicle from Russ Darrow. They keep their word on service costs. Didn't try to sell my anything I didn't need. More
by Bob O
July 15, 2021
Very friendly. They got me in and out fast. Always a pleasure when I come in. Love the new location and atmosphere here. Great job pleasure when I come in. Love the new location and atmosphere here. Great job More
by stayspinnin
Employees Worked With
July 13, 2021
They provide great service, fast and efficient! Very friendly and always customer comes first.I would recommend them to anyone. I have had 3 Jeep Grand Cherokees and my next one will come from Russ Darr friendly and always customer comes first.I would recommend them to anyone. I have had 3 Jeep Grand Cherokees and my next one will come from Russ Darrow. More
by Tomesox
Employees Worked With
Dan North
July 01, 2021
I worked with Ralph. Very knowledgeable! I wasn’t able to make it up to Milwaukee until that coming Saturday (it was Monday when we first spoke) and he was willing to meet me in Appleton. Everything was read make it up to Milwaukee until that coming Saturday (it was Monday when we first spoke) and he was willing to meet me in Appleton. Everything was ready if I decided to go through with the purchase. Very nice experience! More
by csamantha0128
Employees Worked With
June 15, 2021
I always get my car serviced and my tires from Russ Darrow Chrysler.They have great service and the best tire prices . My favorite service advisor is Dan Porth Darrow Chrysler.They have great service and the best tire prices . My favorite service advisor is Dan Porth More
by Chevygirl
Employees Worked With
DAN PORTH Service Writer
June 11, 2021
Elaine was wonderful ..very satisfied with my service everyone else in the dealership was very friendly and helpful..I will be back for more work everyone else in the dealership was very friendly and helpful..I will be back for more work More
by Sandy Liebman
Employees Worked With
Elaine
June 11, 2021
Very nice, modern dealership. Everyone was courteous and helpful. I bought my Jeep from them and went back for service. Very happy with their service helpful. I bought my Jeep from them and went back for service. Very happy with their service More
by Nick
Employees Worked With
Dan Porth
June 10, 2021
On Saturday May 1st, 2021, I set up an appointment to look at a used 2014 Taurus SHO, the car looked real nice inside and outside, when I test drove it at highway speed, I discovered a vibration and a br look at a used 2014 Taurus SHO, the car looked real nice inside and outside, when I test drove it at highway speed, I discovered a vibration and a brake concern that I let them know about, when I asked what they had done to the car prior to getting it ready for sale, I noticed they put a plug in one of the tires, they agreed to put two new tires on it and check the brakes. Prior to looking at the car that day, their dealership sent me an email to submit an appraisal for my trade using "Trade-in Valet", the appraisal came back from $4980-$6980, salesperson Blanca came to me with a offer of only $2500, I refused that, then Todd Long came back with $4500, and I refused that so I was not going to trade it in and sell it myself. In trying to close the deal, Todd Long said they had someone from Illinois interested in it and if they took care of the brakes and put the two new tires on it would I buy the car, he brought up a "gentleman's agreement" and I shook his hand and agreed to buy the car. He said that he would let me know the following Monday what they found out about the brakes, Tuesday he texted me to say that he may have to take the car off the market because of the cost of having to put on the two new tires and repair the brakes. I was disappointed in this, but then Blanca called me to tell me that someone else came into the dealership and bought the car, supposedly there was no communication in the dealership that I was buying the car. This was extremely disappointing, especially that Todd Long broke a "gentlemen's agreement". I will never be a customer of Russ Darrow. More
by disappointed
Employees Worked With
Todd Long and Blanca Vazquez
May 30, 2021
Great and painless experience. Chris was great and helped us through the process efficiently. I drove 60’miles to get the car and would do it again. us through the process efficiently. I drove 60’miles to get the car and would do it again. More
by sammiranda29
Employees Worked With
Christopher Mundell
May 25, 2021
I was very satisfied with my service rep Professionalism very courteous very helpful which made my experience And interaction with him a pleasant one I would highly recommend him I came in Professionalism very courteous very helpful which made my experience And interaction with him a pleasant one I would highly recommend him I came in for an oil change today and ended up buying a car Thanks to Christopher Mundell great car sales rep very helpful explain everything to me I know where everything my options got me into a really good new lease I would highly recommend him to family and friends great young man to have working in your establishment More
by Michaelaugust54
Employees Worked With
Dan porth , Christopher Mundell
