Russ Darrow Metro Chrysler Dodge Jeep RAM

On Saturday May 1st, 2021, I set up an appointment to look at a used 2014 Taurus SHO, the car looked real nice inside and outside, when I test drove it at highway speed, I discovered a vibration and a br look at a used 2014 Taurus SHO, the car looked real nice inside and outside, when I test drove it at highway speed, I discovered a vibration and a brake concern that I let them know about, when I asked what they had done to the car prior to getting it ready for sale, I noticed they put a plug in one of the tires, they agreed to put two new tires on it and check the brakes. Prior to looking at the car that day, their dealership sent me an email to submit an appraisal for my trade using "Trade-in Valet", the appraisal came back from $4980-$6980, salesperson Blanca came to me with a offer of only $2500, I refused that, then Todd Long came back with $4500, and I refused that so I was not going to trade it in and sell it myself. In trying to close the deal, Todd Long said they had someone from Illinois interested in it and if they took care of the brakes and put the two new tires on it would I buy the car, he brought up a "gentleman's agreement" and I shook his hand and agreed to buy the car. He said that he would let me know the following Monday what they found out about the brakes, Tuesday he texted me to say that he may have to take the car off the market because of the cost of having to put on the two new tires and repair the brakes. I was disappointed in this, but then Blanca called me to tell me that someone else came into the dealership and bought the car, supposedly there was no communication in the dealership that I was buying the car. This was extremely disappointing, especially that Todd Long broke a "gentlemen's agreement". I will never be a customer of Russ Darrow. More

Great and painless experience. Chris was great and helped us through the process efficiently. I drove 60’miles to get the car and would do it again. us through the process efficiently. I drove 60’miles to get the car and would do it again. More

Everyone was extremely knowledgeable and helpful. Very friendly and accommodating during the entire process. I definitely recommend anyone go to this dealership. I liked all the help as well. friendly and accommodating during the entire process. I definitely recommend anyone go to this dealership. I liked all the help as well. More

I was very satisfied with my service rep Professionalism very courteous very helpful which made my experience And interaction with him a pleasant one I would highly recommend him I came in Professionalism very courteous very helpful which made my experience And interaction with him a pleasant one I would highly recommend him I came in for an oil change today and ended up buying a car Thanks to Christopher Mundell great car sales rep very helpful explain everything to me I know where everything my options got me into a really good new lease I would highly recommend him to family and friends great young man to have working in your establishment More

We loved the car. Very clean. Bought the car within an hour. Drove it home. Dealer and salesman were honest and straightforward. We were satisfied. hour. Drove it home. Dealer and salesman were honest and straightforward. We were satisfied. More

This place is always great and Chris in the service department has been exceptional with all my needs. I have bought two cars from Russ Darrow and I’m sure I will be returning for a third and fourth si department has been exceptional with all my needs. I have bought two cars from Russ Darrow and I’m sure I will be returning for a third and fourth simply because of the friendly and knowledgeable service they provide. More