Russ Darrow Metro Chrysler Dodge Jeep RAM

I set up a service appointment to have the sliding power door lock actuator replaced under extended warranty by Dodge Chrysler Fiat. I called two days ago to get an appointment and to ensure that the part n door lock actuator replaced under extended warranty by Dodge Chrysler Fiat. I called two days ago to get an appointment and to ensure that the part needing replacement was going to be in stock when I arrived for my Thursday appointment. I was assured that it would be and that the person who was I was speaking to would leave a note for them to make sure that someone called me on Wednesday to let me know how long my appointment would last. Long story short I receive no call from Russ Darrow Chrysler Dodge Jeep in Milwaukee prior to my appointment at 7 AM this morning. I showed up for my appointment and the service reps didn’t even know how to process this extended warranty (15 years/150,000 miles) even though I provided them the corporate letter that was being mailed to all of their potential customers. They then tried to charge me $150 diagnostic fee which I approved because I knew that the only reason my door lock would be buzzing was due to a failure of this part that they were recalling and Dodge-Chrysler extending the warranty. After an hour of sitting waiting for the diagnosis the rep then comes back and tells me that they don’t even have the replacement part in stock and that I just wasted nearly an hour and a half of my time. No offer was made for my inconvenience for their incompetence and disorganization. I I was offered was the weak excuse that they no longer have anyone actually on the site of Darrow Chrysler Dodge Jeep in Milwaukee to set up the service appointments … instead, they have a “call center” is what the rep said and the call-center has no direct contact with their parts department or anything else so they don’t know anything that’s going on at the dealership. Unless uts a basic oil change, I recommend avoiding getting service at Darrow Chrysler Dodge Jeep in Milwaukee as you could find yourself with two hours of waste of time still needing to have your car fixed. I’m going to Wilde Dodge Chrysler in Waukesha on Monday to get my part replaced. More

Scheduled an appointment and they never looked at my vehicle. I called multiple times with no call back. The next day they claimed to fix the noise, but it came right back. vehicle. I called multiple times with no call back. The next day they claimed to fix the noise, but it came right back. More

Tried to scam us on the warranties. Did not get us a hard copy of owners manual despitfe promising to do so. Manager Josh was very rude. Salesman Ralph tried his. copy of owners manual despitfe promising to do so. Manager Josh was very rude. Salesman Ralph tried his. More

Great always keep me aware of what my car needs and offering me different options offering me different options More

This service was great. The staff was polite and very professional. Answered my questions professionally professional. Answered my questions professionally More

Russ Darrow has been doing great work on my 2015 jeep patriot..I will continue to get my service done at my friendly dealership. patriot..I will continue to get my service done at my friendly dealership. More

Great experience, great service, Bobby was friendly and helpful. 8th vehicle my family has purchased from Russ Darrow and won’t be the last. helpful. 8th vehicle my family has purchased from Russ Darrow and won’t be the last. More

The people were very nice. But I have to say, $85 for an oil change and tire rotation is kind of a joke. Very outrageous. First of all, why isn’t a tire rotation included in the cost of the oil change? Plac oil change and tire rotation is kind of a joke. Very outrageous. First of all, why isn’t a tire rotation included in the cost of the oil change? Places used to do that back in the day. Why not now. A flat fee of $55-$60 should be more than enough. But I suppose that’s not how you make money. More

Really enjoyed my experience. Sales person was friendly, relatable, and attentive. Would definitely recommend Russ Darrow to other friends and family. relatable, and attentive. Would definitely recommend Russ Darrow to other friends and family. More

Stellar service, on point very satisfying great customer experience will continue to service at this dealership experience will continue to service at this dealership More