Russ Darrow Kia of Wauwatosa - Service Center

Very pleased with service, how quickly the problem was diagnosed and done fast. Car now is running fine. diagnosed and done fast. Car now is running fine. More

Worst customer service I’ve ever received. I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to call the maintenance package company to verify what was covered, I had to. And then after I confirmed everything was covered and had the package company email her (essentially doing her job) she refused to apply the coverage for everything for my appointment even though I had ample documentation showing it was 100% covered. Won’t be returning to this location More

Everyone was kind and helpful at drop off. They were also timely with the work on my vehicle. They were also timely with the work on my vehicle. More

Never had to talk with someone who's rude. They're so nice! Love the free tea and coffee while you wait for your service too. They're so nice! Love the free tea and coffee while you wait for your service too. More

The dealership was nice however even though we had an appointment time and a check in hand, it took 2 to 3 hours to get the deal done. appointment time and a check in hand, it took 2 to 3 hours to get the deal done. More

Fast service, courteous employees, provided a ride to and from the dealership for my service needs. from the dealership for my service needs. More

I arrived, checked in my car, waited in the lobby, paid for my vehicle, and drove off. I'm not sure if they washed my car, but whatever. for my vehicle, and drove off. I'm not sure if they washed my car, but whatever. More

Always professional and friendly. Get new chairs that don't scrape the tile in the waiting area. Please ?? Get new chairs that don't scrape the tile in the waiting area. Please ?? More

Very responsive to customer needs. Made accommodations to provide me with alternative transportation. Polite, communicative, and reliable. Made accommodations to provide me with alternative transportation. Polite, communicative, and reliable. More

Service completed promptly. Appreciate text message updates and vehicle video. They didn’t apply coupon correctly but Chris fixed thst Appreciate text message updates and vehicle video. They didn’t apply coupon correctly but Chris fixed thst More