Russ Darrow Kia of Wauwatosa - Service Center

I was incredibly surprised it took over an hour to replace some window trim when I had made an appointment specifically to get the window trim replaced. replace some window trim when I had made an appointment specifically to get the window trim replaced. More

Not only is the atmosphere great Connor really goes above and beyond for his customers. He has a customer for life! and beyond for his customers. He has a customer for life! More

I was in for service Aug 2024 tire rotation, my truck was too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered t too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered to tell me or fix what they did. I saw it when I picked it up, white paint all down the side of my black truck. The service manager immediately took the truck and got the paint off, no scratches seen. A day later I noticed that they had hit the running board as well denting it a bit and the end cap was missing. They ordered the part and it finally arrived in Jan 2025, I went in for them to install it and it was the wrong part. They would order another. Never heard from them again. I left messages and called, no response. I will not be going back there again. More

Great service department. I take my vehicle for oil changes. As always on time and quick service. I take my vehicle for oil changes. As always on time and quick service. More

Thank you so much for taking care of my vehicle ? ? With the help of your service dept., I keep my vehicle for a long time!!! ? With the help of your service dept., I keep my vehicle for a long time!!! More

Horrible. He kept calling me hon/ darling. Repair -warranty then rodent & $4000. Used insurance-nasty. He kept calling me hon/ darling. Repair -warranty then rodent & $4000. Used insurance-nasty. More

The dealership is very attentive to myself and needs and answers any questions. Serena is very smart and helpful and courteous. They always keep me informed on what is going on. answers any questions. Serena is very smart and helpful and courteous. They always keep me informed on what is going on. More

At Russ Darrow the service people are very good about being on time, telling customers about upcoming car maintenance and are polite. being on time, telling customers about upcoming car maintenance and are polite. More

I dont have alot of words to honestly say in terms of a review. Good service. review. Good service. More

I love coming to this dealership they're very friendly I'm on my third Kia and I think when I'm done with this one I'll be back for another one I'm on my third Kia and I think when I'm done with this one I'll be back for another one More