Russ Darrow Kia of Wauwatosa - Service Center

Always friendly and respectful. Work is done quickly and vehicle always returned clean. Would recommend to others. Work is done quickly and vehicle always returned clean. Would recommend to others. More

Prices are very high for any work done. And when the manufacture knows they have an issue with certain components there should be an automatic warranty extension. And when the manufacture knows they have an issue with certain components there should be an automatic warranty extension. More

Very friendly service department. He explained services that should be done with no high pressure to do it immediately. He explained services that should be done with no high pressure to do it immediately. More

They tell what they're going to do and send you a video of their work. of their work. More

Only thing I didn't like was the 90 minute wait for service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I h service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I highly appreciate. More

Very poor customer service. Not diligent with customers time and vehicles. Processes are super elongated to the point of high inconvenience for customers and existing customers Not diligent with customers time and vehicles. Processes are super elongated to the point of high inconvenience for customers and existing customers More

This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. He was pleasant and made sure that my new Seltos was taken care of to my liking. More

They didn't clear my dashboard so I don't know if any of the work was done because my car still pop-up says I have eight days till maintenance now it has 865 days of some other work that needs to be done bu the work was done because my car still pop-up says I have eight days till maintenance now it has 865 days of some other work that needs to be done but I pay for two filters and a oil change and I should not have a rough start More

Great service crew. Nice waiting area. I guess prices are so high because you have to pay those 50 or so people walking around drinking coffee. Nice waiting area. I guess prices are so high because you have to pay those 50 or so people walking around drinking coffee. More

Doesn’t really communicate well. I had to keep calling them and ask them where car was. But they did communicate with my insurance I had to keep calling them and ask them where car was. But they did communicate with my insurance More