Russ Darrow Kia of Wauwatosa - Service Center

Excellent Athanasius Very professional. You should have more like him. Keep taking good care of customers You should have more like him. Keep taking good care of customers More

Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor! service time and time again, he’s so kind, courteous and understanding, go Connor! More

The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

Had appt at 3 pm for an oil change. Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I was last there. Will probably pick another dealership next time. More

I am not satisfied with the work they did on my car. I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't get a rental. They didn't even was the car. Last, the communication was very bad. So now the engine light just came on ( very upset) More

I'm a long time customer of Russ Darrow. I appreciate the work done on my vehicle. I appreciate the work done on my vehicle. More

Had my tires rotated and oil changed, it took almost three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete s three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete so I could leave. More

Everything worked out at or better than expected, my advisor is very knowledgeable and personable and I will definitely be back again! advisor is very knowledgeable and personable and I will definitely be back again! More

I’ve had so many issues with maintenance that when I finally figure out a new purchase I would never return. From me paying hundreds for a problem that was never fixed and then being told now they know finally figure out a new purchase I would never return. From me paying hundreds for a problem that was never fixed and then being told now they know and it’ll 1k or more. To my battery not being properly reattached and my car shutting off for seconds as I drove while my steering wheel locked up. When I addressed the problem when I returned because it wasn’t doing that before I got it serviced the guy just looked at me and told me they forgot. That’s a HUGE safety issue. I felt that was so inconsiderate with me being a long term customer and how I approached the problem very mild mannered. Rudeness gets you nowhere and I felt his response was rude so I just stopped. More

Service department was very attentive and knowledgeable. Clean area with comfortable waiting room. Good coffee Clean area with comfortable waiting room. Good coffee More