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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,887 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,887 reviews

May 12, 2026

Easy to get an appointment. Professional and knowledgeable. I like the video of the car status More

by jeanwucinski
Recommend Dealer
Yes
Employees Worked With
Dk
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May 12, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to hear it was easy to schedule your appointment and that our team provided professional, knowledgeable service. We’re glad the video status updates helped you stay informed about your Kia Sportage. Thank you for the five-star rating. Matt Kiscellus matt.kiscellus@russdarrow.com

May 12, 2026

Garbage was left in my car and it wasn't even washed or brought into the garage. More

by crieme8
Recommend Dealer
No
Employees Worked With
Service
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May 15, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

May 11, 2026

I bought a jeep from Vito at the dealership over 20,000 dollars when all was done. Only got one key at time of purchase I called a while later and asked Vito what it would take to get another key he said l More

by RUSTYARUSSELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vito in sales
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May 15, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

May 10, 2026

It was a very smooth process. Marquavis and Bernardo made it a great day! Happy with my purchase experience. More

by GDGRF65
Recommend Dealer
Yes
Employees Worked With
Marquavis Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquavis Maddox
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May 11, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re delighted to hear your new Kia Niro purchase went so smoothly. We’re glad Marquavis helped make your day great. Congratulations on your Niro and please let us know if we can assist you further. Matt Kiscellus matt.kiscellus@russdarrow.com

May 10, 2026

Dealership is a clown show. Messy, disorganized. Bait and switch sales tactics. Gave me an empty flash drive instead of signed documents. No one answers the phone. Would never g More

by HNOEL78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marquavis Maddox
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

The scheduling was easy and convenient. The service there was very quick and straightforward. I was in and out within an hour. More

by Godswyll2001
Recommend Dealer
Yes
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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing that scheduling was easy and convenient. We’re pleased we could provide quick and straightforward service on your Kia Forte and have you back on the road within an hour. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

Open, honest, fair, and very very easy to work with The experience was fantastic overall More

by BTD909
Recommend Dealer
Yes
Employees Worked With
Dustin Elmer
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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for recognizing our transparent and fair approach. We’re glad working with our team felt straightforward and enjoyable. Congratulations on your new Kia, and thanks again for sharing your fantastic experience. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

Nice environment with friendly and professional staff, and this oil change was quick this time around. More

by MSCCHOIRGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your thoughts on our facility and staff. We’re glad Sarena and our team made your Kia Soul’s oil change quick and friendly. We look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

Chris was excellent and outstanding. Gave great service and got my car done right on time. More

by Yolo121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for your feedback. We’re pleased our team provided outstanding service and completed your Chevrolet Malibu on time. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

No pressure sales and follow through on every point to get you from start to finish in a quick and timely fashing. If your looking for a deal and a outstanding kia or used car i would highly rate there d More

by Cv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Parrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s wonderful to hear our no-pressure approach and thorough follow-through made buying your Kia quick and seamless. Bernardo and Ernesto enjoyed guiding you through every step and appreciate your kind words. Thank you for choosing us for your Kia purchase. Matt Kiscellus matt.kiscellus@russdarrow.com

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