Russ Darrow Kia of Wauwatosa

No communication or poor communication in expectation for car turnaround. Need better training in communication car turnaround. Need better training in communication More

Everyone at the dealership was so very welcoming and knowledgeable. They know what they are doing from start to finish! knowledgeable. They know what they are doing from start to finish! More

Got an oil change next day my check engine came on let alone waiting almost three hours for an oil change because they didn’t have the proper equipment but being told otherwise. alone waiting almost three hours for an oil change because they didn’t have the proper equipment but being told otherwise. More

Quiet clean in and out love experience would recommend family and friends great service would absolutely come back family and friends great service would absolutely come back More

We stopped in here unplanned and not ready to purchase, Gregg was our sales person and he was ABOVE any expectation we had when car shopping. He listened to our needs/wants and pointed us in the right dire Gregg was our sales person and he was ABOVE any expectation we had when car shopping. He listened to our needs/wants and pointed us in the right direction without being pushing. I fell in love with a Sportage and left with a beautiful new suv! The sales manager and finance guy were also very helpful! Everyone was kind and friendly, we felt welcomed and not pushed in anyway! More

I recently had the pleasure of purchasing a Kia Carnival Hybrid, and the entire experience was outstanding, thanks to the amazing team at the Russ Darrow Kia Wauwatosa dealership. Rio and Mike, our salespeo Hybrid, and the entire experience was outstanding, thanks to the amazing team at the Russ Darrow Kia Wauwatosa dealership. Rio and Mike, our salespeople, were incredibly knowledgeable, friendly, and attentive throughout the process. They answered all our questions, provided clear explanations, and made sure we were comfortable with every step of the purchase. Steve, the finance guy, was equally impressive. He took the time to go over all our financing options and made sure we got the terms we wanted, even better than we had expected. His expertise and transparency gave us confidence in our decision. Overall, it was a seamless, stress-free experience, and I couldn't be happier with my new Kia Carnival Hybrid. Highly recommend this team if you're in the market for a new vehicle! More

I recently purchased a Kia Soul, and I have to say, it's been a great choice. The standout feature for me is its quirky, boxy design, which not only looks unique but also offers excellent interior space for been a great choice. The standout feature for me is its quirky, boxy design, which not only looks unique but also offers excellent interior space for both passengers and cargo. The cabin feels airy and comfortable, with a user-friendly infotainment system and a solid array of tech features, including Apple CarPlay and Android Auto. The ride quality is smooth, and the car is surprisingly fun to drive with good handling. The fuel efficiency is solid, making it a great daily commuter without breaking the bank at the pump. Safety features like lane-keeping assist and forward collision warning add a reassuring level of security. While it’s not the most powerful car in its class, it gets the job done, especially for city driving. Overall, the Kia Soul is a practical, stylish, and affordable option for those seeking a compact car with a little extra flair. Highly recommend it for anyone looking for a versatile ride that stands out from the crowd. More

Outstanding customer care. Willing to work to put your seat in new car. Really please with all departments. Work above and beyond to get a deal. Willing to work to put your seat in new car. Really please with all departments. Work above and beyond to get a deal. More

We had been shopping for a few months looking for the perfect SUV, then we ran into Mike Zippidy at Russ Darrow Kia. He was so friendly and helpful, he made the whole process so smooth and enjoyable. perfect SUV, then we ran into Mike Zippidy at Russ Darrow Kia. He was so friendly and helpful, he made the whole process so smooth and enjoyable. More