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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.3
1,887 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,887 reviews

January 19, 2025

Thanks to russ darrow for taking care of my flat tire in a short time. They were very friendly. More

by wells.magnolia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2025

they did a excellent job with my car . from the service to customer service! I definitely recommend More

by GEETASHEANA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
Jan 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2025

I was met with a friendly employee who explained everything to me. While waiting for my vehicle a few employees came up to me to make sure I had everything I needed. It was a wonderful experience. More

by JULIEKRAMER10315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Towers
Jan 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Julie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2025

Your service advisors and techs are great ! Wait time was minimal and service was performed well More

by mmsmith6175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

January 18, 2025

I felt like the listed the car low online and then tried to add over $1000 in dealers fees. They also seemed to do the old good cop bad cop with the sales manager. More

by JERRY.RAKOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

They got me a ride home during the service and then gave me a ride back More

by cattledogdad12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Jan 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 17, 2025

Thanasis was wonderful with helping me out. He was kind and so courteous on making me feel great as a customer. He went above and beyond taking care of my concerns and needs. Someone like him m More

by anthonyosowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanasis Almouti
Jan 18, 2025 -

Russ Darrow Kia of Wauwatosa responded

Anthony, We are very happy to hear that Thanasis provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

January 17, 2025

Russ Darrow Kia of Wauwatosa is professional, efficient, and has great customer service. Connor is especially accommodating. More

by JOSIAHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Jan 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Josiah, Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. Connor and our team appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2025

I didn't like the fact that I had an appointment and it took them one hour and 45 minutes for them to change my oil. They didn't start working on my car until am hour after I dropped it off. They are to sl More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department.
Jan 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2025

Great place! Everyone was helpful and professional. Very informative on what was wrong with car. More

by combatmedic4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maricel Crantz, Jzaban Cvetan, Ignatius Caracara
Jan 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

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