Russ Darrow Kia of Wauwatosa

My wife and I were shopping for a car and saw one on the internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtai internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtained the VIN number in order to conduct our research prior to our visit. We arrived at the dealership on Sat., 1/6/25, to test drive the vehicle. During our assessment, we observed several minor issues, including the check engine light being illuminated, many visible scratches on the exterior, and it missing essential components for changing a tire. It is important to mention that when we spoke to the salesman, Sherman, on the phone the price of the vehicle was "X" amount. On our drive to the dealership the price had increased roughly $200 due to "live market pricing", which we understood. Once discussions began we had asked about any wiggle room with the price to which Sherman responded with "no". Once we mentioned the price difference Sherman agreed that he would honor the lesser of the two. The price of the car the dealer was seeking, even if in immaculate condition, was still more then KBB estimated value was. If a negotiation was not feasible, we respectfully informed Sherman that we wished to avoid wasting his time or ours. Sherman asked us to wait and left us. After quite some time he returned with the GM, Matt Kiscellus. This champ is the reason I'm even wasting my time writing this review. He sits down places a piece of paper in front of us and says "Here's how everything would break down." I reiterated that we did not feel the vehicle was worth the asking price after our observations. Not to mention the price on the paper Matt presented us was more then the higher of the two prices we initially spoke about with Sherman. Matt IMMEDIATELY cops an attitude towards us asking verbatim, why we "even came in to test drive it if you thought it was too much?" I was completely caught off guard at his demeanor and rudeness, and was at a loss for words for a second. I could not believe the way he was speaking to us... His customers! He continued, exclaiming very snotty like that they do not negotiate, and again made a comment relating to why we even came in to the dealership today. I am very sorry but everything about car buying is negotiating!!! If I am wrong about this please, anyone not involved with this dealership correct me and let me know. To scold someone, which hands down is exactly what Matt did to my wife and I, the way he did was completely out of line and absolutely inappropriate! I can not express enough how cordial my wife and I were this entire time. My wife and I have extensive experience in customer service, where we have consistently demonstrated politeness and courtesy towards others. We understand the importance of maintaining professionalism and know what behaviors are appropriate in various situations. I do not believe the saying "the customer is always right." I am a realist. Even if either of us were remotely crude towards anyone at that dealership, which we were not, the way Matt spoke to us would still not be appropriate. If he was a GM at one of my companies, and believes it's appropriate speaking to others like this, whether a customer or employee, he would be standing in the unemployment line with out question. Now I know how this works. He will most likely see this at some point, turn the tables, and claim that my wife or I were some how rude to him or Sherman and it's going to be a he said, she said game. In my experience the employee's story always contradicts what the customer says because the employee is scared that ramifications may result from his/her boss. I have seen and heard it a thousand times. Please note that I am not seeking any sort of compensation of any sort from this review so I have no reason to lie of embellish the truth. More then anything I want to warn the owners and future customers on what to look forward to when dealing with Russ Darrow. More

Valencia Wallace is a great salesperson. Went above and beyond to find the Kia Soul I wanted. Got me a great deal and set up my wifi, Sirius, etc in the car for me. Followed up to ma Went above and beyond to find the Kia Soul I wanted. Got me a great deal and set up my wifi, Sirius, etc in the car for me. Followed up to make sure all is well and offered her help with anything I might need help with. FIVE STARS for Valencia because this site won't let me give her more. Thank you Valencia. If you're looking for a Kia at Russ Darrow ask for Valencia and if you find a Kia at another dealership, check out Valencia at Russ Darrow before you sign on the dotted line anywhere else. You won't be sorry! More

Great selection of Carnivals at the best prices in Southeastern Wisconsin. I was pleased with our experience. Southeastern Wisconsin. I was pleased with our experience. More

Sherman Thompson was amazing. He was personable and made buying my new car easy. Would go back to him in a heart beat. Josh Freiheit, in finance, got me everything I wanted for th He was personable and made buying my new car easy. Would go back to him in a heart beat. Josh Freiheit, in finance, got me everything I wanted for the price I wanted without even having to ask by the time we got in there. More

Friendly service and great service department. They did the necessary work within the time frame they told me it would take and even did a car wash for me that I asked for. They did the necessary work within the time frame they told me it would take and even did a car wash for me that I asked for. More

Thanks to russ darrow for taking care of my flat tire in a short time. They were very friendly. a short time. They were very friendly. More

they did a excellent job with my car . from the service to customer service! I definitely recommend from the service to customer service! I definitely recommend More

I was met with a friendly employee who explained everything to me. While waiting for my vehicle a few employees came up to me to make sure I had everything I needed. It was a wonderful experience. everything to me. While waiting for my vehicle a few employees came up to me to make sure I had everything I needed. It was a wonderful experience. More

Your service advisors and techs are great ! Wait time was minimal and service was performed well Wait time was minimal and service was performed well More

I felt like the listed the car low online and then tried to add over $1000 in dealers fees. They also seemed to do the old good cop bad cop with the sales manager. to add over $1000 in dealers fees. They also seemed to do the old good cop bad cop with the sales manager. More