Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,887 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
Contact Dealership
View Awards

1901 N Mayfair Rd

Wauwatosa, WI

53226

Directions

By Type

Showing 1,887 reviews

April 08, 2025

3 They did not call before starting service, as I left my car in drop off. I asked them to contact me. Ask not to replace part. Also mis diagnosed. More

by Gee-Gee2
Recommend Dealer
No
Employees Worked With
I don't know by name
Report | Print
Apr 12, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 08, 2025

Took my car in for a recall and it was done in an hour and it was fast More

by beezerpx150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

April 07, 2025

Although the wait was quite cumbersome, the staff is fantastic and I have a great deal of trust in their expertise. More

by CORKCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

Nice building/showroom and our salesperson was very nice. The pricing was very shady. Price you see online is NOT the price of the vehicle. We did our homework and knew what our monthly payment would be give More

by MSCHILDT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lamont Games, Minna Spivey
Report | Print
Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

The showroom was clean and welcoming. The service was great and the sales people were easy to work with. More

by MPOLINSKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Duda, STEVEN A GARNER, Grayson Ludovicus, Minna Spivey
Report | Print
Apr 07, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

Don’t have much to say I didn’t have a great experience the team is great tho… More

by BARRONMYKOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kiscellus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
Report | Print
Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

I think for scheduling a time to do an oil change, 1 and a half hours is way too long to wait. More

by WILLNOTGIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

April 06, 2025

very good services as well as good customer service I would recommend this place to anybody More

by ANTHONYLEIBITZKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Duda, STEVEN A GARNER
Report | Print
Apr 06, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

April 02, 2025

Minna and Dogan were great! They listened to our needs and helped us find the perfect vehicle. They were professional and courteous throughout the whole process. We highly recom More

by NEITZELS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dogan Gregory, Minna Spivey
Report | Print
Apr 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let us know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

April 02, 2025

I was greeted well and I was kept informed about the process Everyone was professional I will suggest others to come here More

by SPIRITOFTHELORD2014LP
Recommend Dealer
Yes
Employees Worked With
I believe it Christopher
Report | Print
Apr 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

1
...
57
58
59
...
189