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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.7
1,212 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,212 reviews

January 17, 2025

Russ Darrow Kia of Wauwatosa is professional, efficient, and has great customer service. Connor is especially accommodating. More

by JOSIAHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
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Jan 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Josiah, Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. Connor and our team appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 17, 2025

Thanasis was wonderful with helping me out. He was kind and so courteous on making me feel great as a customer. He went above and beyond taking care of my concerns and needs. Someone like him m More

by anthonyosowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanasis Almouti
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Jan 18, 2025 -

Russ Darrow Kia of Wauwatosa responded

Anthony, We are very happy to hear that Thanasis provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2025

I didn't like the fact that I had an appointment and it took them one hour and 45 minutes for them to change my oil. They didn't start working on my car until am hour after I dropped it off. They are to sl More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department.
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Jan 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2025

Great place! Everyone was helpful and professional. Very informative on what was wrong with car. More

by combatmedic4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maricel Crantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jzaban Cvetan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ignatius Caracara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2025

No communication or poor communication in expectation for car turnaround. Need better training in communication More

by tom.pappenfus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience, Tom, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

January 15, 2025

Everything went really well. The did a thorough job on my Kia soul. I especially like the waiting area very comfortable. More

by NOONE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizandro "Lj" Prado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pelishek
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Jan 15, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

January 14, 2025

Got an oil change next day my check engine came on let alone waiting almost three hours for an oil change because they didn’t have the proper equipment but being told otherwise. More

by JT519340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

January 14, 2025

Quiet clean in and out love experience would recommend family and friends great service would absolutely come back More

by kitadunigan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 14, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

January 14, 2025

Everyone at the dealership was so very welcoming and knowledgeable. They know what they are doing from start to finish! More

by MARKFARDELLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sazare Cunningham
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Jan 14, 2025 -

Russ Darrow Kia of Wauwatosa responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

December 15, 2024

We stopped in here unplanned and not ready to purchase, Gregg was our sales person and he was ABOVE any expectation we had when car shopping. He listened to our needs/wants and pointed us in the right dire More

by c.marcus14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
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Dec 15, 2024 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience at Russ Darrow Kia of Wauwatosa. Our team is thrilled to have been part of your SUV purchase, and we're glad the Sportage felt just right for you. Please don't hesitate to reach out if you need anything in the future!

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