Russ Darrow Honda - Service Center

Usually a good experience Oil change today - code 1b 152k miles Needed other work - approved. Just took too long - about an hour longer than I was told. (And no car wash Oil change today - code 1b 152k miles Needed other work - approved. Just took too long - about an hour longer than I was told. (And no car wash .... but it was about 0F outside. - I understand) More

Service guys are always helpful and friendly. Russ Darrow Honda has a great service department. The service guys meet everyone as they were friends. Kevin is my all-time favorite. He helps the Russ Darrow Honda has a great service department. The service guys meet everyone as they were friends. Kevin is my all-time favorite. He helps the other team members if needed. More

Honda Pilot service Service rep (Kevin) was courteous & helpful. Work was completed in a timely manner. He also reminded me that I had several free oil changes remaini Service rep (Kevin) was courteous & helpful. Work was completed in a timely manner. He also reminded me that I had several free oil changes remaining. Overall, a very good experience. More

Service done on time Everything was good with the service. But was disappointed that the car wash was not done. The other dealers I went in the past for service used to cl Everything was good with the service. But was disappointed that the car wash was not done. The other dealers I went in the past for service used to clean the car in & out. More

Service The service was good, however, the schedulling web site needs an update. On mobile devices it’s hard to navigate from screen to screen. The Next butto The service was good, however, the schedulling web site needs an update. On mobile devices it’s hard to navigate from screen to screen. The Next button is hidden and not available for navigation. More

I drive in and all my needs are satisfied. I love this dealership Russ Darrow Honda in Brown Deer. I 'very been a customer for several years. I have nothing but confidence in their Great sr I love this dealership Russ Darrow Honda in Brown Deer. I 'very been a customer for several years. I have nothing but confidence in their Great srrvice. More

Wonderful! Excellent. I really enjoyed my time at the dealership. Johnathan was very helpful. The service was quick and the price was very afforadae. I event enj Excellent. I really enjoyed my time at the dealership. Johnathan was very helpful. The service was quick and the price was very afforadae. I event enjoyed the tea. More

Quick and Fair prices They are quick and friendly. I appreciate their consultations good advice. When I call they get me in right away. I have taken my car there for ser They are quick and friendly. I appreciate their consultations good advice. When I call they get me in right away. I have taken my car there for service since I bought it there in 2003. More

Car Serviced I went here to get my car serviced and an oil change. I called ahead of time a couple of days prior to schedule an appointment and over the phone a l I went here to get my car serviced and an oil change. I called ahead of time a couple of days prior to schedule an appointment and over the phone a lady get all the information. I get there Sat and nothing I said was put in so I had to go over it again. I got an oil change and some other caution lights were on so the tech said that they would look into it and see whats going on. I agreed the tech finally come out and say my heat wasn't properly working because of I had my vents closed and that was not the case my heat went out about a week prior so yes I closed the vents because cold air was blowing out. So basically a diagnostic test was done they pretend to have found nothing and said oh yeah the heat is fixed coolant levels were back up and they were done. So she tells me I have to pay the diagnostic fee because her guys have to be paid even though they could not figure out the problem. I get home which is on 68th Bobolink all the caution light come back on and the heat goes right back out now mind you this was not even 10mins of me leaving the dealership. I was very displeased with the service I got and I feel I was played out of my money because I called and told her that the service lights came back on she tells me to come back to brown deer as im omw back she then called back and said I need to go to the dealer on 76th street beacuse there was nothing their dealership in brown deer could do about the my car and the complications. I have a problem with that because I boight my car out there and you mean to tell me I was sold this car in April this year only being 8 months of driving it and you all know nothing. She did not even try to make any calls or anything. Mind you the russ darrow on 76th street charged the diagnostic to my warranty in which I feel they should have done in brown deer but instead I paid 60.00 dollars to have then not even know what the problem was even the paper given to me said absolutely nothing that could have helped me figure out my next move I have 2 small kids it was not a nice experience driving with not heat to school and work. She did not even go into my warranty details to even attmpt to see if anything was covered. I bought my prio car ftom abtoyota dealer and I was ablr to take it back where I bought it and they were able to help me not send me to other places im just being honest. Overall I am not going to be going back there not even for an oil change . If I happen to I do not want to work with the same person I felt she was very inexperienced. Even when I was telling her my problems it was like a umm hmmm yeah Ok not listening type of thing. My last oil change I did get there and the guy went on and told me about somethinhs that needed to be replaced but next time if there is even one I would like someone who is going to actually help the situation. So this experience was an epic fail. More

Great service My service advisor Jon was very friendly & helpful. My car was ready as promised with no surprises. I’ve never had any issues with Russ Darrow Honda My service advisor Jon was very friendly & helpful. My car was ready as promised with no surprises. I’ve never had any issues with Russ Darrow Honda service. More