Russ Darrow Honda - Service Center

Excellent service Service was pleasant, prompt and efficient. I was well informed as to what would be done, and again afterward as to what had been done. Waiting room Service was pleasant, prompt and efficient. I was well informed as to what would be done, and again afterward as to what had been done. Waiting room is comfortable and roomy. I was notified when it went a little beyond the expected time, due to the car wash. I do appreciate the complimentary car wash! More

First time here, very impressed Jay our service tech was so great to work with. Kind, knowledgeable & a good communicator. Our accord has 115,000 miles, and he let us know that the Jay our service tech was so great to work with. Kind, knowledgeable & a good communicator. Our accord has 115,000 miles, and he let us know that the valve may need to be adjusted given the mileage and that it would be around $300. We okayed the work in advance if it needed it after opening the engine. I was very surprised when he called to let me know that the car was ready for pick up and that the valves were in good shape. I half expected that they would have done the work whether it needed it or not, based on my experience at other dealers. This built huge trust and we will be back. More

very good treatment I was treated very well during my visit. I was kept in the loop about my recall. Customer service was very good. The length of time was adequate. I was treated very well during my visit. I was kept in the loop about my recall. Customer service was very good. The length of time was adequate. More

Outstanding service/excellent value Kevin Cameron at Russ Darrow was my associate for my Honda service this Sunday at the Brown Deer location. The staff & service are excellent, professi Kevin Cameron at Russ Darrow was my associate for my Honda service this Sunday at the Brown Deer location. The staff & service are excellent, professional, and so polite. More

Never On Top of Things I'm never happy with Russ Darrow Honda on Brown Deer Road. I go there because there are no other options. The service department is "flying around by I'm never happy with Russ Darrow Honda on Brown Deer Road. I go there because there are no other options. The service department is "flying around by the seat of their pants," is never prepared for your appointment, and cannot complete a job in the estimated time. There are lots of excuses and always an increase in your wait-time by double, at least, despite the fact that the customer was proactive enough to schedule an appointment. There are lots of barely competent workers acting like they are super busy, and the whole experience with this dealership leaves me with an impression of disorganization, miscommunication, and too many unqualified cooks in the kitchen. Someone needs to come into this dealership and clean things up. Not impressed. More

Service Advisor Eric Nelson Eric Nelson was very helpful, courteous, friendly and attentive to my requests to ensure that his recommendations to replace the rear wheels brake rot Eric Nelson was very helpful, courteous, friendly and attentive to my requests to ensure that his recommendations to replace the rear wheels brake rotors were needed. I asked that I first look at the extent of wear of the disc pads and rotors and to see that replacement parts were indeed original Honda parts. They even allowed me to watch briefly what the technician was doing. AND to top it all, a discount was granted plus a free car wash on next visit without repairs. Service time was quick, clean and thorough. Will definitely return for next service work. More

Accomidating I love that so much can be done over the internet and they are always helpful when it comes to fitting you in when you have a busy schedule. I love that so much can be done over the internet and they are always helpful when it comes to fitting you in when you have a busy schedule. More

Very quick service I went there last Sunday for my regular oil change without an appointment and I expected at least one hour of waiting. They were able to do my oil cha I went there last Sunday for my regular oil change without an appointment and I expected at least one hour of waiting. They were able to do my oil change and all other inspections in less than 30 minutes. More

Great, They got me in and out quickly, friendly service team The service team is always friendly, they make sure you receive great service. I never wait more than an hour and a half even when I am coming in with The service team is always friendly, they make sure you receive great service. I never wait more than an hour and a half even when I am coming in without an appointment. More

Honda russ darrow service Very satisfied with Zoey's service and car seems to be working great! Went in for brake assessment after another shop said we needed new ones. Turned Very satisfied with Zoey's service and car seems to be working great! Went in for brake assessment after another shop said we needed new ones. Turned out that wasn't true and Russ sateow assessed the actual problem and didn't recommend unnecessary work. More