Russ Darrow Honda - Service Center

Friendly and respectful My service adviser was very pleasant to work with. Was a longer wait than I had expected. I made an appointment on line and did not expect it to take My service adviser was very pleasant to work with. Was a longer wait than I had expected. I made an appointment on line and did not expect it to take over an hour. My service adviser did everything she could to get me out as soon as possible with the big rush that showed up at my appointment time. I still recommend thanks to the above and beyond performance of my service adviser. She was fantastic!!! More

Helpful Zoe was extremely informative, friendly and helpful. Did not feel pressured . Always kept me posted and up to date on the status of my car repairs. Zoe was extremely informative, friendly and helpful. Did not feel pressured . Always kept me posted and up to date on the status of my car repairs. More

Eric does a great job! Working with Eric is a real pleasure: he understands the car well so that we can have good discussions in detail about repairs or upgrades that are n Working with Eric is a real pleasure: he understands the car well so that we can have good discussions in detail about repairs or upgrades that are needed so I can be assured the work will meet my expectations. I'll be back! More

Great service Super nice service writer, very knowledgeable,service was done in a timely manner. Will recommend to others. Was impressed with waiting area. Thanks f Super nice service writer, very knowledgeable,service was done in a timely manner. Will recommend to others. Was impressed with waiting area. Thanks for the great service. More

Feedback from 6/3/18 service appointment I attempted to schedul a service appointment for Saturday morning but the dealership was booked; however, I was pleased to learn they offer Sunday app I attempted to schedul a service appointment for Saturday morning but the dealership was booked; however, I was pleased to learn they offer Sunday appoint appointments, so I booked one at 8:00 AM. I was checked in right away (no waiting) by Alondra. She explained my service options; offered a discounted option on the service most appropriate for my vehicle and gave me reasonable time & cost estimates for my vehicle. More

GREAT SERVICE! I’m always pleased whenever I bring my vehicle in for service... Alicia is absolutely wonderful... I dropped my vehicle off and she called several tim I’m always pleased whenever I bring my vehicle in for service... Alicia is absolutely wonderful... I dropped my vehicle off and she called several times to update me as to what was going on. Job well don as usual.... More

Diagnostic fee?? Can't blame this on Zoe, but she didn't help either... Had my airbag replaced due to recall. That service was on-time and polite. Within one week Can't blame this on Zoe, but she didn't help either... Had my airbag replaced due to recall. That service was on-time and polite. Within one week the dashboard started making a rattling noise. I dropped the glove compartment open and tried to find the source with no success. Brought the car back (it was 6 weeks later, first opportunity), service tech partially opened dashboard and could not find the source. Zoe said since it was not related to the airbag installation, I would have to pay a $60 diagnostic fee for further exploration but with NO promise of a solution, I declined. Took it to a private service facility that quickly found that the mounting bolts for the airbag were loose, tightening them solved the noise issue and (gee whiz) no charge. If their service techs can't properly install an airbag isn't that kinda dangerous? If they still can't correct it while it's making noise, well, that's just sad. More

Great, as always I always take my car for service at Russ Darrow. I like working with my service rep, Eric. I can easily email or text him with what I need done and I always take my car for service at Russ Darrow. I like working with my service rep, Eric. I can easily email or text him with what I need done and he fits me in and is always honest about the work that’s done. I will continue servicing my car with him. I am highly satisfied with the customer service so thank you! More

The people make the difference I only go to Russ for one reason and one reason only. And that’s the people. The entire staff is knowledgeable, friendly and they do a stellar job. Bu I only go to Russ for one reason and one reason only. And that’s the people. The entire staff is knowledgeable, friendly and they do a stellar job. But as good as they all are, the only person working in the service department I deal with is Ruby! She’s the reason I come back. It’s only been a few years but she knows me and my car. And what’s more, she doesn’t treat me like a customer. She treats me like family. And you always want to deal with people who treat you like family. More

Misleading coupons and late shuttle pickups I normally do not leave bad reviews, but my experience with Russ Darrow today is definitely worthy of one. My Civic was making a loud screeching no I normally do not leave bad reviews, but my experience with Russ Darrow today is definitely worthy of one. My Civic was making a loud screeching noise as I drove, so I knew I might have an expensive repair in front of me. When I was given costs for 8 different maintenance and repair services totaling over $1450 (before tax and shop fees) I had to debate which work I should actually get done at this point. I found some relief when I found a coupon on Russ Darrow’s website that advertised "Save up to $200" -- 5% off maintenance or repairs when you spend over $250, 10% off $500, 15% off $750 or 20% off $1000. I decided to get 4 of the services done, totaling over $1000. When I brought the coupon to my service advisor she said that only one of the services qualified, so I would only get 5% off. She told me that they already discount the labor cost on brakes, so that service doesn't qualify. (OK, then why doesn't it say "excludes brakes" on the coupon, like it says "excludes tires"?) And she said that the other services are "scheduled maintenance" items so they don't qualify. Not true -- I checked Honda corporate's website and Russ Darrow Honda's website, and none of the 4 services that I got done are on the Honda scheduled maintenance plan. I had them start on the repairs anyway and give me a ride to work. I had the driver schedule to pick me up at 4:00. More on that later... Still feeling unsettled about the coupon situation I called back and voiced my opinion and explained that the coupon is extremely misleading. The service advisor's answer was "yeah, we're going to take that coupon off the website." I asked for her manager and left a voicemail for the Service Manager. The service advisor called back later and said that she spoke with the manager and they will give me 10% off. I let her know that I was still very disappointed. When it got to be 4:12 I called to make sure my driver was on the way to pick me up. (I know that in traffic it takes about 30 minutes to get from the dealership to my workplace.) They told me that they'd have to send a different driver and he'd be there soon, so I figured he must already be on the road somewhere closer to me. 45 minutes later I called again, explained to the same service advisor that I need to pick up my kids from daycare by 6:00 and asked if I should just take an Uber and have the dealership take the cost off my bill. She said that they wouldn't reimburse me for an Uber and that the driver was "en route" to pick me up. At 5:17 (another 20 minutes later) the driver finally arrived, and my wife had to make special arrangements to pick up the kids. I would have been perfectly happy if Russ Darrow Honda would have just stood behind the coupon that they are advertising online and if they would have picked me up within 30 minutes of my scheduled pickup time. The Service Advisor Alicia and the Service Manager really missed the mark in every way even after I gave them several chances to "make things right." More