Russ Darrow Honda - Service Center

Great service advisior Very fast and clean work.Came in for oil change got exactly what was needed.Been a customer for a long time never disappointed. Great job Very fast and clean work.Came in for oil change got exactly what was needed.Been a customer for a long time never disappointed. Great job More

Serviced car and diagnosed warning light problem. Two warning lights were illuminated on dashboard. These were diagnosed, one was due to loose gas cap, the other to a faulty break hold switch. A new s Two warning lights were illuminated on dashboard. These were diagnosed, one was due to loose gas cap, the other to a faulty break hold switch. A new switch has been ordered. Also, the car received routine maintenance ( oil change, etc.). More

Feel like i am a bother Good: Aaron lined up FIVE cars for me to test drive👍🏽 The girl who took my oil change order & woke me afterward was great👍🏽 Bad: I bought a use Good: Aaron lined up FIVE cars for me to test drive👍🏽 The girl who took my oil change order & woke me afterward was great👍🏽 Bad: I bought a used veh w/$20,000 cash. I realized later that the wiper blades were SHOT & the antenna is missing. Imagine 1 of the most important features w/0 an antenna. Their response: “How do we know it didn’t happen while you had it” ...for that short amount that i had it? BCOZ I’M HONEST. I’M NOT GOING TO xxxx OVER WIPER BLADES & AN ANTENNA. I was told they would look for the 2nd fob. I still have only 1. That would be a real hardship if i misplaced it. Ugly: I can’t believe that ____ w/the glasses is still hired. It was a total bother for him to bring back out a BRAND NEW car that i was considering the 1st time i shopped Darrow. The only reason i came back, back then, was i saw a veh i liked in the lot, & bought it. The AA guy who sold it to me (duzn’t work there anymore) was much nicer than the 1st guy. So i came back & bought a 2nd 1 from Darrow ...but not sure i’ll be back esp due to feeling ripped off w/blades & antenna, & what they “said about me”. Just used to that pleasant feeling of businesses bending over backwards these days. Tip: Ask if cust wants car wash w/oil change. I just got mine professionally washed only to come out & have to wipe it all down, also fearing that Darrow’s wash may have removed the wax & poly shield etc. I will accept a call if you like. 414-573-6097 More

Longest wait ever And that's counting the time the power on the whole street went out and they had to slow everything down to do it by hand. The state of my car was app And that's counting the time the power on the whole street went out and they had to slow everything down to do it by hand. The state of my car was apparently fine, but all five or six people who got there /after/ me got their cars done first. I waited over 2 hrs on a Sunday for this. More

Great Service and Value!! Over the last several years, Russ Darrow has successfully serviced my 3 Hondas for many needs from oil changes to a short block engine replacement. E Over the last several years, Russ Darrow has successfully serviced my 3 Hondas for many needs from oil changes to a short block engine replacement. Each time, I have found Russ Darrow Honda to be consistently focused on providing value and satisfying me. While working with George Mathews and his overall team at Russ Darrow Honda has been a very positive experience, the Service Department as a whole consistently meets or exceeds my expectations. I have worked mostly with Jay and Eric of the Service department. Both are top tier Service Advisors. They are very friendly, responsive, customer focused and do what it takes to solve my service needs at a very competitive price. During my last service visit, Jay was my Service Advisor and continued to provide his exceptional customer service. He was very responsive and saw that my service needs were properly met in a timely manner. Jay is an exceptionally reliable Service Advisor and someone I can count on to get the service work done right at a competitive price. It is always a positive experience working with Jay. More

OIL CHANGE Experience Very quick today. Appreciate being informed of issues needing attention. Very polite incoming technician, Kevin. I come to Russ Darrow because I bo Very quick today. Appreciate being informed of issues needing attention. Very polite incoming technician, Kevin. I come to Russ Darrow because I bought my first Toyota from here and continue on because of the excellent service provided. More

Good customer service! Only took one hour to get the first service on my 2017 Accord. Car was washed afterward and brought up for me to drive away. Excellent! Only took one hour to get the first service on my 2017 Accord. Car was washed afterward and brought up for me to drive away. Excellent! More

Exceptional Service! I've always had exceptional customer service from Russ Darrow! This is my 4th vehicle! I expect the good service to continue into the future! I've always had exceptional customer service from Russ Darrow! This is my 4th vehicle! I expect the good service to continue into the future! More