Russ Darrow Honda - Service Center

Russ Darrow Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional. Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional. More

Esxellent expirience I’m dealing with customer ! From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Mal From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Malkowski and Kyle the techitian. I came in on Friday evening with a problem of all my lights being on and FCW system failure warning. Jay and Kyle quickly diagnosed the problem and explained to me that fixing this issue will take leaving car in for a whole day . Jay advised me to bring a car next day in the morning, he had a nice, clean loaner car prepared for me that day. Throughout the day Jay communicated with me on what was the problem and how they will take care if it. I’m very pleased how well and with much attention to the details I was taken care of by Jay Malkowski. Definetely will return for the service to RussDarrow Honda on Browndeer Rd More

Great Service Experience Alondra does a fantastic job in reviewing services due and discussing options, costs, and discounts. She took the time to review everything to be don Alondra does a fantastic job in reviewing services due and discussing options, costs, and discounts. She took the time to review everything to be done to make sure it was correct. Finally, reviewed all work and inspections completed once services done. Not only is Alondra very knowledgeable and competent in her role, she is very patient and has a great attitude. She has worked with me several times in past and I was glad she took care of me again today. More

Awesome staff Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all around! More

Service Advisor Eric Nelson Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent r Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent rapport with me and helped me to diagnose and recommend the correct procedure at an affordable cost. Plus he is very knowledgeable about every service item i ask of him. I wish other advisors will perform like Eric. More

A true odyssey There were mistakes and recovery. Overall a pleasant if not slightly arduous visit. Zoe saved the day and saved face for the organization. Great custo There were mistakes and recovery. Overall a pleasant if not slightly arduous visit. Zoe saved the day and saved face for the organization. Great customer service. More

Great Service, Needs Summary Tire change went well. Got home and noticed, car has several issues was printed on the bill. No one told me what the issues were. Tire change went well. Got home and noticed, car has several issues was printed on the bill. No one told me what the issues were. More

Pricey but needed to be done. Had work done on vehicle, was a bit pricey.. but it had to be done. Work was done in a timely manner. Service rep was friendly and nice. Just wished t Had work done on vehicle, was a bit pricey.. but it had to be done. Work was done in a timely manner. Service rep was friendly and nice. Just wished they would of gave me my courtesy wash after having my vehicle for 8hrs. More

Simple oil change Went there to get an oil change and was there for two hours! They have me some excuse about the paperwork getting mixed up. Inexcusable! Went there to get an oil change and was there for two hours! They have me some excuse about the paperwork getting mixed up. Inexcusable! More

Fast friendly service Mike Delgato and Jon Stein were very friendly and fast. They also answered all my questions very well. The Service drive looked well maintained as we Mike Delgato and Jon Stein were very friendly and fast. They also answered all my questions very well. The Service drive looked well maintained as well. More